Business Continuity Planning, Response & Recovery Services

1. Preparing for the Unexpected is no longer Optional.

2. family of companies provides solutions for your critical needs! Synergy provides an integrated approach to disaster preparedness, mitigation, response and recovery to clients worldwide. Our highly skilled professionals are active in both the public and private sector to ensure expert planning and analysis pre-event, and rapid response and recovery post-event. End to end solutions that both the public and private sectors can utilize in a collaborative effort to ensure life safety, property stabilization and economic well being. • • • Crisis Planning & Support Services

3. Crisis Planning & Support Services ManCamps provides managed emergency housing and catering services for public & private entities. Contracted services can accommodate from 50 to 500 persons. Facilities can be setup and operational within 24hr notice. Includes comprehensive mobil support services: ▪ Kitchens ▪ Showers & Toilets ▪ Power & Lighting ▪ Water & Sewer Systems Emergency Advantage develops applications and programs specific to client needs in order to protect their operational components, infrastructure and people. Programs include: ▪ Employee Support ▪ Home Registration ▪ Asset Tracking ▪ Evacuation Essentials InfectX provides companies with access to the latest patented infection control products that effectively eliminate life-threatening pathogens. InfectX offers Germ Control24, an EPA-registered, broad spectrum antimicrobial disinfectant that kills household as well as supergerms within minutes and keeps killing them for up to 24 hours after application. Overview of company brand’s: National Alert Network has partnered with Tier 1 leaders in mass notification and critical infrastructure mapping technologies. NAN provides encryptable, targetable FM RDS alerting platforms to emergency response & recovery professionals. When cell phones and other forms of communications are impacted…National Alert Network provides a more reliable pathway.

5. Understanding Your Organizations REAL Needs & Expectations will allow us to better: Support your internal Response & Recovery Programs. Provide additional Resources & Capacity. Bundle & Leverage Resources. Secure IN-DEMAND Assets PERFORM! ► ► ► ► ► EMERGENCY RESPONSE & SUPPORT SERVICES

6. Florida League of Cities Crisis Planning & Support Services Many of our clients face extraordinary challenges… both at Work and Home. Synergy works with our Clients to identify and provide solutions to protect their Organization.

8. Employee Support Programs Helping Those Who Your Organization Depends On… What Programs are in place to meet the needs of your key personnel? Emergency Alerting Food & Sheltering Transportation Assistance Financial Aide Pet Evacuation Assistance Damage Assessment to Personal Property Residential Recovery & Mitigation Programs · · · · · · EMPLOYEE SUPPORT PROGRAMS: Overview · 1 Employee Support Programs: Introduction

9. Employee Support Program Home Registration: Recovery Assist Home Registration ™ saves Time and Money for both Employee & Employer! Program support’s Employee’s recovery needs while keeping them at work. Industry Consultants, Insurance Adjusters and Specialty Contractors are brought to them – rather than having to take time off from work & go at it alone. Employer’s can take confidence in knowing that personnel will be focused on Company’s needs. Employees are your greatest asset…program is a cost-effective resource to support recovery! Program Application provides critical data for Public Assistance planning & response. ● ● ● ● ●

10. J.SMITH FedEx - Memphis 1234 Main Street, Memphis, TN 63303 State Farm Insurance Policy# 37891787-00 Policy Period: Jan 26, 2007 to Jan 26, 2008 Coverage: RCV Deductible: $1000.00 SPECIFICATIONS Style: 2-Story Brick SQ. FT: 2400 Year: 1985 Roof: 3-Tab Shingles Siding: Heartland Special: Hardwood Floors throughout main level.. China collection in DR. OTHER INFORMATION Pets: German Sheppard EMPLOYEE SUPPORT PROGRAMS: Residential Response Program helps ease domestic concerns, allowing Employees to focus on Company’s critical needs! Voluntary Program funded by the Employee Web-Based Registration & Application Policy & Property Photo Documentation Upload Pre-Negotiated Recovery Services &/or Residential Grouping (Bid Solicitation & Procurement) Damage Assessment Assistance Insurance Claim Review @ pre designated location (within 48hrs of incident) ● ● ● ● ● ● “ The news must go on. It was a great asset for our employees to be part of the Property Registration Program. Rather than missing work and having to go at it alone, they had a valuable resource.” Denise Ivey Editor in Chief, Gannett Publishing Home Registration: Recovery Assist Insurance Policy (Download File Attachment)

11. Home Registration: Area Wide Losses Within 48hrs of an incident affecting your Geographical Area and Employees, Recovery Assist is activated: Onsite &/or Portable Reception Center is staffed for reporting and processing multiple losses. Temporary Power, Climate Controlled and Communications provided in order to support program and enrolled employees. . 24hr Recovery Orientation conducted for effected Employees during the first 3-days or as otherwise directed by Employer. Additional resources &/or public assistance will be made available. * Temporary Housing Options * Meal Programs * Emergency Fueling * Onsite ATM *public assistance services offered under different terms & conditions. ● ● ● ●

12. Home Registration: Individual Loss Within 2hrs of a reported singular incident affecting your personal property, Recovery Assist is activated: Independent Claim Specialist assigned to your loss to provide free consultation and claim filing direction. Emergency Stabilization Services offered by our National Vendor Network at discounted group membership rate to be billed directly to your Insurance Provider. National Restoration Vendor Program to provide damage assessment & repair estimates. Temporary Housing solutions to be billed directly to your Insurance Provider. Independent Claim Representation & Insurance Dispute Resolution provided at discounted membership terms and conditions. ● ● ● ● ●

13. Home Registration: Recovery Assist Respective Insurance Carriers contacted & claim filing process initiated immediately. Initial Claim Filing Assistance by onsite Independent Insurance Specialists Representation of majority Insurance Carrier stakeholders onsite in most cases to meet with effected policyholders within 72hrs of reported claim. Navigating through the initial Insurance Protocol can be overwhelming… Recovery Assist helps by leveraging your Group’s participation. THE POWER OF MANY! ● ● ●

14. Home Registration: Recovery Assist Our local & national Restoration Contractor Network guarantees replicable services recognized by the Insurance Industry. PROTECTING HOMEOWNERS FROM FRAUD & UNJUST PRICING! Specialty Contractors on-hand to schedule & provide damage assessment and repair estimates. Estimates & Scope of Work to be submitted to Insurance Adjuster for review and claim authorization. Bid Packets to be assembled to further leverage Group Program Pricing Discount. Follow-up and Contractor Procurement support. ● ● ● ●

15. Home Registration: Web-based Application (Client Example) STEP #1: Employee logs onto secure application and provides personal information.

16. Home Registration: Web-based Application STEP #2: Employee answers property info and scenario based questions for Incident Modeling Application . Incident Modeling Application allows program administrator to model potential exposure and produce reports/statistics relevant to employee awareness, preparedness and ability to withstand an incident. Questions are addressable based on Company needs and intended usage. Data provides Company with important info to review as part of Business Continuity & Recovery Plans. Information can be a valuable statistic to help support Public Assistance & Insurance Programs. ● ● ●

17. Home Registration: Web-based Application STEP #3: Employee completes Insurance Information on property Insurance Information is not required but critical to establishing Data to secure and leverage Insurance Participation in pre-response program. Common Insurance Carriers are identified and contacted in regard to program and participation. Insurance Agents are notified of program and encouraged to participate. Enrollment may offer Group Property Premium Discounts through participating Insurance Brokers. ● ● ●

18. Home Registration: Web-based Application STEP #4: Employee uploads up to Five exterior photos of property. Property photo documentation is optional but will prove beneficial to Employee in regard to overall loss documentation and recovery. Photos help to document and substantiate property and conditions prior to loss. Photos identify structure and building components for initial damage assessment and response services. ● ●

19. Administrative Search: Scenario Based Reporting Function Example: Home Registration: Web-based Application Example of Incident Modeling Application & Selected Report Report selected identifies registered employees who would evacuate in an event of pending storm.

20. Administrative Search: Scenario Based Reporting Function Example: Home Registration: Web-based Application Example of Incident Modeling Application & Selected Report Geo-Targeting option allows multiple mapping functions to pinpoint employee property location or evacuation site.

21. GeoTargeting/Mapping Example: Home Registration: Web-based Application Registered employee’s property are identified on map. Mapping Function allows for prompt identification and grouping of employee’s property for planning and response programs. Tool can also be used to assist public officials or evacuated employees by identifying location or traveled route.

22. GeoTargeting/Mapping Example: Home Registration: Web-based Application

23. Join the over 100,000 confident homeowners enrolled through their Organization’s sponsored program. $49-$79 When time matters. When resources are needed. When PEOPLE count! Voluntary Enrollment *Per employee pending group enrollment Annual Membership Program supports your home recovery needs while allowing you to focus on your job. Insurance Adjusters, Contractors & Public Assistance Services are brought to you … rather than having to take time off and go it alone. Enrollment in program allows you take advantage of your Organization’s participation…leveraging influence, pricing and hard to find resources. Program saves time and money for both Employer and Employee! www.synergyrecoveryresources.com ▪ ▪ ▪ ▪

26. How will your Association & Members communicate with employees when: Power is out Land-lines are down Cell Phones not working Satellite Phones not a cost effective alternative. Employee Support Programs Alerting Notification Systems ▪ ▪ ▪ ▪ Cell phones, standard e-mail and contact “trees” utilizing telephone service will not suffice in a disaster situation when service will likely be intermittent &/or interrupted .

27. Solutions Many challenges exist when dealing with disasters, especially when large numbers of your employees are displaced and cut off from work, family, and friends. The simple receiver can easily be distributed to employees as part of a Corporate Notification Program or to anyone in a time of crisis. Allowing for immediate inexpensive mass communications to a mobile and displaced workforce. When All Else Fails… Alert Receiver allows you to send critical Text Messaging to Employees. RDS & FLEX Technology allows text messages to be sent via FM frequency to portable home receivers. Messages can be sent to specified groups or GEO-Targeted by area & zip code. ▪ ▪ Alerting Notification Systems Employee Support Programs

28. Alerting Notification Systems Employee Support Programs When standard methods of communication are impacted …. People still need info to assist with critical resources : Life threatening activities &/or warnings. Public Assistance and Shelter location Info. Relief-site location for water & ice. Resource info to locate supplies and equipment. Updated alerts on repairs to area infrastructure. Specific employer notification alerts. ▪ ▪ ▪ ▪ ▪ ▪ Cell phones, standard e-mail and contact “trees” utilizing telephone or cell service will not suffice in a disaster situation when service will likely be intermittent &/or interrupted.

29. Employee Support Programs RDS Technology allows text messages to be sent via FM frequency to portable home receiver. MyAlertNetwork utilizes all applicable forms of targeted mass communication: text, email, phone and AlertFM. AlertFM™ Portable Receiver ▪ AC adapter & battery backup keeps unit online! Messages can be sent to specified groups or GEO-Targeted by area. ▪ ▪ National Alert Network Keeps You Connected with your Employees Alerting Notification Systems

30. Communicate with ANY DEVICE, ANYWHERE The most cost-effective and efficient public warning system, capable of covering 200 million households with a single message taking only seconds. 17 years of internal R&D - Patent Pending and over $50 million in investment since 1985. National Alert Network provides secure transmission of critical messages to a single or multiple destination, layered by need-to-know groupings. · · · · Alerting Notification Systems Employee Support Programs

33. FEMA Site Preparation & Temporary Housing Build it… and they will come! The proven capacity to meet critical project needs in the most demanding environments. TEMPORARY HOUSING & CATERING Permit & Development Site & Civil Work Set-Up & Hook-Up Site Maintenance & Management • • • • Services include:

34. Modular Units allow for rapid mobilization, setup & cost-effective utilization. fully sustainable. withstand windloads up to 145mph. provides shelter &/or operational center for Ride-Out teams. TEMPORARY HOUSING & CATERING ▪ ▪ ▪

37. TEMPORARY HOUSING & CATERING (Fully Sustainable) Generators Wastewater Treatment Pressure Sets Water Tanks Light Towers 500 Man-Camp Profile Example Water Purification (42) 12man Living Quarters 24hr Security (1) Command Center EMT Support Services (4) Galleys & Diner Combo Housekeeping (3) C-Level Diners / Meeting Rooms Waste Services (4) Recreation Rooms Sanitation Services (4) Laundry Facilities Mobilization / Staging (16) 750gal Wastewater Treatment Site Preparation (2) 600kw Generators (2) 500kw Generators (4) Generator Transfer Switch (4) Distribution Panels (8) Pressure Set Units (4) 4200gal Water Tanks (4) 10,000gal Water Tanks (4) Water Purification System (6) Satellite TV Systems (6) Flat Screen Monitors (106) Fire Detection Systems (1) Satellite/Phone/Internet/Fax (3) Golf Carts

40. Facility Mapping Solutions The Digital Building™ EMERGENCY is a blueprint-based system designed to assist Fire Departments and Emergency Response teams by providing them with crucial building and area information before they arrive at a call site. “Walk Thru” buildings in 3-D prior to or when sending in emergency or discovery teams. Allows for superior Command & Control decision making capabilities in time of crisis. Digitized blueprints fully to scale. ▪ ▪ ▪

41. Facility Mapping Solutions Digital Mapping Solutions empowers Facility Managers & First Responders to make informed LIFE SAVING decisions in the event of an emergency. Location of stairwells, elevators, entrances and exits Layout of sprinklers, extinguishers, utility mains and hose hookups Mechanical and Electrical systems locations and layouts Potential “hot spots”, such as hazardous materials storage areas ▪ ▪ ▪ ▪

43. Coordinated Transportation Services are necessary in many Disaster Scenario's when roadways are impassable &/or congested. EXECUTIVE EVACUATION SERVICES Arial Preliminary Damage Assessment Rally Points & LZ’s must be designated. Map C-Level and Critical Staff Housing Coordination & Management of Employee Movement (tracking and documentation) Motorist Assist Programs Emergency Fueling Services ● ● ● ● ● 25 – 30 Passengers 7-10 Passengers ●

44. Small helicopters hold 4 to 6 passengers and are better suited for smaller production facilities, daytime flights and shorter routes. Avg range between 300-375m @ cruising speeds 130-150mph. Large helicopters hold up to 20 passengers. They can fly longer distances and in harsher weather conditions. Medium helicopters hold up to 13 passengers and are the most versatile type of helicopter. Avg Range between 335m – 450m @ cruising speeds 135-160mph. EXECUTIVE EVACUATION SERVICES *Helicopter Transport Availability *Retainers &/or Response Agreements required.

45. EXECUTIVE EVACUATION SERVICES FOR DISCUSSION PURPOSES ONLY e³ First Response Package (Example) Tactical Support Team (4-6 people ) Personal Security Teams to secure LZ, Soft Sites, Retrieve & Secure Sensitive Data Emergency Medical Support (18-D &/or Flight Medic) EOC (staffed self contained w/ power and communications) Reception Center (staffed self contained w/ power and communications) Rotary Wing Assets (1) Scout, (1) Medivac (4) Transport (1) Heavy Lift Ground Transportation (2) Vans (1) Mini Bus ● ● ● ● ● ● ● Estimated Pkg Cost @ $138,000.00 (Daily Burn Rate)

47. Resource Tracking During Disaster Management Lowering disaster management costs and improving decision-making during emergencies. Managing Chaos, Confusion & Accountability

52. Fuel Process 2. Scan Employee or Asset 1. Fuel Equipment 3. Capture & confirm Data Transmission Managing Chaos, Confusion & Accountability

53. Fuel Web Reports Managing Chaos, Confusion & Accountability

63. Equipment Rentals & Resources

64. of Recovery Resources is dedicated to providing a vast array of specialized services & equipment to serve the Emergency Response Industry.

68. Example #2: Processes are develops around your organization to Manage and Control Response & Recovery. Synergy

70. Emergency Response Crisis & Program Management Building Stabilization Services Debris Removal & Disposal Construction Services EOC Units & Mobilization Site Preparation & Temp Housing Drying & Dehumidification Restoration & Cleaning Specialists PackOut & Relocation Services Environmental CleanUp Comprehensive Security Services Asset Recovery Technologies Food Supply, Water & Ice Portable Fuel & Water Tanks Emergency Fueling Programs Air & Land Transportation Modular Living Qtrs & Galleys In-House Equipment Rentals ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Professionals are Battle Tested in the field of Emergency Response, Project Management & Logistics. CRISIS MANAGEMENT & RECOVERY SERVICES

71. ► ► ► ► EMERGENCY RESPONSE & SUPPORT SERVICES is available to work with your Team to develop programs & provide resources under various Response Agreements: Standard Response Agreement Incident Evoked Procurement (IEP) & Work Authorization Retainer-Based Contract per identified Asset &/or Service Contracted Relationship & Responsibilities.

72. Preparing for the Unexpected is no longer Optional. Response & Recovery is easier planned with a Partner! Visit us at: www.synergyrecoveryresources.com