Taller de José is a community organization in Little Village that provides services and support to disadvantaged community members facing issues like language barriers, immigration status, domestic violence, unemployment, and lack of education opportunities. A research project evaluated whether Taller de José is achieving its intended outcomes of improving clients' knowledge, attitudes, and internal/personal development. Surveys were administered before and after client consultations to measure changes in knowledge, fear, loneliness, and confidence. Analysis found that the majority of clients experienced positive changes across all categories, indicating that Taller de José is successfully helping clients gain knowledge of resources, feel less fear/loneliness, and increase confidence. However, further research is suggested to better understand impacts on client behavior

1. Community-based Research
Project
Gina Sanchez
Edgar Cruz
Michelle Lozano

2. About Taller de José
•Located in Little Village
•Opened in 2008
•Only organization of its kind that
offers accompaniment
Who They Assist:
Members of the community who are often
at a disadvantage due to:
•language barriers
•immigration status
•domestic Violence
•unemployment
•lack of education opportunities
Photos from Taller De José website

3. Let’s take the
Pink Line!
Compañeros/Compañeras
Meet with clients and provide:
•Referrals to resources
•Emotional support
•Advocacy
•Accompaniment

4. Research Question
• Is Taller de José producing the outcomes it is trying to
create with clients?
-Focusing on outcome evaluation
 Positive changes in attitude and knowledge
 Changes on an internal and personal level

5. Positive Outcomes in Knowledge
• Are clients leaving Taller de José with a better understanding
of where to go in order to get help with their situation?
• Do clients have a better understanding of what steps they
need to take to address their situation as a result of Taller de
José's services?

6. Evaluating Positive Outcomes
in Attitude
• Do clients experience less fear in accessing the services
they need?
• Do clients feel less alone in their situation?
• Do clients feel more confident in dealing with their
situation?

7. Positive Changes on an Internal
and Personal Level
o What are the clients walking away with?
o What will they do with this knowledge after their visit?

8. Data Collection
Step 1:
Have client fill out the
pre-survey

9. Survey Question
Knowledge

10. Survey Question
Knowledge

11. Survey Question
Fear

12. Survey Question
Loneliness

13. Survey Question
Confidence

14. Data Collection
Step 2: Client meets with compañero or compañera
Step 3: Have client fill out post-survey

15. Data Analysis
• Entered all of the client information into an excel
spreadsheet
• Used 164 out of 235 pre/post-survey entries for analysis
Date Client # SEX MARITAL AGE EMPLOY HEAR ETH LANG CHILD PRES1 PRES2 PRES3 PRES5 PRES6 PRES7 VISIT # SERV1 SERV2 SERV3 SERV4 STAFF KN
9/5/2012 1 2 4 34 1 8 1 3 1 35 1 4 9
9/5/2012 4 1 1 32 4 2 1 1 2 23 40 7 1 2 5
9/7/2012 5 2 1 27 4 4 1 1 1 34 1 10 6
9/7/2012 6 2 2 43 4 4 1 1 1 32 1 10 2 9 5
9/6/2012 7 2 3 38 3 6 1 1 1 33 4 1 10
9/11/2012 8 2 2 DNC 6 4 1 1 1 15 1 10
9/11/2012 11 2 3 45 4 8 1 1 1 9 1 10 2
9/10/2012 12 2 2 65 4 2 1 1 2 28 40 1 6 9
9/10/2012 13 2 2 45 2 3 1 1 1 12 6 1 7 9 6
9/10/2012 14 2 5 35 4 4 1 2 3 4 23 18 19 27 1 10 5 2
9/5/2012 15 2 2 41 2 4 1 1 1 38 1 6 2 5
9/12/2012 18 1 1 17 2 8 1 2 3 25 42 1 10 2 5
9/12/2012 19 2 5 34 3 4 1 1 1 14 1 10 1
9/12/2012 20 2
9/12/2012 21 2
9/12/2012 22 2 1 42 4 2 1 1 1 22 15 23 12 1 10 5 2
9/11/2012 24 2 7 35 1 4 1 1 1 32 1 6 5
27 2

16. Data Analysis
• Compared individual client's pre/post-survey results to
determine overall change and change for each statement.
PRE-TEST POST-TEST
KNOW KNOW
KNOW1 KNOW2 FEAR LONE CONF TOTAL FEAR2 LONE CONF TOTAL INFO SUP TOTAL SAT REFER TOTAL REC NO WHY CHANGE
1 2
0 1 1 2 2 6 4 4 4 4 4 20 DNC DNC DNC DNC POSITIVE
1 1 2 3 2 10 2 2 3 2 1 10 3 3 6 3 3 6 SAME
1 2 3 2 2 10 4 4 0 4 0 12 4 4 8 4 4 8 POSITIVE
2 2 2 1 2 9 4 4 4 4 4 20 4 3 7 4 4 8 POSITIVE
1 1 0 1 1 4 4 4 2 4 2 16 4 4 8 4 4 8 POSITIVE
2 2 4 2 3 13 3 3 4 1 3 14 3 3 6 3 3 6 POSITIVE
4 0 4 4 4 16 0 0 0 4 0 4 0 0 0 0 0 0 NEGATIVE
2 0 2 0 2 6 4 3 4 4 4 19 4 4 8 4 4 8 POSITIVE
1 2 1 1 3 8 4 4 0 0 4 16 4 4 8 4 4 8 POSITIVE
2 2 1 1 1 7 4 4 0 1 4 13 4 4 8 4 4 8 POSITIVE
0 0 4 4 0 8 0 0 4 4 0 8 0 0 0 0 0 0 SAME
0 1 2 1 2 6 4 4 0 3 2 13 4 4 8 4 4 8 POSITIVE
1 0 3 0 2 6 2 2 2 2 2 10 4 4 8 4 4 8 POSITIVE
1 1 4 3 2 11 2 3 4 4 4 17 4 4 8 4 4 8 POSITIVE
2 0 0 0 2 4 2 4 2 4 4 16 4 2 6 2 0 2 POSITIVE
0 0 4 0 2 6 4 4 4 4 4 20 4 4 8 4 4 8 POSITIVE
2 0 3 0 2 7 1 1 2 0 2 6 3 4 7 4 4 8 POSITIVE
3 4 4 4 2 17 4 2 2 3 2 13 DNC DNC DNC DNC NEGATIVE

17. Sampling

18. Sampling

19. Sampling

20. 54.88%
33.54%
11.59%

21. Where To Seek Help
54.88%
38.41%
6.71%

22. 42.68%
40.24%
17.07%

23. 51.83%
25.61%
22.56%

24. 14.02%
48.17%
37.80%
14.02%

25. 68.90%
15.85% 15.24%

26. Implications
What are the clients walking away with?
What will they do with this knowledge?
•Higher confidence
•More knowledge
•Less fear
•Decreased feelings of loneliness

27. Implications
Exceeds the individual
May change dynamic of household(s) and workplace
Confidence and knowledge spread to others
Victim of domestic violence:
•empowered by knowledge and confidence
•changes dynamic of home by leaving/filing for divorce, etc.
•feels better about herself and shows through at work
•influences friend/neighbor that is also a victim
•chain reaction throughout community because of this resource

28. Implications
• This client may return to Taller
• Have confidence to seek other resources when
encountered with future problems
• May no longer fear troubling life circumstances, instead
they will understand how to complete documents, steps to
take to resolve issue, or know where to seek help

29. Suggestions for Further
Research
Evaluating impact on behavior
• Determining whether clients are utilizing the resource
information given
• Following up with resources to see if they information was used
and if clients followed through with references
Error may have been due to misunderstandings in survey
• Having a full-time desk receptionist or volunteer that can
administer survey to each client before and after
consultation will eliminate most if not all confusion
• Asking clients who have taken the surveys what can be
done to make them more clear
• Insider perspective
• Community input on research

30. Conclusion
• Are clients leaving Taller de José with a better understanding
of where to go in order to get help with their situation?
Yes.
• Do clients have a better understanding of what steps they
need to take to address their situation as a result of Taller de
José's services?
• Yes.

31. Conclusion
• Outcomes Taller de José strived for are being reached
• Majority of clients leave with overall positive change in
all categories
• Higher confidence
• More knowledge
• Less fear
• Decreased feelings of loneliness

33. UNIV 291: Community-based Research
Dr. Patrick Green