Amy De Groff, Head of Library Technology Services at Howard County Public Library,talks about the many open source and open system solutions in use at Howard County Library, including but not limited to Open Office Firefox, Opera DeskNow, Joomla, and Koha. She discusses the project planning, training, outreach, and ongoing support involved in each deployment.

5. Emotional Turmoil

7. We Must Know it All

8. Others Just Do Not Understand

9. Of Course it Will Fail

11. New Partnership Meet your next partners in information management the open source community

12. Products to Try http://www.mozilla.com/en-US/firefox/ http://openoffice.org/ http://wikipedia.com/