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Building High
Performance
Organizations
Is there a Strategy?
Building High Performance Organizations Game by Agile Pain Relief Consulting is licensed under a 

Creative Commons Attribution-ShareAlike 4.0 International License
Hope is not a Strategy
–Monty Python - The Spanish Inquisition
“Our chief weapon is surprise...surprise and
fear...fear and surprise....”
“
Improve Wisdom
of the
Crowd
Resilience Respond to
Change
Sense
Benefits
Sample
Round
5 min
Background
5 min
6 Rounds
10-15 min
Debrief
Organizational Improvement
Team
Goal
Visualize Your Work
Map Your Portfolio
• Work Collaboratively
• Find Current Work In Progress
• Categorize and Map
Portfolio Kanban Walls
Our
Kanban
Wall
Role Cards
• Take In Order
• Private to You
Smallest Online Bookstore
Game Setup
• Take a Persona Card (keep it secret)
• Feature Cards place in Portfolio
• Operational Cards Shuffled and Face down
• $10,000 in monopoly money shared among team
• Setup Bank
• Each round represents 4 Sprints
Round
1. Purchase Features
2. Place in Product Backlog
3. Purchase Operational Activities
4. Commit to Features
5. Gremlins
Round Part II
6. Work Completed
7. Customer Satisfaction
8. Record Money
9. Return Cards
10.Retrospective
Sample Round
Purchase Features
• Recommendations Engine $2,400
• potential value $7,500
• Story Points 30
• Wishlist $2,000
• potential value $5,000
• Story Points 10
Sample Round
Place in Product Backlog
• Team POs order
• Wishlist, then Recommendations Engine
Sample Round
Purchase Operational Activities
• Draw Three Cards
• Purchase: Backlog Refinement - $600 and two
fewer Story Points completed this round
• Recommendations Engine Split into 3 parts
Sample Round
Commit to Features
• Wishlist
• All three Recommendation Engine Parts
Sample Round
Gremlins
• Draw Two Cards
• Regression - reduce capacity by 5 story points
• Dark Work - reduce capacity by 5 story points
Sample Round
Work Completed
• -2 Story Points for Backlog Refinement
• -10 for two Gremlins
• Work Completed - 40 its (base) - (2 Backlog
Refinement + 10 Gremlins) = 28 pts
Sample Round
Work Completed II
• 28 Story Points complete
• Record which Features complete (in order) -
Wishlist (10). Recommendations Engine I (10)
• Incomplete Recommendations II (2 its remain)
and III (10 points remain)
Sample Round
Customer Satisfaction
• Wishlist – die roll: 3 – 75% of Customer Value
$5,000 = $3,750 paid.
• Recommendation Engine part I – die roll: 2 –
50% of Customer Value $2,500 = $1, 250 paid
Sample Round
End
• Spent $5,000
• Received $5,000
• Note Permanent Changes in Capacity (None)
• Retrospective
Risk - Bankruptcy
Round
1. Purchase Features
2. Place in Product Backlog
3. Purchase Operational Activities
4. Commit to Features
5. Gremlins
Round Part II
6. Work Completed
7. Customer Satisfaction
8. Record Money
9. Return Cards
10.Retrospective
Gremlins
Weathervaning Exec
Short Term Client Story
• Mitigated by - PO Empowered to say No
Regression
• Partial Mitigation
• Why Agile - Quality?
• Improve Engineering Practices
Support Issue
• Partial Mitigations
• Walking Portfolio Kanban Wall with Team
• Cross-Skilling
Just Work Harder
• Mitigation - Pro-social bonuses
Dark Work
aka Shadow IT
• Partial Mitigation - Walking the Portfolio Kanban
Wall
• Full Mitigation - Clarified the Vision with Your
Team
Micromanagement
• Mitigation - Coaching Executive Mindset
Team Member Borrowed
or Poached
• Partial Mitigation - Cross Skilling
Not My Work
• Partial Mitigation
• Cross Skilling
• Pro-Social Bonuses
Operational Activities
Backlog Refinement
Lean U/X
Concept
 Prototype
Validate
Internally
Test
Externally
Learn
from user
behavior
Iterate
Just the UX process
#LeanUX | @jboogie
Power to Say NO
Hire an Additional Team
Work In Progress Limits
Clarify
Vision
Clarify Why Agile - Quality
• Collaborative Strategy Deployment
• Hoshin Kanri
Karl Scotland - @kjscotland - #abe15 http://availagility.co.uk
Increase
revenue
Reduce costs
Reduce churn
LetValueFlow
BeFirstto
Market
GivetheBestUser
Experience Reporting
DevOps
Product Ownership
Hack Days
DecreaseLead
Time
IncreaseNPS
Increase
Throughput
DecreaseSupport
Cases
Increase%
innovation
Karl Scotland - @kjscotland - #abe15 http://availagility.co.uk
Coach Mindsets
Team Level Bonuses
Pro-Social Bonuses
Debrief
• Hindsight is 20/20
• Fragile
• Risks
• Many trumps One
References
• Game Posted - agilepainrelief.com
• Lean UX: https://agilepainrelief.com/product-owner-resources-
and-references#usability
• Kanban: https://agilepainrelief.com/scrummaster-resources-
and-references#kanban
• Prosocial Bonuses: https://agilepainrelief.com/scrummaster-
resources-and-references#pay-for-performance
• Portfolio Management: https://agilepainrelief.com/scrummaster-
resources-and-references#portfolio-management

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Building high performance organizations