Personal Information
Unternehmen/Arbeitsplatz
Dallas/Fort Worth Area United States
Beruf
Principal: Innovation/CX/Digital Transformation Artist
Branche
Consulting / Advisory
Webseite
https://twitter.com/DelightApostle
Info
Expert global customer experience leader known for achieving outstanding customer loyalty and growth outcomes.
Successful leadership track record in tech and finance industries delivering world-class customer loyalty, innovation, employee engagement, and growth outcomes (including a top 5 Fortune Most Admired Company, top 10 Great Place to Work, and two Fortune 100 companies).
Designing, delivering and scaling transformational change from C-Level to front-line at large and medium size global organizations
Tags
netpromoter
nps
net promoter
customer loyalty
call back
closed loop system
promoters
customer delight
detractors
voc
voice of the customer
drivers of loyalty
customer retention
Mehr anzeigen
Präsentationen
(3)Gefällt mir
(7)Using the Moves the Needle Value Stream Discovery Loop to Identify Bottlenecks in the Customer Journey
Moves the Needle
•
Vor 5 Jahren
Lean Startup, Design Thinking, and The Mindset of the Syllabus
Kyle Wild
•
Vor 10 Jahren
Scott Cook: Toolkit for SXSW
Intuit Inc.
•
Vor 10 Jahren
Lean startup metrics
Stuart Eccles
•
Vor 12 Jahren
Lean startup metrics
Stuart Eccles
•
Vor 12 Jahren
Net Promoter Score - A 10 Slide Introduction
Genroe
•
Vor 14 Jahren
Catalyst - An Intuit Innovation Experience
Intuit Inc.
•
Vor 11 Jahren
Personal Information
Unternehmen/Arbeitsplatz
Dallas/Fort Worth Area United States
Beruf
Principal: Innovation/CX/Digital Transformation Artist
Branche
Consulting / Advisory
Webseite
https://twitter.com/DelightApostle
Info
Expert global customer experience leader known for achieving outstanding customer loyalty and growth outcomes.
Successful leadership track record in tech and finance industries delivering world-class customer loyalty, innovation, employee engagement, and growth outcomes (including a top 5 Fortune Most Admired Company, top 10 Great Place to Work, and two Fortune 100 companies).
Designing, delivering and scaling transformational change from C-Level to front-line at large and medium size global organizations
Tags
netpromoter
nps
net promoter
customer loyalty
call back
closed loop system
promoters
customer delight
detractors
voc
voice of the customer
drivers of loyalty
customer retention
Mehr anzeigen