Getting it right the first time, for patients - through design thinking? In two hours twelve teams tackled some of healthcare's biggest challenges. Facilitated by the team of walkerproject we worked in interprofessional teams: health policy makers, healthcare architects and engineers, health system planners, clinical/medical professionals, capital investment experts and health infrastructure academic researchers. The sessions took place in Basel as part of the European Health Property Network's annual workshop.

1. September 20, 2019
Micha Kämpfer, walkerproject Scandinavia AB, Stockholm

2. Full cycle in two hours.
PROBLEM DEFINITION
NEEDFINDING
IDEATION
PROTOTYPING
TESTING
Trust the process.

3. Engaging patients and healthcare professionals
Functional design St.Gallen (CH), Oslo (NO), Graz (AT) and Stavanger (NO)
PROBLEM DEFINITION
NEEDFINDING
& SYNTHESIS
IDEATION
PROTOTYPING
TESTING
https://www.youtube.com/watch?v=WCChkED6b24

4. What happens next?
4
PROBLEM DEFINITION
NEEDFINDING
& SYNTHESIS
IDEATION
PROTOTYPING
TESTING

5. It took you 2 hours to come up with a low-resolution prototype.
PROBLEM DEFINITION
NEEDFINDING
IDEATION
PROTOTYPING
TESTING

6. Taking prototypes live. Tomorrow.
SUS 2023 (Stavanger University Hospital)
PROBLEM DEFINITION
NEEDFINDING
IDEATION
PROTOTYPING
TESTING
https://www.facebook.com/watch/?v=362156244441951

7. Problem definition
SUS 2023 (Stavanger University Hospital)
PROBLEM DEFINITION
NEEDFINDING
IDEATION
PROTOTYPING
TESTING
Ward (34-36 beds)
„Sengetun“ (decentralized care stations)
Single room 100%
• Extensive walking
• Feeling of isolation (patients & staff)
• Co-location of professions in care
stations

8. Needfinding: single patient room environment.
SUS 2023 (Stavanger University Hospital)
PROBLEM DEFINITION
NEEDFINDING
IDEATION
PROTOTYPING
TESTING
75‘ reg. nurse at shift start 07:30
• Ineffective
• Stressful, „running“
• Patients do not like it

9. Ideation: bring everything with me to the patient.
SUS 2023 (Stavanger University Hospital)
PROBLEM DEFINITION
NEEDFINDING
IDEATION
PROTOTYPING
TESTING
Design challenge:
„How can you care for a
patient uninterrupted once you
enter his/her room?“

10. Prototyping & testing: friendly & unfriendly.
SUS 2023 (Stavanger University Hospital)
PROBLEM DEFINITION
NEEDFINDING
IDEATION
PROTOTYPING
TESTING
September 2019April 2019 November 13 2019

11. And the patients?
11
28 bed ward in a Zurich hospital (mixed surgical / medicine)
74%
5%
7%
14%
Positive Negative Neutral No response
Number of interviewed patients: 86
Average age: 72 years
„I did not even notice they
were documenting at the
bedside.“
„The trolley gives a feeling
of unrest.“
„I can hear the wheels of
the carts day and night.“
„Nurses have all required information at
their fingertips. They know what has
occurred in the prior shift.“
„The use of technology on the trolley seems
professional, contemporary and efficient.“

12. walkerproject ag
Prime Center 1
8060 Zürich-Flughafen
walkerproject Scandinavia AB
H2 Health Hub
Hälsingegatan 45, 113 31 Stockholm
+41 800 800 977
walkerproject.com