ITSS can help you make the right investment choices in IT Solutions and Services and implement them effectively. We can help you choose the right partners and achieve the right IT service levels and support for your business at the best possible price.

1. IT Solutions & Services

2. About Expense
Reduction Analysts
IT Solutions & Services
Expense Reduction Analysts IT Solutions and Services
(ITSS) provides strategic IT services to Expense
Reduction Analysts’ clients and delivers effective
strategies and policies for the use of Information
Technology within their businesses.
ITSS helps its clients evaluate the organisation (e.g. OJEU). ITSS uses its skills,
effectiveness, associated risks and value market knowledge and leverage to negotiate
for money of current IT solutions and the best possible contract on the client’s
services and identifies opportunities for behalf.
improvement. We help clients eliminate
waste, manage IT related business risk, Once a new IT solution or service is procured
operate to best practice and build and ITSS can provide the expertise for client side
evaluate business cases for change. project management of delivery, working with
the supplier and client staff to ensure projects
Once a decision is made to procure a new are properly planned, managed and controlled
IT solution or service ITSS can manage that through to implementation. Finally ITSS can
procurement for the client, working with their help monitor and manage the delivery of the
team to ensure requirements are agreed and expected business benefits of the solution or
Quick Reference specified. Expense Reduction Analysts then
uses its extensive knowledge of the IT
service.
Solutions and Services market to identify ITSS is managed by Michael Hully and Chris
About Expense Reduction Analysts Procurement & Delivery Services 8
capable suppliers and include them in the Brown. Michael has previously directed
IT Solutions & Services 3 Funding IT Solutions and procurement process. IT for an Irish PLC and been a Managing
Managing Consultants 4 Services projects 10 Director within an international IT Solutions
IT Health Check 5 Accelerate savings and efficiencies 11 We run the procurement process in line with and Services group, whilst Chris has directed
Strategic Services 6 best practice and in line with any existing IT for both a leading e-gaming company and
procurement guidelines within the client a national public transport company.
2 Expense Reduction Analysts Quick Reference About IT Solutions & Services Expense Reduction Analysts 3

3. Managing IT Health Check
Consultants
Michael Hully Chris Brown
Michael Hully Chris Brown Effective use of Information Technology is a critical
A highly qualified business professional An entrepreneurial business professional with
with 25 years analysing, developing, 30 years experience of delivering cutting edge
success factor for almost every business. A business
procuring and delivering IT business IT solutions in the travel and gaming industries. that is not leveraging IT in a way that best supports its
solutions. Director level experience in both With director level experience of analysing current operation and future strategy will fail to excel
a leading IT Solutions and Services vendor problems and delivering solutions in both online
and a manufacturing Plc. and offline environments in the UK and Europe.
or may even fail to survive.
Qualifications and Areas of Experience Qualifications and Areas of Experience An initial health check from Expense Process
• BSc in Computer Science and MBA qualified • BA in Business and Transport Reduction Analysts will give you an easy Interviews with a selection of key directors and
• 25 years in the field of selling, building and • 30 years of building and delivering IT solutions to understand assessment on how well managers in the business and inspection of
delivering IT solutions and related business and managing the related business change your organisation is currently directing current working documents and procedures.
change processes • 10 years directing IT and Telesales for a major IT investment, delivering IT solutions,
• 5 years directing Processes & IT for an Irish PLC division of a UK PLC infrastructure and services to the business. Deliverable
• 10 years at Board level in an international IT • 6 years at Board level in an international An overview report comparing current practice
Solutions and services group online and offline gaming group Benefits with best practice and recommendations as
• 10 years in Project Management, Quality • 3 years delivering profound business change Know at a summary level how your appropriate for organisational development.
Management, Systems Analysis and for a legacy gambling business; moving the organisation’s approach to IT compares
Software Development for one of the largest product portfolio online and fundamentally against best practice in the following areas:
IT Solutions and Services companies in the UK. redefining the future IT strategy • Strategic management
• Policies
Expertise • Structure and skills
Experience in a wide range of sectors including Manufacturing, Retailing, Wholesale & Distribution, • IT operational and financial management
Transport, Betting and Gaming, Financial Services, Local Government and Professional services in • Service delivery processes
both online and offline environments. • Service support processes
Services offered
• IT service availability and continuity • IT Strategy development
planning review • IT policy and governance consultancy
• Online marketing and strategy audit • IT solution procurement & negotiation
• IT service support review • IT services outsourcing consultancy
• IT departmental structure and process audit • Project Management & Troubleshooting
4 Expense Reduction Analysts Managing Consultants IT Health Check Expense Reduction Analysts 5

4. Strategic Services
ITSS helps client organisations align their IT decision
making to business strategy and business priorities. It Services Offered IT Governance & Policy
helps them manage IT related business risk and achieve Governance and Strategy Review IT Strategy
best value from their available IT budget. Implement effective forums, steering
processes and policies for managing IT
Without effective IT governance that A lack of strategic planning may place the strategically IT Service Support
fully involves key business leaders, the business at risk of failure in the event of a
benefits offered through the use of IT major IT problem. Strategy Development IT Solutions
& Tools
will not be realised. Align IT to business strategy, declare
Without a clear understanding of the agreed priorities and direction for IT
Ineffective or non existent policies increase return generated by current IT investment IT
Infrastructures
risk to the business from the mismanagement any strategic planning decisions may Policy Development & Audit
or misuse of IT. be suboptimal. Develop policies on IT usage and
management and audit compliance
Service Support Review
Ensure best value from the mix of internal
and external support services
Service Availability & continuity review
Know the real risk to your business as a
result of IT failure
IT Director service
Have Director level IT steering on an
ongoing basis as needed
6 Expense Reduction Analysts Strategic Services Strategic Services Expense Reduction Analysts 7

5. Procurement
& Delivery Services
ITSS helps organisations procure IT solutions that meet Procurement & Delivery...
business needs at the best possible price. It helps them
effectively manage implementation, realise business
St
benefits and manage ongoing supplier partnerships. e6 ent Curr age
ag nagem
t a ent
Po 1
S M sit
ier
Without agreeing, documenting and Services Offered Check io
defining the business IT need poor pl ongoing Document
n
the
p
service
Su
buying will result. Situation report delivered position
Dashboard Identify
A detailed view of how the business Management gaps
Without market knowledge and selecting benefits from the current IT spend
Iden
fits realisation
the right partner the best solution or
KPI Identify
tify Opportunities
service will not be chosen Solution procurement reporting potential
Stage 2
Stage 5
Without having professional project
Buy solutions that work for your
business and achieve best value
IT solutions
management on the client side chosen Co-ordinate
S
Strategy Develop
solutions may be implemented poorly. Service procurement benefit business
Bene
delivery cases
Partner with IT service vendors that
Without close ongoing management of supply the required service levels at
Manage Specify
supply partners high levels of service and the best price supplier the need
good value for money will not continue. interface
Co-ordinate Manage
Solution delivery client selection
Client side project delivery and benefits Im Sta resource process
on
e 3 ut
i
em g e 4
pl
a g e s ol
realisation professionally managed
en St th
tat re
Supplier management io n u
Proc
Ongoing professional management
of external supply partners
8 Expense Reduction Analysts Procurement & Delivery Services Procurement & Delivery Services Expense Reduction Analysts 9

6. Funding IT Solutions Accelerate savings
and Services projects and efficiencies
ITSS enables organisations to immediately identify and Existing Expense Reduction Analysts clients can move
push forward IT enabled business improvements whilst forward now to improve their business.
keeping within existing revenue budgets. Expense Reduction Analysts clients already In the example below the Expense Reduction
enjoying operational savings from Profit Analysts client reinvested savings to identify
Through innovative commercial • Existing clients can draw on future savings
Improvement Programmes have the and then implement IT solutions that resulted
agreements it enables them to share the streams from their supply side Expense
opportunity through IT Solutions in accelerated savings over the medium and
investment risk of IT initiatives and be Reduction Analysts Profit Improvement
and Services to immediately leverage long term.
confident that consultancy effort is 100% Programme to immediately fund ITSS services
those savings to drive further operational
focused on maximising bottom line returns.
In the example below the client takes advantage savings, increased revenues or service
• Initial exploratory engagements can often be of our shared savings opportunity and with improvements.
provided at reduced rates no up front investment a cost reduction
programme on supplied goods and services
• Partial benefit share or 100% pay by results generates savings. These savings are then
arrangements are often possible partly used by ITSS to help the client identify
and procure IT solutions and services to drive
further operational efficiencies and savings.
Keep within revenue budget Accelerate savings through IT solutions and services investment
800,000
300,000
600,000
250,000
200,000 400,000
150,000
200,000
100,000
0
50,000
0 -200,000
Q1 Q3 Q5 Q7 Q9 Q11 Q13 Q15 Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 Q14 Q15 Q16
Actual expenses with Actual expenses with ITSS Cumulative supply savings with Cumulative supply Cumulative total Expense
Budget expenses
Expense Reduction Analysts savings with ITSS Reduction Analysts savings
Expense Reduction Analysts
10 Expense Reduction Analysts Funding IT Solutions and Services projects Accelerate savings and efficiencies Expense Reduction Analysts 11

7. find extra profit
For more information
UK: 0845 519 9021
Ireland: 048 90 292759
Email: itss@erauk.net
Expense Reduction
Analysts
www.expense-reduction.co.uk