1. Performance Microfunctions
4
Waiters demonstrate a
fully competent level
of achievement
3
Waiters demonstrate
progress exists, but they
are not yet satisfying the
expectations for fully
competent level of
achievement.
2
Initial stages of
development are
evident; students
demonstrate low or
emergent levels of
achievement
1
Students
demonstrate no
evidence of
achievement in
English
A. Greeting the
guest
1. Greeting the
guest
2. Introducing
yourself
3. Asking if the
Waiter greet thecan
customer using
English without
hesitation or pauses.
Waiter introducecan
him/herself using
English without
hesitation or pauses.
Waiter ask thecan
Waiter greet thecan
customer using English
with some hesitation.
Waiter introducecan
him/herself using
English with some
hesitation.
Waiter ask thecan
Waiter greet thecan
customer using
English and Spanish.
Waiter introducecan
him/herself using
English and Spanish
Waiter ask thecan
Waiter greetcan
customer only in
Spanish
Waiter can
introduce
him/herself only
in Spanish
Waiter askcan

2. customer is a
hotel guest
4. Offering
seating
preferences
5. Taking
customer to
their table
customer if he/she is a
hotel guest using
English without
hesitation or pauses.
Waiter askcan
customer seating
arrangement
preference using
English without
hesitation or pauses.
Waiter askcan
customer to follow
him/her to the table
using English without
hesitation or pauses.
customer if he/she is a
hotel guest using
English with some
hesitation.
Waiter askcan
customer seating
arrangement preference
using English with some
hesitation.
Waiter askcan
customer to follow
him/her to the table
using English with some
hesitation.
customer if he/she is a
hotel guest in English
and Spanish
Waiter askcan
customer seating
arrangement
preference in English
and Spanish
Waiter askcan
customer to follow
him/her to the table in
English and Spanish.
the customer if
he/she is a hotel
guest only in
Spanish
Waiter askcan
customer seating
arrangement
preference only
in Spanish
Waiter askcan
customer to
follow him/her to
the table only in
Spanish

3. 6. Asking about
billing
options
Waiter askcan
customer how he/she
will pay using English
without hesitation or
pauses.
Waiter askcan
customer how he/she
will pay using English
with some hesitation.
Waiter askcan
customer how he/she
will pay in English and
Spanish
Waiter askcan
customer how
he/she will pay
only in Spanish
B. Offering food
options
1. Offering food
options
(menu or
buffet)
2. Offering
drinks
Waiter ask thecan
customer if he/she
wants the menu or
the buffet using
English without
hesitation or pauses.
Waiter offer thecan
customer something
to drink using English
without hesitation or
pauses.
Waiter ask thecan
customer if he/she
wants the menu or the
buffet using English with
some hesitation.
Waiter offer thecan
customer something to
drink using English with
some hesitation.
Waiter ask thecan
customer if he/she
wants the menu or the
buffet in English and
Spanish
Waiter offer thecan
customer something to
drink in English and
Spanish.
Waiter askcan
customer if
he/she wants the
menu or the
buffet only in
Spanish.
Waiter offercan
the customer
something to
drink only in
Spanish.

4. 3. Asking if the
customer is
ready to
order
Waiter ask thecan
customer if he/she is
ready to order using
English without
hesitation or pauses.
Waiter ask thecan
customer if he/she is
ready to order using
English with some
hesitation.
Waiter ask thecan
customer if he/she is
ready to order in
English and Spanish
Waiter askcan
the customer if
he/she is ready to
order only in
Spanish.
C. Answering
questions
about specific
food
1. Understands
customer’s
question
2. Describes
basic food
items
Waiter completelycan
understand customer’s
question
Waiter describecan
basic food items using
English without
hesitation or pauses.
Waiter almostcan
understand customer’s
question
Waiter describecan
basic food items using
English with some
hesitation
Waiter partiallycan
understand customer’s
question
Waiter describecan
basic food items in
English and Spanish.
Waiter notcan
understand
customer’s
question
Waiter can
describe
describe basic
food items only
in Spanish.
D. Taking the
order
1. Waiter can
take
customer’s
Waiter completelycan
take customer’s order.
Waiter almost takecan
customer’s order, but
needs further explaining
Waiter partiallycan
take customer’s order,
but has some mistakes
Waiter notcan
take customer’s
order

5. order.
2. Repeating
the order
Waiter repeatcan
customer’s order using
English without
hesitation or pauses.
Waiter repeatcan
customer’s order using
English with some
hesitation
in his order
Waiter repeatcan
customer’s order in
English and Spanish
Waiter notcan
repeat
customer’s order
E. Verifying
customer
satisfaction
1. Verifying
customer’s
satisfactions
2. Taking the
bill to the
customer
Waiters verifycan
customer satisfaction
using English without
hesitation or pauses.
Waiters ask thecan
customer if he/she
wants the bill using
English without
hesitation or pauses.
Waiter verifycan
customer satisfaction
using English with some
hesitation.
Waiters ask thecan
customer if he/she
wants the bill using
English with some
hesitation.
Waiter verifycan
customer satisfaction
using English and
Spanish.
Waiters ask thecan
customer if /she wants
the bill uses English
and Spanish.
Waiters notcan
verify customer
satisfaction.
Waiters notcan
ask the customer
if he wants the
bill.

6. F. Giving
farewell
1. Saying good
bye
Waiters saycan
goodbye to customer
and can tell the
customer to come
back soon using
English without
hesitation or pauses.
Waiters saycan
goodbye to customer
and can tell goodbye to
customer and tells the
customer to come back
soon using English with
some hesitation.
Waiters saycan
goodbye to customer
and can tell the
customer to come back
soon using English and
Spanish.
Waiters notcan
say goodbye to
customer nor can
he/she tell the
customer to come
back soon.