Quality Management: A Systems Approach Student Number Date Graded 02/21/16 Examination Grade 60 Document ID Question Number Your Answer Answer Reference 1. A Incorrect 2. C Incorrect 3. A Correct 4. D Correct 5. B Incorrect 6. C Incorrect 7. A Correct 8. D Incorrect 9. C Correct 10. A Correct 11. A Incorrect 12. C Incorrect 13. A Correct 14. B Correct 15. A Correct 16. D Correct 17. D Correct 18. C Correct 19. B Correct 20. C Incorrect Questions Answered Incorrectly 1. Which one of the following systems context models uses a contemporary triad and illustrates essential elements of organizational effectiveness? Student Answer: A Answer: Incorrect Reference: 2. A quality manager asks why medical errors are increasing. By asking this type of question, you can deduce that she's most likely at which stage? Student Answer: C Answer: Incorrect Reference: 5. A systems manager comes to work in the morning after his night team had a long night of system issues. The manager stops one employee in the hall to ask what happened during the evening shift. The employee shouts, "I quit!" and storms out, slamming the door. This scenario is best described as an example of Student Answer: B Answer: Incorrect Reference: 6. When desired healthcare outcomes are consistent with professional knowledge, then the organization has achieved Student Answer: C Answer: Incorrect Reference: 8. A patient's discharge status prognosis is "good." This prognosis is an example of Student Answer: D Answer: Incorrect Reference: 11. Which one of the following systems context models provides a "big picture" look at healthcare across a broad view of different influences on a system? Student Answer: A Answer: Incorrect Reference: 12. A manager was dissatisfied with the results of her study, so she reexamined and reframed the study. In doing so, she practiced Student Answer: C Answer: Incorrect Reference: 20. A patient comes to the respiratory therapy department for a breathing treatment. This is an example of a/an Student Answer: C Answer: Incorrect Reference: Achieving Quality Results in Complex Systems: Part 1 Date Graded 02/21/16 Examination Grade 40 Document ID Question Number Your Answer Answer Reference 1. C Correct 2. B Correct 3. D Correct 4. A Correct 5. C Incorrect 6. B Incorrect 7. D Correct 8. C Incorrect 9. C Incorrect 10. C Incorrect 11. C Incorrect 12. B Correct 13. C Incorrect 14. A Incorrect 15. C Incorrect 16. D Incorrect 17. A Correct 18. A Incorrect 19. C Incorrect 20. A Correct Questions Answered Incorrectly 5. Which part of the SMART goal system requires perspective and context to be useful? Student Answer: C Answer: Incorrect Reference: 6. When an unexpected death occurs in a healthcare facility, accredited hospitals are required to conduct Student Answer: B Answer: Incorrect Reference: 8. Polic.