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How did Airbnb mix digital with a historical 
event to promote its positioning through an 
engaging storytelling? 
mbasdev...
2007, Airbnb offers a strictly functional promise 
“Forget hotels, save money with 
mbasdevant@gmail.com MARTIN BASDEVANT ...
Then, it adds some emotion and started building its 
Putting human contact at the center of 
the experience. “You are welc...
2013, Airbnb starts redefining its brand mission. 
People think Airbnb is about renting 
houses. But really, this is about...
Over the time, tourism behaviors has been 
Airbnb travelers. They are people of different 
backgrounds and beliefs but all...
mbasdevant@gmail.com MARTIN BASDEVANT 
1994 
Mass tourism 
2014 
Local life 
mbasdevant@gmail.com MARTIN BASDEVANT
Free Opportunity to travel around 190 countries 
Adventurer Travel encourages connections 
Independent Do business between...
What makes the new traveller community 
For the very first time, 
people can belong anywhere. That is the 
idea at the cor...
mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
2014, Airbnb’s mission is to make people 
mbasdevant@gmail.com MARTIN BASDEVANT 
feel like they… 
mbasdevant@gmail.com MAR...
What actions to communicate 
this new positioning? 
mbasdevant@gmail.com MARTIN BASDEVANT 
mbasdevant@gmail.com MARTIN BAS...
#1 - A new identity 
mbasdevant@gmail.com MARTIN BASDEVANT 
mbasdevant@gmail.com MARTIN BASDEVANT
Mixing four values to create one symbol of belonging 
mbasdevant@gmail.com MARTIN BASDEVANT 
mbasdevant@gmail.com MARTIN B...
2008 2014 
Travel like a human WELCOME HOME 
mbasdevant@gmail.com MARTIN BASDEVANT 
mbasdevant@gmail.com MARTIN BASDEVANT
#2 - A new storytelling website capturing “moment of 
life”, and focused on travel experiences. 
mbasdevant@gmail.com MART...
mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
#3 - BelongAnywhere 
A digital platform launched on November 7th, 
3 days before the 25th anniversary 
of the Fall of the ...
BelongAnywhere.com a small but complete microsite 
promoting a major viral video + 3 minor contents: behind the scenes, 
H...
Wall and chain. A viral video based on an amazing true story 
between two guards from East & West Berlin who 
serendipitou...
From Nov. 7th to Nov. 10th, 
Airbnb drove social conversation 
around reunification, freedom and Berlin Wall. 
mbasdevant@...
Earned media Owned media 
mbasdevant@gmail.com MARTIN BASDEVANT 
Paid media 
Booking on airbnb.com 
Direct link 
? 
Mostly...
A 4 days activation to become a trending topic 
2. Create the buzz with 
PR plan and CM 
activation 
3. Boost a consistent...
Ongoing Conversation Social 
mbasdevant@gmail.com MARTIN BASDEVANT 
Video 
2,2 millions views 
in 3 days 
2,970,590 impres...
mbasdevant@gmail.com MARTIN BASDEVANT 
Did Airbnb broke the wall? 
Moderate buzz No momentum for Airbnb Weak SMO 
763 twee...
KEYS OF SUCCESS 
• An universal positive message: “Make the world a better place”. UNIVERSALITY 
• Leveraging a sensitive ...
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How did Airbnb mix digital with a historical event to promote its positioning through an engaging storytelling?

Analysis of the strategy and performances of the last Airbnb's digital activation "Wall and Chain", launched on November 7th, 3 days before the 25th anniversary, of the Fall of the Berlin Wall.

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How did Airbnb mix digital with a historical event to promote its positioning through an engaging storytelling?

  1. How did Airbnb mix digital with a historical event to promote its positioning through an engaging storytelling? mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
  2. 2007, Airbnb offers a strictly functional promise “Forget hotels, save money with mbasdevant@gmail.com MARTIN BASDEVANT Airbnb.” AIRBNB. A CHEAP AFFORDABLE ALTERNATIVE TO HOTELS mbasdevant@gmail.com MARTIN BASDEVANT
  3. Then, it adds some emotion and started building its Putting human contact at the center of the experience. “You are welcome by people like you”. AIRBNB. TRAVEL LIKE A HUMAN. mbasdevant@gmail.com MARTIN BASDEVANT community mbasdevant@gmail.com MARTIN BASDEVANT
  4. 2013, Airbnb starts redefining its brand mission. People think Airbnb is about renting houses. But really, this is about HOME. House is just a space, when home is where you BELONG. mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
  5. Over the time, tourism behaviors has been Airbnb travelers. They are people of different backgrounds and beliefs but all thrilled by the curiosity to discover new places. They travel far away from their home, even over a short period. They fly on low cost companies and looking for a good plan to stay. They reject mass tourism behaviors. A travel is an opportunity to experiment local life. They live in global village. The modern backpackers mbasdevant@gmail.com MARTIN BASDEVANT changing… mbasdevant@gmail.com MARTIN BASDEVANT
  6. mbasdevant@gmail.com MARTIN BASDEVANT 1994 Mass tourism 2014 Local life mbasdevant@gmail.com MARTIN BASDEVANT
  7. Free Opportunity to travel around 190 countries Adventurer Travel encourages connections Independent Do business between particulars Resourceful The cheapest way to travel mbasdevant@gmail.com MARTIN BASDEVANT They are… mbasdevant@gmail.com MARTIN BASDEVANT
  8. What makes the new traveller community For the very first time, people can belong anywhere. That is the idea at the core of Airbnb: belonging. mbasdevant@gmail.com MARTIN BASDEVANT so special? mbasdevant@gmail.com MARTIN BASDEVANT
  9. mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
  10. mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
  11. 2014, Airbnb’s mission is to make people mbasdevant@gmail.com MARTIN BASDEVANT feel like they… mbasdevant@gmail.com MARTIN BASDEVANT
  12. What actions to communicate this new positioning? mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
  13. #1 - A new identity mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
  14. Mixing four values to create one symbol of belonging mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
  15. 2008 2014 Travel like a human WELCOME HOME mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
  16. #2 - A new storytelling website capturing “moment of life”, and focused on travel experiences. mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
  17. mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
  18. #3 - BelongAnywhere A digital platform launched on November 7th, 3 days before the 25th anniversary of the Fall of the Berlin Wall mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
  19. BelongAnywhere.com a small but complete microsite promoting a major viral video + 3 minor contents: behind the scenes, History facts, upcoming events marking the celebration of the Fall. mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
  20. Wall and chain. A viral video based on an amazing true story between two guards from East & West Berlin who serendipitously meet again 30 years later thanks to Airbnb. mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
  21. From Nov. 7th to Nov. 10th, Airbnb drove social conversation around reunification, freedom and Berlin Wall. mbasdevant@gmail.com MARTIN BASDEVANT mbasdevant@gmail.com MARTIN BASDEVANT
  22. Earned media Owned media mbasdevant@gmail.com MARTIN BASDEVANT Paid media Booking on airbnb.com Direct link ? Mostly marketing influencers No interaction FB, TW, LinkedIn, G+ mbasdevant@gmail.com MARTIN BASDEVANT
  23. A 4 days activation to become a trending topic 2. Create the buzz with PR plan and CM activation 3. Boost a consistent conversation by leveraging on community management and the mediatic impact of 25th Fall anniversary July 14 Nov 7th Nov 8th Nov 9th Nov 10th C O N V E R S A T I O N mbasdevant@gmail.com MARTIN BASDEVANT MICROSITE VIDEO NEW LOGO Consumers NEW WEBSITE Sponsored FB Consumers / Influencers Community Management 25th Fall anniversary Online PR Influencers 1. Set the groundwork
  24. Ongoing Conversation Social mbasdevant@gmail.com MARTIN BASDEVANT Video 2,2 millions views in 3 days 2,970,590 impress 2,019,145 reach Did Airbnb broke the wall? 3,5 in 1 week Associated keywords Universal story mbasdevant@gmail.com MARTIN BASDEVANT
  25. mbasdevant@gmail.com MARTIN BASDEVANT Did Airbnb broke the wall? Moderate buzz No momentum for Airbnb Weak SMO 763 tweets mbasdevant@gmail.com MARTIN BASDEVANT
  26. KEYS OF SUCCESS • An universal positive message: “Make the world a better place”. UNIVERSALITY • Leveraging a sensitive event to engage even more emotion. EMOTION • An attractive emotional message beyond the strictly functional aspect of Airbnb RELIEF • 4 days before the 25th Fall of Wall. AUDIENCE ATTENTION • An unusual graphic design to emerge among daily worldwide buzz STRATEGIC CREATIVIY • By solving a problem rooted in the Past, Airbnb can claim to play a key role in the future of mbasdevant@gmail.com MARTIN BASDEVANT lodging BRAND VISION IMPROVEMENTS • Add a visible link to Airbnb.com to provide Airbnb attribution and generate bookings • Improve natural referencement • Establish a UGC tactic to generate virality and maximize engagement mbasdevant@gmail.com MARTIN BASDEVANT

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