Minear & Company uses a customer-focused, data-rich approach to evaluating operational effectiveness and designing the high-impact solutions that promote greater efficiency

1. Our Guiding Philosophy
Recent technological advances are creating opportunities to substantially reduce
administrative operating costs and universities are well-poised to benefit. Using a customer-
centric perspective on service delivery processes, well-informed cost-benefit frameworks,
data-rich decision-making capabilities, cloud-based architectures and agile development
approaches, it is possible to create customized, affordable, simple, high-impact solutions
that can transform operations and provide exemplary returns. Often, just the evaluation of
where opportunities may lie provides its own rich set of “quick hit” insights and solutions.
While each project is tailored to meet individual needs, our general approach consists of 3
components:
from Mission to Metrics
from Measurement to Meaning
from Insight to Overhaul

2. from Mission to Metrics
What defines our “success”? How do we know if we’re succeeding?
How can we succeed more often? How can we do so more efficiently?
At Minear & Company, we help craft mission statements that support and enhance all
facets of operations. We translate each component into a measurement framework, so
you can gauge success in a consistent way. We then help you set up ways to collect the
data you need to do so. We even have proprietary tools that can help you arrive at
answers quickly.
A.) Articulate the Mission
B.) Define Supporting Metrics
C.) Design a Data Collection System

3. from Measurement to Meaning
What are our data telling us? Are we on track? Do we have the right staff?
How do we justify a request for more funding?
We believe the most impactful insights come from a clear understanding of costs and
benefits. We aim to know what’s working well, what’s costing too much, what’s impacting
performance, and what change would be worth. The right data, analyzed in the right
framework, will promote credibility, highlight opportunities, and engender continual
improvement.
A.) Evaluate Service Costs & Benefit Ratios
B.) Examine Sources of Variability
C.) Ask and Estimate “What If…”

4. from Insight to Overhaul
How do we go about creating change? What’s possible?
Where do we start?
As it becomes increasingly feasible to build tools to take on work tasks, the temptation to
“add more stuff” can become irresistible. At Minear & Company, we start and end with the
needs of the end customer and work to find the simplest, cleanest, most efficient way to
satisfy them. We build, test, and iterate prototypes quickly so you can see the solution in
action. And after we demonstrate what’s possible, we’ll lead you down the path towards
a full transformation.
A.) Isolate Business Requirements
B.) Prototype and Test
C.) Devise the Best Long-Term Plan

5. Sample Solution Elements
We sell solutions, not products. This menu is to give you a sense of some of the
tools in our toolbox. We won’t recommend any of them until we’re convinced
they’ll generate significant returns for you.
Brand Consulting: Mission Statements, Charters, Measurement Strategies
Metric Ecosystems: Dashboards, Surveys, Custom Data Collection Tools
Cost/Benefit Accounting: Effort Tracking/Estimations, Benefits Calculators
Insight Analytics: Opportunity Identification, ROI-based Business Cases
Custom Tools: Process Automation, Information Portals
Operational Partnership: Software Management, Continual Improvement
Service Collateral: Demos, On-line Service Catalogs, Informational Brochures

6. Minear & Company Methodology Overview
One-on-one
interviews
 Key
Service
Categories
 Services Inventory
 Major Service
Delivery Processes
 Working
Hypotheses
Documents
review
Custom Staff
Survey
Data Extracts
and Merge
Deliverables
External and
Best Practice
Research
Insight
Analysis
 Service Volumes & Frequencies
 Service Costs: overall, by type,
per transaction, and in
terms of major
processes
Business
Case
Presentations
Mockups &
Prototypes
Job
Shadowing
Process &
Decision Rule
Mapping
 Opportunity
quantification
 Alternatives, with
pros and cons
 Scope of required
changes
 Codified Rule Sets
 FROM  TO Process Maps
 Major Requirements
 Implementation
Options
 Working Prototypes
 Cost / Benefit Assessments
 Detailed Case Studies
 Process &
Technology
Mockups