1. The Path To OptimizationThe Path To Optimization
UsingUsing
ASG’s metaCMDBASG’s metaCMDB
An Executive SeminarAn Executive Seminar
www.asg.comwww.asg.com
2. ASG’s Corporate UpdateASG’s Corporate Update
Our Company
• Technologies across Business Service Management , IT
Infrastructure & Operations, Applications Management, and
leader in Information Management and Metadata
Management
• US$400 million privately-held enterprise software company
• More than 1,400 employees, over 90 offices around the world
• Presence in more than 50 countries – offices in 30+ countries
• More than 8,500 worldwide customers
Our Value
• Customer-focused development
• Flexible licensing models
• Breadth of solutions
• Federate literally anything to anything
Our Goal
• To provide software solutions that help clients optimize IT from
a quality-of-service and a business perspective
3. Modern IT infrastructures
have been focused on
service orientation
and agility …
… but in these “unprecedented
economic times” IT must shift
from simply running the
business to facilitating
business survivalsurvival.
4. How to Plot Your 2009 IT StrategyHow to Plot Your 2009 IT Strategy
The IT strategy must focus on
business survival
First, look at the core spend in key areas to see what can be
eliminated, reduced or deferred without hurting operational
performance or stacking up major future problems.
Second, focus on using your resources effectively to meet your core
spend objectives - optimize.
Third, focus on the things you do in IT that help the business defend
revenue and maintain margins - optimize.
Fourth, only execute IT projects that provide quick ROI with low
resource investment -optimize.
Spend a little, save a lot and self fund the next project(s)…..
It is not about IT, it is about the business.
Change ITSM to BSM - OPTIMIZE
5. Expectations of Business UsersExpectations of Business Users
Have ChangedHave Changed
• Users expect QUALITY of
their business services
• QUALITY is a combination of
IT Availability and
Performance across the entire
enterprise
• The proper metrics show the
business users the QUALITY
of the services IT provides
6. ASG’s Path to OptimizationASG’s Path to Optimization
IT Areas
Reactive
Normalized
Managed
Optimized
Level 1
Level 2
Level 3
Level 4
• Utilizing technology
that is focused on
specific tasks to
improve operations
within an IT domain
• Aggregation and
presentation of key
metrics from diverse
technologies to
assess the health of
IT services
• Understanding and
managing the
complex
relationships of IT
assets to determine
the impact on
business services
• Enabling service
optimization via
predictive analysis,
automation, and
broad federation to
drive the success of
business outcomes
• Federating to
multiple CMDBs and
data stores
Business &
IT Services
Proactive BSMIT ServicesDomain
20090122
8. The Path to Applications Management OptimizationThe Path to Applications Management Optimization
IT Areas
Reactive
Normalized
Managed
Optimized
Level 1
Level 2
Level 3
Level 4
• Basic understanding of
the most critical
application assets
• No comprehensive
inventory of the
application portfolio
and limited
understanding of the
complex relationships
between components
• Aggregation and
presentation of key
technical metrics and
rationalizing the assets
in your portfolio
• View key application
asset relationships
across various
platforms
Managing the complex
issues associated with
the assets and
optimizing them based
on user demand,
financial, technical, and
related criteria
Proactive
management
throughout the
lifecycle of an
application asset to
optimize resources
and focus on
business objectives
Portfolio
Management
Proactive BSM
Portfolio
Analysis
Discovery &
Understanding
9. The Path to Information Management OptimizationThe Path to Information Management Optimization
IT Areas
Reactive
Normalized
Managed
Optimized
Level 1
Level 2
Level 3
Level 4
• Content is captured and
stored in one or more
repositories limited to
specific areas of the
business or
departments
• Need to coordinate and
streamline content-
related activities
• Workflows created for
basic content
management processes
• Increased need to
monitor the health of
mission-critical content
applications
• Content retention and
storage is automatically
managed
• Proactive monitoring
and management to
ensure adherence to
compliance regulations
• Content is federated for
easy access, analysis
and collaboration
• Modular content is
assembled at time of
consumption
• Content management
systems are proactively
managed and
monitored to drive
successful business
outcomes
Automated
Retention &
Storage
ECM incorporated
within Enterprise
Infrastructure
Adoption of BPM
(workflow) grows
Silo Approach
10. The Path to IT Infrastructure & Ops OptimizationThe Path to IT Infrastructure & Ops Optimization
IT Areas
Reactive
Normalized
Managed
Optimized
Level 1
Level 2
Level 3
Level 4
• IT I&O as a cost center and
reactive organization
• Performance and
availability, monitoring and
ops mgmt apps all work
independently and do not
correlate information about
the real-time business
• Struggle to meet and define
key SLAs and metrics
• Beginning down the
virtualization path with little
thought to consequences
• Desire to align IT with the
business metrics; summary
level views of IT Mgmt
• Need for perf/infra/ops
mgmt solutions which can
correlate information across
the operating environment
to proactively address issues
• Embraced virtualization and
desire better tools to
manage and link virtual and
physical environments
• Desire for enterprise wide
performance mgmt (BSP and
federation)
• Need for solutions and best
practices focused on
integrated tools that link IT
to the business
• Virtualization across the
enterprise and seamless end
to end perf mgmt
• Maximum IT resource
utilization and staff
efficiency
• BSP and metaCMDB linked
and implemented– IT fused
with the business
• Data center operating as a
real-time infrastructure
• With supporting workload
automation capabilities to
correlate perf/infra/
scheduling issues across the
enterprise
• Deep insight & real-time info
delivered to the business
based on federation,
automation, and predictive
analytics
Embrace BSP Ideal IT Mgmt
Link to
Business
Domain Focus
11. IT Areas
Reactive
Normalized
Managed
Optimized
Level 1
Level 2
Level 3
Level 4
• Basic help desk
systems and tools
deployed
• Limited knowledge
of IT assets
• Provide key metrics
on the health of the
service desk
operations
• Automated
discovery of key IT
assets
• Enable
implementation of
systems and
processes based on
ITIL specifications
• Automated
discovery of service
models to manage
costs of service desk
operations
• Full automation
optimizes efficiency
of service support
business
requirements
• Ensure adherence to
compliance and
audit requirements
• Full support of
ITIL v3
recommendations
Automated IT
Services
Proactive BSM
IT Service
Management
Help Desk
The Path to Service Support OptimizationThe Path to Service Support Optimization
12. The Path to metaData Management OptimizationThe Path to metaData Management Optimization
IT Areas
Reactive
Normalized
Managed
Optimized
Level 1
Level 2
Level 3
Level 4
• Information
(metadata) siloed in
applications and
databases across
the enterprise
• Shared
understanding of
data and concepts
• Dashboards provide
aggregated views
across products and
systems
• Integrated
management of
enterprise and IT
architecture
• CMDBs are
deployed to manage
relationships and
service models
• Business goals drive
use of technology
• Configuration
Management
Systems (CMS)
federate
information across
the enterprise to
ensure alignment
with business goals
Align IT to
Business
Proactive BSMUnified Views
Siloed
Information
13. ASG’s Federated CMDB:ASG’s Federated CMDB:
the Foundation for Service Qualitythe Foundation for Service Quality
MetaCMDBManager
MetaCMDB
Non-Configuration
Information
14. Benefits of efficiency and cost optimization realized by:
•Enablement of intra-enterprise collaboration
• Integrates tools and tool data
•Pin-pointing underutilized systems and processes
•Providing a one-stop place to find all information to keep
organization up and running
•Correlating data from different sources to predict problems
•Recognizing and displaying impact on overall business
•Proactively:
• Manage assets
• Promote overall customer experience
• Protect business’s bottom line
ASG Level 2 Domain Expert SolutionASG Level 2 Domain Expert Solution
15. Applications Applications
Network and
Server Infrastructure
Business Services IT Services
ASG Level 3 Business and IT Service ManagementASG Level 3 Business and IT Service Management
Benefits of efficiency and cost optimization realized by:
•Provide in-depth analysis of all environments
•Analysis and understanding of changes
•Automated tracking and views of relationships within the IT
and business environment
•Impact analysis on IT resources and business services
•Proactively:
• Manage assets
• Promote overall customer experience
• Protect business’s bottom line
•Understanding relationships
16. ASG Level 4 Proactive BSMASG Level 4 Proactive BSM
Benefits of efficiency and cost optimization realized by:
•Architecture of multiple data sources (to include any CMDB)
into a federated CMS
•Optimization of business services across a diverse
environment
•Proactive management of business services
•Impact analysis on business services
ASGs support of ITIL v3 Federated CMDBASGs support of ITIL v3 Federated CMDB
Core CMDB
Citizen CMDB Citizen CMDB
Trusted Source Trusted Source Trusted Source
Service Knowledge Management System
Decisions
Configuration Management System(CMS)
17. Assure Your Success with ASG’s BSP
Path to Optimization (PTO)
ASG’s Out-of-the-Box Solutions built on ASG’s BSPASG’s Out-of-the-Box Solutions built on ASG’s BSP
• Broad selection of pre-configured
solutions
• Quick install, typically in 4 – 10 days
• Implements in less than 30 days
• Managed costs – up front
understanding (no hidden fees)
• Quick ROI…weeks not years
18. ASG’s BSPASG’s BSP
Now a LIVE DEMO of several solutions built on ASG’s BSP
John’s
Notebook
Internet
Local
Network
connection
ASG
Server
Denver,
CO, USA
ASG
Meta-
CMDBASG
Network
connection
Interested in what you are seeing – sign up for a risk-free
TECHNICAL VALIDATION – gives us a technical challenge!
19. ASG BSP Customer Success StoryASG BSP Customer Success Story
1. Started with a Level 1 Point solution – Cypress to integrate all
report and documentation – on-time delivery of reports
2. After a seminar like this, they added a simple Level 2 Domain
expert solution to monitor and manage the Dictaphone and
Transcription – time sensitive information.
3. Because of the success with number 2, Moved to a simple Level
3 IT and Business Service management – true business process
surveillance – how is my business doing today.
4. Currently expanding the Level 3 to include Clinical Surveillance –
your health
5. Next will be the addition of Critical Events starting with CT Grey
– time critical.
One of the largest out-patient
hospitals in the USA. Competitive,
growth oriented and cost focused.
The evolution of an IT product into
Business Service Management
(BSM).
20. ASG BSP Customer Success StoryASG BSP Customer Success Story
1. Big customer satisfaction problem –
lost business capability with a long
time to repair/understand
2. After a seminar like this, they added a
Level 2/3 Domain expert solution with
complex capabilities to monitor and
manage the relationships of locations,
firewalls, routers, business services, or
firewall rules across the global
infrastructure.
3. Because of the success with number 2,
they are looking to add this capability
to other areas of the bank services.
One of the largest financial services
companies in the world, with over
30 million customers and clients
worldwide.
FSDs - Firewall Service
Definition spreadsheets
FSDs - Firewall Service
Definition spreadsheets
Checkpoint - exports from
Checkpoint rulesets extracted using
a software tool called Nipper
Checkpoint - exports from
Checkpoint rulesets extracted using
a software tool called Nipper
CiscoWorks - four separate
CiscoWorks reports - Device
Detail, Hardware, Software and
End-User
CiscoWorks - four separate
CiscoWorks reports - Device
Detail, Hardware, Software and
End-User
Juniper - exports on juniper rulesets
are extracted from NSM (NetScreen-
Security Manager) - two exports per
ruleset
Juniper - exports on juniper rulesets
are extracted from NSM (NetScreen-
Security Manager) - two exports per
ruleset
Internal Stage (1) - FSD parserInternal Stage (1) - FSD parser Internal Stage (1) - Checkpoint /
Nipper parser
Internal Stage (1) - Checkpoint /
Nipper parser
Internal Stage (1) - CiscoWorks
parsers
Internal Stage (1) - CiscoWorks
parsers
Internal Stage (1) - Juniper / NSM
parser
Internal Stage (1) - Juniper / NSM
parser
FAE Internal
Database
FAE Internal
Database
(1) - FSD Monitor
(parser XML)
(1) - FSD Monitor
(parser XML)
(1) - Nipper
Monitor (parser
XML)
(1) - Nipper
Monitor (parser
XML)
(1) - Cisco Device
parser XML
(1) - Cisco Device
parser XML
(1) - Cisco End
User parser XML
(1) - Cisco End
User parser XML
(1) - Cisco
Hardware parser
XML
(1) - Cisco
Hardware parser
XML
(1) - Cisco
Software parser
XML
(1) - Cisco
Software parser
XML
(1) - NSM Monitor
(parser XML)
(1) - NSM Monitor
(parser XML)
(1) - Cisco Device
item store
(1) - Cisco Device
item store
(1) - Cisco End
User item store
(1) - Cisco End
User item store
(1) - Nipper item
store
(1) - Nipper item
store
(1) - Cisco
Hardware item
store
(1) - Cisco
Hardware item
store
(1) - Cisco
Software item
store
(1) - Cisco
Software item
store
(1) - NSM item
store
(1) - NSM item
store
FAE Manual
Database (UN
Hierarchy data)
FAE Manual
Database (UN
Hierarchy data)
(1)-ODBC
Pollersfor
BTCMDB
(1)-ODBC
Pollersfor
BTCMDB
Translators
(2) - Locations
Consolidator
(2) - Locations
Consolidator
(2) - Supported
Services Consolidator
(2) - Supported
Services Consolidator
(2) - Network
Services
Consolidator
(2) - Network
Services
Consolidator
(2) - Firewall
Rules
Consolidator
(2) - Firewall
Rules
Consolidator
(2) - Firewall
Devices
Consolidator
(2) - Firewall
Devices
Consolidator
(2) - Routing
Devices
Consolidator
(2) - Routing
Devices
Consolidator
(2) - Locations
Item Store
(2) - Locations
Item Store
(2) - Network
Services Item
Store
(2) - Network
Services Item
Store
(2) - Supported
Services Item Store
(2) - Supported
Services Item Store
(2) - Firewall
Rules Item Store
(2) - Firewall
Rules Item Store
(2) - Firewall
Devices Item
Store
(2) - Firewall
Devices Item
Store
(2) - Routing
Devices Item
Store
(2) - Routing
Devices Item
Store
(2) - BT
Locations Item
Store
(2) - BT
Locations Item
Store
(2) - Firewall
Services Item
Store
(2) - Firewall
Services Item
Store
(2) - Clusters
Item Store
(2) - Clusters
Item Store
FAE Model
Database
FAE Model
Database
CSV Output Configuration
Item Type Outputs: Firewall Rules, Firewall
Devices, Clusters, Locations, Routing Devices,
Network Services, Supported Services
Item Type Outputs: Firewall Rules, Firewall
Devices, Clusters, Locations, Routing Devices,
Network Services, Supported Services
Relationship Outputs: FirewallRules-FirewallDevices, FirewallRules-Clusters, FirewallDevices-
RoutingDevices, FirewallDevices-NetworkServices, RoutingDevices-NetworkServices,
FirewallServices-NetworkServices, FirewallServices-SupportedServices, Clusters-FirewallDevices
Relationship Outputs: FirewallRules-FirewallDevices, FirewallRules-Clusters, FirewallDevices-
RoutingDevices, FirewallDevices-NetworkServices, RoutingDevices-NetworkServices,
FirewallServices-NetworkServices, FirewallServices-SupportedServices, Clusters-FirewallDevices
Meta-
CMDB
Meta-
CMDB
(3) -
CIT Batch
(3) -
CIT Batch
(3) - Mappings(3) - Mappings
(1)-ODBC
Pollersfor
Service
Center
(1)-ODBC
Pollersfor
Service
Center
Hinweis der Redaktion
OBJECTIVE OF THIS SLIDE: position ASG as a visionary and strategic vendor that can provide both tactical solutions that address the day-to-day issues across all functional areas of IT as well as provide a strategic platform (BSP) for continuous process improvement including a powerful MetaCMDB.
Position ASGs solution areas; rich heritage of software solutions across each area of IT.
Position ASGs launch of a CMDB solution and BSM in 2007 providing a platform and strategy for clients to improve processes and quality with ASG solutions and 3rd party solutions
Communicate how our clients benefit from ASG being a privately held company (ability to respond quickly to market and customer demand, agile and customer-driven development strategies, focused on increasing customer value versus shareholder value, pricing and licensing flexibility, etc.)
Position our customer base, worldwide presence, and breadth of technology
Present the VALUE customers get from our market focused development, licensing models, breadth and value of being able to federate information from tools they have already invested in
Our goal is to provide solutions that help clients improve processes and quality of service delivery as well as aligning IT and business metrics via a powerful CMDB strategy. (Tactical and Strategic)
PRESENTER’S NOTES:
100% availability is the expectation, so if you are only measuring availability, then you aren’t measuring what the users are actually consuming…they are consuming the QUALITY of the services…they expect availability.
Users consume quality (cell phone example with 5 bars shows availability, but many times you still cannot hear the other person…that’s an issue of QUALITY.)
IT tends to miss this…IT needs to focus and measure quality and the knowledge of Business Services and how they are mapped to the related infrastructure, Applications, people and processes is a major step toward understanding the quality of the services you are delivering.
To understand QUALITY, you must map all the infrastructure, processes, people to the services (both business and IT) that they support. Ask, “do I really understand the services the users are consuming and how they work?” This is where to start.
SLM – base level: how is my infrastructure doing against a measurement I have set? If SLAs are only IT related however, it’s not enough.
BPM – how a process flows across the environment and how it is performing
BSM – how the business services and IT “cross” – and, if something goes wrong in either the Business Service or IT Service, what is impacted? How can I get quick time to repair?
Our 3-tier model shows what the technology looks like.
Interface level is the adapters we just spoke about that bring information in from trusted sources.
Technology layer has a dynamic information model (manager) and the CMDB to manage the relationships.
Presentation layer is the easy part.
How do we do this?
We put the word “meta” in front of our CMDB because it shows our differentiation. We used Rochade, Gartner rated #1 magic quadrant rated metadata repository because its heritage is to manage metadata and complex relationships.
When we built MetaCMDB on top of Rochade, we created a dynamic information model to manage changes.
We get appropriate information from your suites (trusted sources) via Federated Adapters.
Federated adapters allow you to map information from any suite into the CMDB. These are NOT agents, but XML wrapper code, an API interface. Information flows through the adapter to the data store. To now, we are the only fully XML compliant CMDB available on the market.
Rules can be written: we know if a server has less than a certain amount of memory and used at 75%, then I can turn an icon on a dashboard yellow.
We want to put CI’s (configuration items) with attributes (characteristics) in the CMDB.
Where does this information come from? Trusted Sources! Netview, HP Openview, Tivoli, BMC Patrol, ERP, CRMs, and so on….
What kind of information is actually needed in the CMDB in order to get a handle on how the service is doing?
Availability, Performance information (from network services tools perhaps), What is it (asset management info), where is it located, etc.
I don’t need much more than this because I can federate back to the inventory and asset mgt system or wherever I need to.
The CMDB therefore stays current
The molecule is a simple depiction of a Business Service, the applications and infrastructure needed to support that Business Service.
The infrastructure could be several layers removed…what is the impact if I make a change to a server? A metadata model allows me to understand this fast and reliably. Huge advantage (will be shown in demo.)
If the Business Service isn’t working right (availability or quality), understanding the relationships allows quick time to repair. You can also understand things like unauthorized changes because we have versions that can be compared.
(Need to add IT service comments…)
The molecule is a simple depiction of a Business Service, the applications and infrastructure needed to support that Business Service.
The infrastructure could be several layers removed…what is the impact if I make a change to a server? A metadata model allows me to understand this fast and reliably. Huge advantage (will be shown in demo.)
If the Business Service isn’t working right (availability or quality), understanding the relationships allows quick time to repair. You can also understand things like unauthorized changes because we have versions that can be compared.
(Need to add IT service comments…)
