2. There’s a lot to discuss when referring to IT Managed Services. Keep an eye on critical IT infrastructure 24x7 with remote IT managed
services. At Microtech-Tel, customer equipment and operating systems are monitored in the Network Operations Center (NOC). This
allows Microtech-Tel to proactively manage, troubleshoot, patch, and upgrade servers and workstation operating systems. We offer
guaranteed response times, affordable plans and support for the entire IT infrastructure. To clearly define what type of care you’ll
receive, Microtech-Tel has put together an explanation of all our services:
For Servers:
Hardware & Software Audits to make sure that everything is running smoothly. If we can be proactive about maintenance, then there
will be less of a chance for downtime.
We’ll Automatically Install Microsoft Application Patches on your server. Simple as that, no headaches or downtime, Microtech-Tel will
take care of it for you.
Automatic Installation of Service Packs and Updates maintains your servers and ensures they are up to date. We’ll remotely install the
packs and updates so there are no hassles.
Printer Server Administration is a centralized location to configure all printers in your network
Custom Complete Care Services Packages can be negotiated at the time of contract signing. You’ll be able to include onsite visits and
regular in-depth maintenance otherwise not a part of our packages. Need something unique to your business? No problem, just discuss it
with one of our knowledgeable consultants and they’ll help you build a plan that is customized to your organizational needs.
Unlimited Remote Support means anything Microtech-Tel can fix remotely, we will, at no additional charge to you. We’ll notify you after
we’ve fixed the problem. It’s a stress-free way to keep your business IT healthy.
Server Packages Silver Gold Gold+ Platinum Platinum+
24x7x365 Server Health Monitoring
Antivirus & Spyware License
Automatic Installation of Critical
Microsoft OS System Patches
Event Log Monitoring
Automatic Updates of AV Software
Disk Cleanup and Defragmentation
Hardware & Software Audits
Automatic Installation of Microsoft
Application Patches
Automatic Installation of Service
Packs and Updates
Vendor Support Services
Print Server Administration
Custom Complete Care Services Package
Unlimited Remote Support 7am-7pm 24 x 7 7am-7pm 24 x 7
For further details on services please refer to the Microtech-Tel Statement of Work (SOW). Times listed are based on
Mountain Time (MT).

3. For Workstations:
Unlimited Purchasing and License Support is pretty straightforward. We’ll help you attain your licenses and keep them up to date on
your device.
Windows Profile: we’ll help you save your customizations so you can’t lose them.
Need help with setting up or maintaining email accounts? With Microsoft Outlook Email Support Microtech-Tel is a great ally to have in
your corner. We will help you with daily maintenance or even backup. Just make sure to tell us what you’re looking for!
OS Support is critical to any business needing to rely on a computer. Let Microtech-Tel keep your workstations in optimal working
condition. If you need help troubleshooting, we’ll be here to help.
Hardware and Network Support for when you don’t know why your devices or network is having issues, Microtech-Tel will be there to
figure it out. We’ll take the load off of your shoulders and troubleshoot the problems. Once resolved, you’ll receive a notification that
we’ve solved the problem. We’re all about being proactive and if we can solve the issue before you can notice a difference, it’s all the
better for us. We’re dedicated to offering our customers the best in service.
Custom Complete Care Services Packages can be discussed at the time of contract signing. Microtech-Tel offers an array of a la carte
services that can be a serious benefit to your organization.
Unlimited Remote Support means anything Microtech-Tel can fix remotely, we will, at no additional charge to you. We’ll notify you after
we’ve fixed the problem. It’s a no stress way to keep your business IT healthy. We do our best to make sure that the issue won’t affect
your everyday tasks.
Workstation Package Silver Gold Gold+ Platinum Platinum+
24x7x365 Workstation Health Monitoring
Antivirus & Spyware License
Automatic Installation of Critical
Microsoft OS System Patches
Event Log Monitoring
Automatic Updates of AV Software
Disk Cleanup and Defragmentation
Unlimited Purchasing and License Support*
Windows Profile Administration
Microsoft Outlook Email Support
Operating System Support
Hardware and Network Support
Vendor Support Services
Custom Complete Care Services Package
Unlimited Remote Support 7am-7pm 24 x 7 7am-7pm 24 x 7
* Restrictions apply, please consult our Statement of Work (SOW). Times listed are based on Mountain Time (MT).