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Lean Startup Circle
November 23, 2010




                      @mikearsenault
PRODUCTS FOR ENTREPRENEURS




                             RECURRING
                              BILLING
PRODUCTS FOR ENTREPRENEURS




                             RECURRING
                              BILLING
PRODUCTS FOR ENTREPRENEURS




                             RECURRING
                              BILLING
THE
PROBLEM
WHAT WE KNEW   40% of Signups Coming from Word of Mouth

               Traditional Marketing Channels = High CPA
WHAT WE KNEW   40% of Signups Coming from Word of Mouth

               Traditional Marketing Channels = High CPA



 THE PROBLEM   How do we empower brand loyalists to
               refer us to more people?

               How do we measure the impact word of
               mouth is having on our business?
THE
PROTOTYPE
THE
PROTOTYPE
THE
PROTOTYPE
WHAT IS SPREADABLE?
                      Overlay & Referral Page
REFERRAL
OVERLAY               Customize Messaging

                      100% Brandable
 HOSTED
                      Choose Social Tools
REFERRAL
  PAGE
WHAT IS SPREADABLE?
                      Overlay & Referral Page
REFERRAL
OVERLAY               Customize Messaging

                      100% Brandable
 HOSTED
                      Choose Social Tools
REFERRAL
  PAGE


 EMAIL
DELIVERY              Email Delivery
WHAT IS SPREADABLE?
                        Overlay & Referral Page
REFERRAL
OVERLAY                 Customize Messaging

                        100% Brandable
 HOSTED
                        Choose Social Tools
REFERRAL
  PAGE


 EMAIL
DELIVERY                Email Delivery



  SOCIAL
INTEGRATI-              Integrates with many social tools
    ON
WHAT IS SPREADABLE?
                        Overlay & Referral Page
REFERRAL
OVERLAY                 Customize Messaging

                        100% Brandable
 HOSTED
                        Choose Social Tools
REFERRAL
  PAGE


 EMAIL
DELIVERY                Email Delivery



  SOCIAL
INTEGRATI-              Integrates with many social tools
    ON

                        Who is doing the referring?
                        What pages on your site are driving
                        referrals?
ANALYTICS
                        Which channels are most effective?
                        End-to-end conversion tracking
THINKING LEAN
THINKING LEAN
LESSONS
LEARNED
Lesson 1
YOU NEED EARLYVANGELISTS.
Lesson 1
YOU NEED EARLYVANGELISTS.



THEY BUY INTO YOUR VISION AND
HELP FILL IN THE BLANKS.
IDENTIFYING EARLYVANGELISTS*
                                                  5. HAS OR CAN
                                                 ACQUIRE BUDGET
                                                     TO SOLVE

                                            4. HAVE TRIED TO BUILD THE
                                               SOLUTION THEMSELVES


                                       3. ARE ACTIVLEY LOOKING FOR A
                                                  SOLUTION



                                            2. AWARE THE PROBLEM EXISTS



                            1. HAVE THE PROBLEM YOU’RE TRYING TO SOLVE


* Steve Blank, Four Steps to the Epiphany
LAUNCH, BUT LAUNCH QUIETLY.
Lesson 2
LAUNCH, BUT LAUNCH QUIETLY.
Lesson 2


    MARKETING LAUNCHES ARE WASTEFUL
       BEFORE PRODUCT/MARKET FIT.
SOME GOOD THINGS
SOME GOOD THINGS



BUT WE SHOULD HAVE HELD
         OFF…
SOME GOOD THINGS



BUT WE SHOULD HAVE HELD
         OFF…




 Never get a 2nd chance

 Missed Opportunity for
   Paying Customers

 Locked into Positioning
Lesson 3
CHARGE MONEY FROM DAY 1.
Lesson 3
CHARGE MONEY FROM DAY 1.
           YOU’LL THANK ME LATER.
AARRR*

                           ACQUISITION




                           ACTIVATION




                           RETENTION




                            REFERRAL




* Dave McClure, 500 Hats
AARRR*

                           ACQUISITION




                           ACTIVATION




                           RETENTION




                            REFERRAL




                            REVENUE      Now that’s positive signal.

* Dave McClure, 500 Hats
WRITE THESE DOWN:
FIND EARLYVANGELISTS.
   THEY’RE BUYING INTO YOUR VISION, NOT
   YOUR MVP

LAUNCH, BUT LAUNCH QUIETLY.
  MARKETING LAUNCHES ARE A WASTE
  BEFORE PRODUCT/MARKET FIT

CHARGE MONEY FROM DAY 1.
  THERE’S NO BETTER POSITIVE SIGNAL
THANKS!



          @mikearsenault

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Lean Startup Circle discusses lessons from launching referral product Spreadable

  • 1. Lean Startup Circle November 23, 2010 @mikearsenault
  • 2. PRODUCTS FOR ENTREPRENEURS RECURRING BILLING
  • 3. PRODUCTS FOR ENTREPRENEURS RECURRING BILLING
  • 4. PRODUCTS FOR ENTREPRENEURS RECURRING BILLING
  • 6.
  • 7. WHAT WE KNEW 40% of Signups Coming from Word of Mouth Traditional Marketing Channels = High CPA
  • 8. WHAT WE KNEW 40% of Signups Coming from Word of Mouth Traditional Marketing Channels = High CPA THE PROBLEM How do we empower brand loyalists to refer us to more people? How do we measure the impact word of mouth is having on our business?
  • 12. WHAT IS SPREADABLE? Overlay & Referral Page REFERRAL OVERLAY Customize Messaging 100% Brandable HOSTED Choose Social Tools REFERRAL PAGE
  • 13. WHAT IS SPREADABLE? Overlay & Referral Page REFERRAL OVERLAY Customize Messaging 100% Brandable HOSTED Choose Social Tools REFERRAL PAGE EMAIL DELIVERY Email Delivery
  • 14. WHAT IS SPREADABLE? Overlay & Referral Page REFERRAL OVERLAY Customize Messaging 100% Brandable HOSTED Choose Social Tools REFERRAL PAGE EMAIL DELIVERY Email Delivery SOCIAL INTEGRATI- Integrates with many social tools ON
  • 15. WHAT IS SPREADABLE? Overlay & Referral Page REFERRAL OVERLAY Customize Messaging 100% Brandable HOSTED Choose Social Tools REFERRAL PAGE EMAIL DELIVERY Email Delivery SOCIAL INTEGRATI- Integrates with many social tools ON Who is doing the referring? What pages on your site are driving referrals? ANALYTICS Which channels are most effective? End-to-end conversion tracking
  • 19. Lesson 1 YOU NEED EARLYVANGELISTS.
  • 20. Lesson 1 YOU NEED EARLYVANGELISTS. THEY BUY INTO YOUR VISION AND HELP FILL IN THE BLANKS.
  • 21. IDENTIFYING EARLYVANGELISTS* 5. HAS OR CAN ACQUIRE BUDGET TO SOLVE 4. HAVE TRIED TO BUILD THE SOLUTION THEMSELVES 3. ARE ACTIVLEY LOOKING FOR A SOLUTION 2. AWARE THE PROBLEM EXISTS 1. HAVE THE PROBLEM YOU’RE TRYING TO SOLVE * Steve Blank, Four Steps to the Epiphany
  • 22. LAUNCH, BUT LAUNCH QUIETLY. Lesson 2
  • 23. LAUNCH, BUT LAUNCH QUIETLY. Lesson 2 MARKETING LAUNCHES ARE WASTEFUL BEFORE PRODUCT/MARKET FIT.
  • 25. SOME GOOD THINGS BUT WE SHOULD HAVE HELD OFF…
  • 26. SOME GOOD THINGS BUT WE SHOULD HAVE HELD OFF… Never get a 2nd chance Missed Opportunity for Paying Customers Locked into Positioning
  • 27. Lesson 3 CHARGE MONEY FROM DAY 1.
  • 28. Lesson 3 CHARGE MONEY FROM DAY 1. YOU’LL THANK ME LATER.
  • 29. AARRR* ACQUISITION ACTIVATION RETENTION REFERRAL * Dave McClure, 500 Hats
  • 30. AARRR* ACQUISITION ACTIVATION RETENTION REFERRAL REVENUE Now that’s positive signal. * Dave McClure, 500 Hats
  • 31. WRITE THESE DOWN: FIND EARLYVANGELISTS. THEY’RE BUYING INTO YOUR VISION, NOT YOUR MVP LAUNCH, BUT LAUNCH QUIETLY. MARKETING LAUNCHES ARE A WASTE BEFORE PRODUCT/MARKET FIT CHARGE MONEY FROM DAY 1. THERE’S NO BETTER POSITIVE SIGNAL
  • 32. THANKS! @mikearsenault