Scaling API-first – The story of a global engineering organization
training-21-c
1. The Training Department
in the
21st Century Workplace
How will the training function
need to change
to reflect the workplace?
Harold Jarche
www.jarche.com
Saturday, 22November, 2008 1
2. Work
The way that we have worked, and what
we consider employment, has changed
through the centuries
Saturday, 22November, 2008 2
3. 19th Century
The work environment was relatively simple and best practices for
management and communications were developed that still inform
many of our current work practices.
Saturday, 22November, 2008 3
4. 20th Century
http://flickr.com/photos/brianhendrix/
The information age emerged and organisations had to deal with
complicated environments. The flood of management books is an
example that there was no single best practice, only good practices.
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5. 21st Century
http://flickr.com/photos/8594424@N07/
Our work environments are becoming complex, blurring the lines
between work, home and play. We now have access to anyone at
anytime.
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6. Cynefin Framework
• Simple - Cause & Effect
Obvious
• Complicated - Cause &
Effect needs Analysis
• Complex - Cause &
Effect only seen in
Retrospect
• Chaotic - No Relation
between Cause & Effect
More info: http://www.cognitive-edge.com/
Saturday, 22November, 2008 6
7. Complex Environments Mean that we need to Probe (Act)
19th C.
Best Practices Sense Categorize Respond
SIMPLE
20th C.
Good Practices Sense Analyze Respond
COMPLICATED
21st C.
Emergent Practices Probe Sense Respond
COMPLEX
Saturday, 22November, 2008 7
8. Indicators of Change
• Digital tools democratize access to
information
• Hyperlinks subvert hierarchy
• It’s a “ubiquitously connected &
pervasively proximate” world
• Crowd-sourcing
• Beta releases
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9. Industrial Hierarchy
“management knows best”
the outside world
Management
Workers
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10. Networked Reality
the outside world
Workers
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11. Wirearchy
a new model for work
Saturday, 22November, 2008 11
12. Wirearchy
• "a dynamic two-way flow of power and
authority based on information,
knowledge, trust and credibility, enabled
by interconnected people and
technology" - Jon Husband
http://wirearchy.com/
Saturday, 22November, 2008 12
13. First we have to take action:
Probe
21st C.
Emergent Practices
Probe Sense Respond
COMPLEX
ENVIRONMENT
Saturday, 22November, 2008 13
14. A New Model for
Work & Learning
2) Sense- Management 3) Responding
making
Information
Knowledge & Trust
Workers
1) Probing
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15. Probe
Sense
Respond
Saturday, 22November, 2008 15
16. Training c. 21st Century
Supporting Work in Complex Environments
2) Emergent 3) Tools
Practices
Connecting
Communicating
1) Collaborative Work/Learning
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18. Be an active & continuous learner
Be a lurker (passive participant) LISTEN
Communicate what you observe
Continuously collect feedback,
not just after courses
Make it easy to share information by
simplifying & synthesizing
Use Web Networks as research tools
Saturday, 22November, 2008 18
