Discover new ways to structure and manage a learning center while encouraging learning, innovation, collaboration, and training. Focus will on proven experience and practices based on principles and theory.

1. Learning Center Management:
An Overview of Experiences,
Practices, Principles, and Theory
Michelle Montoya
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Tutoring and Learning Center Coordinator
Emphasis: Writing across the Curriculum
Truckee Meadows Community College

2. Management Theory
• View center as a workplace
– Position is a “real job”
– Professionalism toward students, faculty, staff
• Create employee handbook
– Employee responsibilities and expectations
– Center policies and procedures
• Conduct observations and evaluations
– Conduct performance evaluation each semester

3. Management Principles
• Planning
– Set clear expectations from onset
• Staffing
– Find the right people for the job
• Training
– Determine environment and culture
• Measuring
– Compare actual performance to expected

4. Management Practices
• Communicate clearly • Inspire innovation
• Model behavior • Entrust responsibility
• Focus on strengths • Acknowledge and thank
• Hire the right people • Exercise empathy
• Develop and train • Be adaptable

5. Management Experiences
TLC Org Chart
Coordinator: Coordinator:
Writing and Reading Math and Science
Admin
Liaisons Lead Tutors
Assistant
Receptionists Peer Tutors Peer Tutors

6. Questions?
Michelle Montoya
*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
Tutoring and Learning Center Coordinator
Emphasis: Writing across the Curriculum
Truckee Meadows Community College
mail: 7000 Dandini Blvd. | Vista B106 | Reno, NV | 89512
email: mmontoya@tmcc.edu | phone: 775.673.7276
website: http://www.tmcc.edu/tutoring