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Lessons Learned

Human Resource Management
Disclaimer
This is not intended to be a condensed outline of the course,
but simply what I took as key takeaways. In some courses
there are many areas discussed that aren’t contained in these
slides, as they are items I was already familiar with and didn’t
feel the need to document or felt they wouldn’t be useful to me
in my current career. I think of these as my “cheat sheet” of
material that can help me in my current & future roles and are
DRAFT…like Google’s Beta are subject to change – Matt
Crane

Murphy, Tom. (2011). Course presented on Strategic Human
Resource Management. Miami University, Oxford & Cincinnati,
OH.
Linked Processes
•   HR strategy
•   Org. design
•   Job design
•   Forecasting
•   Recruiting
•   Selection
•   Training
•   Development
•   Reward
Pay & Benefits Model
• Ensure model covers all areas:
  – Positively affects behaviors
  – Internal fairness
  – Externally competitive
    • Fixed, Variable, Long-term Incentive components
  – Cost effective/well administered
Employment Law – At Will
• Exceptions:
  – Public policy
     • Title VII (Discrimination)
         – Disparate impact (Not intentional)
         – Disparate treatment (Intentional)
     • Harassment
         – Quid Pro Quo (accept/reject conduct affects employment)
         – Hostile environment (ridicule, intimidation, etc – can’t be
           isolated)


  – Personnel policy of company
     • Certain disciplinary actions must take place before dismissal
  – Employee employment contract
ADA
• Physical or mental impairment
• Substantially limits Major Life Activities
• Has a record of such an impairment (Physician
  documented)
• Is regarded as having such an impairment
  (visible/obvious)
• Not a threat to himself or others

• Employers: > 25 employees
• Must accommodate unless it causes “undue
  hardship” on employer (difficulty or expense)
FMLA
• Must have 1 year of service
• Protected time off
• If you or member of immediate family is
  seriously ill or new parent
• Total leave not greater than 12 weeks/year
• Not required to pay, but keep benefits
• Employer >= 50 employees
• Military care: 26 weeks
FLSA (Fair Labor Standards Act)
• Minimum wage & overtime (over 40)
• Certain exceptions for OT
Employment Legal Framework
•   Understand facts
•   Is employer covered
•   What are the laws
•   Is employee protected
•   Timely filing of complaint
•   Does complaint have merit
•   Employer’s defenses
•   Employee’s remedies
•   Recommend informal resolution
Job Analysis & Design
• Steps:
  –   Job analysis
  –   Job descriptions (includes TDR’s and KSAO’s)
  –   Job evaluations
  –   Rank jobs
  –   Evaluate pay strategy and competition
  –   Set pay ranges

• TDR: Tasks, Duties, & Responsibilities
• KSAO: Knowledge, Skills, Abilities, & Other
  characteristics
Succession Planning, Development
            & Hiring
•   Training + Performance Eval + Development flow into Succession
    Planning
•   Should have Succession Planning in place (risks are high otherwise)
•   Steps:
     –   Performance Review
     –   Assess Strengths/Weaknesses
     –   Training & Development
     –   Succession and Promotion
     –   Pay raises/rewards/demotion

•   Hiring:
     – Evaluate against TDR’s and KSAO’s
     – Need evaluation matrix to compare multiple interviewees and
       interviewers
     – Watch out for disparate treatment in interview
Training Framework
• Assess the need (Org. capacity, baseline
  current state, etc)
  – Who should receive (employee
    receptiveness/capability)
     • Plan (executive support, training format, line
       support, etc)
     • Execute

  – Goal of the training
     • Evaluate
Best Evaluation Framework
• What should <employee>:
  – Start
  – Stop
  – Continue
Manager Objectives
•   Build loyal team
•   Care about success of project and members
•   Develop team talent
•   Provide task variety
•   Fair
•   Balance effort & rewards
•   Appropriate level of autonomy
•   Share credit/blame
•   Improve meeting quality or eliminate them
•   Connect employees with big picture
•   Praise
Defined Benefit Plans (Pension)
• The retirement dinosaur:
  – Actuarial Reduction: charge incurred for not
    working the full required time
  – Movement to Defined Contribution Plans
    (401k) and Cash Balance Plans
  – Also move to HSA (Health Savings Account –
    functions as another retirement plan)

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Lessons learned hr - s6

  • 2. Disclaimer This is not intended to be a condensed outline of the course, but simply what I took as key takeaways. In some courses there are many areas discussed that aren’t contained in these slides, as they are items I was already familiar with and didn’t feel the need to document or felt they wouldn’t be useful to me in my current career. I think of these as my “cheat sheet” of material that can help me in my current & future roles and are DRAFT…like Google’s Beta are subject to change – Matt Crane Murphy, Tom. (2011). Course presented on Strategic Human Resource Management. Miami University, Oxford & Cincinnati, OH.
  • 3. Linked Processes • HR strategy • Org. design • Job design • Forecasting • Recruiting • Selection • Training • Development • Reward
  • 4. Pay & Benefits Model • Ensure model covers all areas: – Positively affects behaviors – Internal fairness – Externally competitive • Fixed, Variable, Long-term Incentive components – Cost effective/well administered
  • 5. Employment Law – At Will • Exceptions: – Public policy • Title VII (Discrimination) – Disparate impact (Not intentional) – Disparate treatment (Intentional) • Harassment – Quid Pro Quo (accept/reject conduct affects employment) – Hostile environment (ridicule, intimidation, etc – can’t be isolated) – Personnel policy of company • Certain disciplinary actions must take place before dismissal – Employee employment contract
  • 6. ADA • Physical or mental impairment • Substantially limits Major Life Activities • Has a record of such an impairment (Physician documented) • Is regarded as having such an impairment (visible/obvious) • Not a threat to himself or others • Employers: > 25 employees • Must accommodate unless it causes “undue hardship” on employer (difficulty or expense)
  • 7. FMLA • Must have 1 year of service • Protected time off • If you or member of immediate family is seriously ill or new parent • Total leave not greater than 12 weeks/year • Not required to pay, but keep benefits • Employer >= 50 employees • Military care: 26 weeks
  • 8. FLSA (Fair Labor Standards Act) • Minimum wage & overtime (over 40) • Certain exceptions for OT
  • 9. Employment Legal Framework • Understand facts • Is employer covered • What are the laws • Is employee protected • Timely filing of complaint • Does complaint have merit • Employer’s defenses • Employee’s remedies • Recommend informal resolution
  • 10. Job Analysis & Design • Steps: – Job analysis – Job descriptions (includes TDR’s and KSAO’s) – Job evaluations – Rank jobs – Evaluate pay strategy and competition – Set pay ranges • TDR: Tasks, Duties, & Responsibilities • KSAO: Knowledge, Skills, Abilities, & Other characteristics
  • 11. Succession Planning, Development & Hiring • Training + Performance Eval + Development flow into Succession Planning • Should have Succession Planning in place (risks are high otherwise) • Steps: – Performance Review – Assess Strengths/Weaknesses – Training & Development – Succession and Promotion – Pay raises/rewards/demotion • Hiring: – Evaluate against TDR’s and KSAO’s – Need evaluation matrix to compare multiple interviewees and interviewers – Watch out for disparate treatment in interview
  • 12. Training Framework • Assess the need (Org. capacity, baseline current state, etc) – Who should receive (employee receptiveness/capability) • Plan (executive support, training format, line support, etc) • Execute – Goal of the training • Evaluate
  • 13. Best Evaluation Framework • What should <employee>: – Start – Stop – Continue
  • 14. Manager Objectives • Build loyal team • Care about success of project and members • Develop team talent • Provide task variety • Fair • Balance effort & rewards • Appropriate level of autonomy • Share credit/blame • Improve meeting quality or eliminate them • Connect employees with big picture • Praise
  • 15. Defined Benefit Plans (Pension) • The retirement dinosaur: – Actuarial Reduction: charge incurred for not working the full required time – Movement to Defined Contribution Plans (401k) and Cash Balance Plans – Also move to HSA (Health Savings Account – functions as another retirement plan)