A webinar presented by Mark Graban for the Iowa Lean Consortium This webinar, facilitated by Mark Graban, will provide practical approaches for changing the way you lead. How often do we hear phrases like "If only people would just do what they're told," or "They're being resistant to change"? High quality organizations realize that "resistance to change" actually should be the beginning of a conversation about change, not the end. This webinar will feature Mark Graban, an internationally recognized consultant, explaining how organizations can shift from a culture of compliance to a culture of continuous improvement – and in the process, get on the path to better quality and higher levels of performance. Using real-life examples, Mark will share practical approaches for changing the way you lead to engage everyone in ongoing and sustainable continuous improvement. Mark also will introduce innovation mindsets and tactics from a surprising place – clinical counseling and addiction therapy – and share proven methods that have helped Toyota and other companies realize that "resistance to change" is a normal part of the change process.

1. Today’s Effective Leader:
Shifting From Cop to Coach and Counselor
Mark Graban
KaiNexus
Senior Advisor
@MarkGraban
Resources: https://www.markgraban.com/ILC2020/

2. What is a
leader?

3. A Cop?
• Policing
• Auditing
• Tracking
• Babysitting

4. A Cop or a Coach?