This document summarizes an information architecture presentation by Mark Ferraz. It discusses the importance of information architecture and planning, and outlines best practices for defining audiences, activities, and security. It also covers stakeholder analysis, designing for vertical business segments, and using a building blocks approach to provide context and flexibility.

1. Developing an Information Architecture IA 201

8. “ What” – Activities & Capabilities Capability Information Objective Audience Publishing Others Need to See Wide Collaboration Shared Among The Team Member Records We Need To Keep Managed

9. “ Security” – Access & Permissions Web Application Http://<web-application.fabrikam.com/ Web Application Security Policy Site Collection / -or- /<Site Collection>/ Top Site Security Permissions Sub-Site /<Sub Site> Sub Site Security Permissions

10. Information Context

13. Gaining Quality Feedback Communication Team Facilitator Architecture/Design Team

15. Stakeholder Analysis Influence Impact Low High Low High Managed Relationship Informed Relationship Coordinated Relationship Source: Microsoft

16. Stakeholder Analysis Influence Impact Low High Low High Informed Relationship Very influential but low to moderate impact – keep apprised of project status but do not need to be closely managed Managed Relationship Coordinated Relationship Source: Microsoft

17. Stakeholder Analysis Influence Impact Low High Low High Informed Relationship Coordinated Relationship Managed Relationship Very influential with significant impact – relationship needs to be well managed Source: Microsoft

18. Stakeholder Analysis Influence Impact Low High Low High Managed Relationship Coordinated Relationship Low to moderate influence but significant impact – continually engage through out the lifecycle Informed Relationship Source: Microsoft

19. Satisifiers : generates proportional satisfaction with the quality and quantity of what is delivered Requirements Classification & Prioritization (Kano Analysis Diagram) Satisfiers Dissatisfiers Delighters Customer Satisfaction Customer Dissatisfaction Meets Expectations Misses Expectations Delighters: unanticipated requirements; presence generates significant satisfaction; absence is acceptable and therefore do not generate dissatisfaction Dissatisifiers : expected requirements; absence generates significant dissatisfaction; presence generates a diminishing dissatisfaction towards a neutral feeling Source: Microsoft

20. Managing Iterations using Kano Analysis Diagram Dissatisfiers Delighters Customer Satisfaction Customer Dissatisfaction Meets Expectations Misses Expectations Satisfiers Source: Microsoft Minimum Acceptance Level Iteration #3 Iteration #2 Iteration #1

24. Horizontal Capabilities & Vertical Segments Publishing Portal for Viewer Audience Collaboration Records Management R & D Engineering Design QA/QC

25. Going Vertical Publishing Capability Information Others Need To See Wide Audience Collaboration Capability Information Shared Among The Team Member Audience Publish Approved Content Retain Important Content Project Sites Department Sites Asset Sites Workflow Sites

28. Building Blocks Applied Farm “ /” <Root> (Managed Path) “ /” <Root> (Managed Path) “ /depts/” (Managed Path) “ /sites/” (Managed Path) Corporate Portal (Site Collection) http://portal.fabrikam.com/ Sites, Settings, and Content Projects Portal (Site Collection) http://projects.fabrikam.com/ Sites, Settings, and Content Marketing Project 1(Site Collection) http://projects.fabrikam.com/sites/mrkt1 Sites, Settings, and Content IT Project 1(Site Collection) http://projects.fabrikam.com/sites/it1 Sites, Settings, and Content Finance Dept. (Site Collection) http://projects.fabrikam.com/depts/finance Sites, Settings, and Content Marketing Dept. (Site Collection) http://projects.fabrikam.com/depts/marketing Sites, Settings, and Content Sales Dept. (Site Collection) http://projects.fabrikam.com/depts/sales Sites, Settings, and Content Portals (Web Application) http://portal.fabrikam.com Project Sites (Web Application) http://projects.fabrikam.com

29. Example 1 Site l Production Team: Print Media List l Document Library List: Proof Documents Item l Document Content Type: Wiget 101 Print Ad.doc Field l Project: Summer Sales Boost Field l Status : Pending Review Field I Creative Team : Graphic Design Field l Asset: Press 201 Site l Department : Wingtip Toys Marketing

30. Example 2 Site l Department : Wingtip Toys Marketing Site l Project: Summer Sales Boost List l Document Library List: Proof Documents Field l Stats: Summer Sales Boost Field l Production Team: Pending Review Field I Creative Team: Graphic Design Field l Asset: Press 201 Item l Document Content Type: Wiget 101 Print Ad.doc

31. Example 3 Site l Asset: Press 201 List l Document Library List: Proof Documents Field l Department: Wingtip Toys Marketing Field l Project: Summer Sales Boost Field I Creative Team: Graphic Design Field l Status: Pending Review Site l Production Team : PrintMedia Item l Document Content Type: Wiget 101 Print Ad.doc

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