1.
Local Government
Digital Tool Kit

2.
Business Model Canvas
Technology Capability Map
Business Capability Map
Legacy Technology Characteristics
Digital Technology Characteristics
Core Citizen Platform Capabilities
Methods Digital has
been working with a
number of pioneering
and innovative Councils
trying to become digital.
We wanted to share some of our
findings as a tool kit for other local
authorities already on this path or who
are thinking about starting a digital
transformation.

3.
Business model canvas
Key
Partners
Key
Activities
Resources
Revenue streams
Channels
Cost structure
Value
Propositions
Customer
Relations
Customer
Segments
“hard” service providers -
highways, street cleaning
etc.
Technology -
platform and dev
Public and Third Sector
providers - Housing,
healthcare etc.
ALMs - leisure
centres, care homes etc.
Schools - academies
free & maintained
Service Development
Commissioning catolugue
development &
maintenance
Data provision Policy
developments Provider of
last resort
Software platform
Data & intelligence
Aggregated buying power
Community Intell
Low tax cost
Low staff costs
Invest in brokerage
Invest in technology dev
Local tax / rates
Grant funding
Central Government
Revenue from
premium services
Commissioning services
Low cost
Convenience
Pay for premium service
Brokerage
Commissioning
Aggregate demand
Customer experience
Fulfilment
Automation / selfservice
for nonvulnerable citizens
Data hub
Regulations and
standards
Self service, access to
platform/knowledge lower
some customer
expectations
More F2F time with highest
need customers
Digital
Point of service
Distributed hubs
Information
Citizen
Business
Visitor
Transact
Citizen
Business
Visitor
Intervention
Citizen
Business
Regulate & license
Citizen
Business
Based on The Business Model Canvas by strategyzer.com

4.
Technology Capability Map
Majority of current software
capability dev’d on platform
Appropriate sandpit
Ubiquity
Rental - custom built Rental - SaaS / PaaS Metered - IaaS & XaaS
Evolution to standardisation & utilty
30%60%10%
CRM
Platform
GIS
Finance
Big Data
Teleheath
3D Vis
Telephony
Mobile
Citizen
Web
Productivity &
collaborationHR
Data Centre
(IaaS)
Based on Simon Wardley mapping @swardley

5.
Customer
Interactions
Online Booking
Online Payments
Online
Applications
Telephone
Payments
Advertising
Information
Publishing
Live Chat
Service
Marketplace
Self-Service
Requests
Customer
Portal
Digital Library
Digital Triaging
Interactive
Content
Service
Delivery
Customer
Feedback
Social
Interactions
Open Data
Publishing
Social
Listening
Social
Engagement
Social
Advertising
Cross-Channel
Communications
Service Desk
Customer
Relationship
Management
Case
Management
SLA
Management
GIS
Knowledge
Base
Inspections /
Assessments
Consultations
e-Signatures
Sales
Management
Service
Catalogue
e-Petitions
Back
Office
Document
Collaboration
Budget
Management
Events
Management
Audio Recording
Asset
Management
Project
Management
Surveys
e-Learning
Instant
Messaging
Training
Management
Expenses Portal
Email &
Calendar
Financial
Processing
Payroll
Payments &
Receipts
Treasury
Management
Accounting
Outputs
Email
Notifications
SMS
Notifications
Document
Creation
Mass Email
Management
Reporting &
Analytics
Reports
Performance
Management
Contract
Management
Dashboards
Audit History
Analytics
Infrastructure
Support
Telephony
Mobile Device
Management
Integration Single Sign-On WiFi
Cashiering General Billing
District Authority Business Capabilty Map

6.
Legacy Technology Characteristics
Data Silos High Cost
Excessive External Support Resource Intensive &
Specialist Knowledge
Long Contracts Onsite Infrastructure Inflexible Processes
Outdated TechDifficult to Integrate
Limited Access Complex Upgrades &
Change Management

7.
Digital Technology Characteristics
Any Device, Any Time,
Any Where
Simplified Upgrades &
Change Management
Interoperable
(E.g. Open APIs)
Latest Tech
Cloud Infrastructure Configurable Processes
Shared Data Lower Costs
Ecosystems Built on Open Standards
Secure Flexible ‘as-a-service’
Contracts

8.
Core Citizen Platform Capabilities
Online Booking
Information
Publishing
Automated
Notifications
Case
Management
Service
Catalogue
Reports
& Dashboards
Application
Forms
Citizen
Portal
Document
Creation
SLA
Management Payments Audit History
Customer
Selfsevice
Open Data
Publishing
Workflow
Management
Inspection
Assessment
Performance
Management Intergration

9.
methodsdigital.co.uk
info@methods.co.uk
020 7240 1121
16 St. Martin’s Le Grand
London EC1A 4EN
Local Government-as-a-Platform by James Herbert, Sean Tubbs (Methods Digital) and Paul Brewer (Adur & Worthing Council) is licensed under a Creative
Commons Attribution-ShareAlike 4.0 International License.
Local Government Digital Tool Kit by James Herbert, Sean Tubbs (Methods digital) is licensed under a Creative Commons Attribution-ShareAlike 4.0
International License.