at Qualitative360 North America 2014
1-3 April 2014, Toronto, Canada
This event is proudly organised by Merlien Live
Check out our upcoming events by visiting http://qual360.com/
9. Our North Star
While people strive to add
meaning to their lives, brands
are artifacts of that journey.
Brands are culture.
Every decision your customer makes is
an act of culture
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10. Our North Star
While people strive to add
meaning to their lives, brands
are artifacts of that journey.
Brands are culture.
Every decision your customer makes is
an act of culture
8
12. Culture Creates Complexity
There is no silver bullet method
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# Dots # Links
L=n(n-1)/2
# Patterns
P=2L
n = 4 L = 6 P = 64
n = 10 L = 45 P = 35,184,372,088,832
n = 12 L = 66 P = 73,786,976,294,838,200,000
complexity
13. Social Science Tools
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Need Ecology Culture In Action Task, Don’t Ask
Ethnography Predictive
Markets
Narrative
Semiotics
Mobile and
Online Modes
Hypnosis
Gamification
EyeTracking
BiometricsSocial
Listening