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Creating WOW
Online & Onsite
Meredith Oliver
@CreatingWOW
#3Elements
www.CreatingWOW.com
#NailedIt
Creating WOW
Online & Onsite
Meredith Oliver
@CreatingWOW
#3Elements
www.CreatingWOW.com
Zero Moment of Truth
#3Elements @CreatingWOW
The FANatical Sales Process
Attract
Engage
Convert
WOW!
#3Elements @CreatingWOW
www.ExpertsExchange.com
www.ExpertSexChange.com
www.PowerGenItalia.com
www.PowerGenitalia.com
www.IPAnywhere.com
www.iPanywhere.com
www.SpeedofArt.com
www.Speedofart.com
www.GoTahoe.com
www.GotaHoe.com
LACK OF
OURCOMMUNITIES
Find theperfect community
for your family.
VIEW NOW
FIND YOURHOME
Choosefrom oneof our
great homedesigns.
SEARCH
ONLINEINCENTIVE
Register onlinetoday for a
$500 Design Studio Credit
REGISTER
SINCE1933
QUALITYBUILT HOMES
• • • •
FIND YOURHOME OURCOMMUNITIES WHYMCARTHUR HOMEBUYERTOOLS FORREALTORS REQUEST INFO
Results:
2012 –
Internet
10% of
Sales
2013 –
Internet
52% of
Sales
Content Solutions
#3Elements @CreatingWOW
 Blog
Videos
 User Generated
Call-To-Action
• 800 Number
• Live Chat
• Request Info
• Request Brochure
• Request DVD
• Ask a Homeowner
• Newsletter Sign-Up
• Social Media Sharing
#3Elements @CreatingWOW
Lead Conversion Tracking
Lead Conversion Tracking
#3Elements @CreatingWOW
The FANatical Sales Process
Attract
Engage
Convert
WOW!
#3Elements @CreatingWOW
What Are Your Must Haves?
Follow-Up More Than Once
Follow-Up More Than Once
 39% chance of connecting on first call
 93% chance of connecting on sixth attempt
 Recommend six follow-up attempts
 One-on-one follow-up emails
 Drip campaign in your CRM
#3Elements @CreatingWOW
Recap the Game
Recap The Game
What did they like…
 See
 Hear
 Touch
 Feel
#3Elements @CreatingWOW
Stop Checking In &
Start Adding Value
Share Ideas & Insights
“We talked about the
importance of an open
concept, so I thought you
might be interested in…”
Solve a Problem
“You mentioned a
concern about selling
your home, so I thought I
would share…”
Engage With Questions
“How do you envision
using the loft space?”
Paperback Books $20 each (retail $24.95)
eBooks $10 each
Text
WOW
to 44144
Meredith Oliver
CreatingWOW.com
@Creating WOW
Access slides at
Slideshare.net/MeredithOlive
“You will be the same person
in five years as you are today
except for the people you
meet and the books you read.”
~Charlie Tremendous Jones

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Three Elements Rally: Meredith Oliver Presents "Creating WOW Online & Onsite"

Hinweis der Redaktion

  1. ----- Meeting Notes (8/13/14 19:33) -----
  2. ----- Meeting Notes (8/13/14 19:33) -----