Secure, Redundant and Scalable platform with rich API support for handling bi-directional messaging Bi-directional structuredmessaging (ability to communicate machine readable messages in both directions) Strong integration capabilities (to effortlessly plug into existing enterprise systems) Ability to embed transactional capabilities into messages (buttons & commands) Security – password protection for messages Higher Security Levels - Ability to target messages at mobile device ids instead of mobile no Flexible group sizes Enterprise Messenger capable of being embedded into other applications on mobile devices Servicing customers effective does not stop at having a chat based conversation with them on messengers, it will also involve allowing them to service themselves in an aided or unaided fashion through the messaging platform. To provide unaided self-serviceable support within messengers the same need to start supporting transactional capabilities. The start for this capability to be enabled is to support bi-directional structured messaging capability with in messengers. Customer support requests usually fall into 2 categories, one is to raise a request or complaint as a message (free form text) and the second is to enquire status (like account balance, tracking status, etc) or filling a form to lodge a complaint. The offer the second capability on messengers, the messenger itself need to support structured messaging.

1. HOW CAN ENTERPRISES SERVICE THEIR CUSTOMERS BETTER USING
ACTIONABLE MESSENGERS?
www.meoncloud.com
enquiry@appiyo.com

2. www.meoncloud.com, enquiry@appiyo.com
Higher Security Levels-
Ability to target messages
at mobile device ids instead
of mobile no
Bi-directional actionable messaging
(ability to communicate machine
readable messages in both
directions)
Strong integration capabilities
(to effortlessly plug into existing
enterprise systems)
Ability to embed transactional
capabilities into messages
(buttons & commands)
Security password
protection for messages
Messenger capable of being
embedded into other applications
on mobile devices
Flexible group sizes
CAPABILITIES OF ACTIONABLE MESSAGING
PAY

3. CAPABILITIES OF ACTIONABLE MESSAGING
Bi-directional actionable messaging (ability to communicate
machine readable messages in both directions)
Messages with transactional
buttons embedded with-in
Messages which can carry user
experience (UI) forms
Messages which can have
commands embedded with-in
B
A
C
“ These messages are generated
by a computing back office system
and are automatically sent to us
without human intervention ”
www.meoncloud.com, enquiry@appiyo.com

4. CAPABILITIES OF ACTIONABLE MESSAGING (CONT…)
Ability to embed transactional capabilities
into messages (buttons & commands)
These buttons can be preprogrammed to trigger
transactions in the backend. Some examples of
buttons are ‘LIKE’, ‘PAY’, ‘CONTACT ME’, etc.
PAY
www.meoncloud.com, enquiry@appiyo.com
Commands
Buttons

5. CAPABILITIES OF ACTIONABLE MESSAGING (CONT…)
Security password
protection for messages
“Secure communication like OTP, messages
with account number and so on can be
protected by password so that the same is
not compromised even if the mobile device
is lost”
Please send me the
Lab Reports of Stephen
“XXXXXXXXXX”
To view this Lab Report
please enter the valid
password
“XXXXXXXXXX”
To view this Lab Report
please enter the valid
password XXXXXXXXXX
www.meoncloud.com, enquiry@appiyo.com

6. CAPABILITIES OF ACTIONABLE MESSAGING (CONT…)
Flexible group sizes
Messenger capable of being embedded
into other applications on mobile devices
www.meoncloud.com, enquiry@appiyo.com

7. CAPABILITIES OF ACTIONABLE MESSAGING (CONT…)
www.meoncloud.com, enquiry@appiyo.com
Strong integration capabilities (to effortlessly
plug into existing enterprise systems)
ERPCRM SOCIAL MEDIA E-COMMERCE

8. Allowing customers to service themselves in an
aided or unaided fashion through the messaging
platform.
Providing unaided self-serviceable support within
messengers, the same need to start supporting
transactional capabilities.
Customers are preferring one unified platform
for getting all their support needs serviced.
EFFECTIVE WAY OF SUPPORTING CUSTOMERS
www.meoncloud.com, enquiry@appiyo.com

9. CUSTOMER SUPPORT THROUGH MESSAGING
“ Your Balance
is $250 ”
“ & BAL ”
I need an appointment
with the Neuro
specialist Doctor
Your appointment
confirmed tomorrow
at 10.00 am
Let me know the
arrival time of
flight A365
Received a damaged
Product. I need a
Replacement
Flight A365 will
be arriving as per
the scheduled time
Kindly share the
picture of damaged
product
www.meoncloud.com, enquiry@appiyo.com

10. Appiyo Technologies Pte Ltd.,
143, Cecil Street, 16-04, GB Building, Singapore 069542
Thank you
www.meoncloud.com, enquiry@appiyo.com