Qualities and Duties of a Receptionist

1. ©Clare Hargreaves-Norris
Qualities and duties of a
receptionist
NVQ Level 2 Beauty
Therapy

2. Clare Hargreaves-
Norris
Appearance of the receptionist
The receptionist is usually the first person that the
client sees when they enter the salon, for this reason
it is important that you present a good first
impression. The receptionist should always have
a smart, neat appearance, display excellent
communication skills and present approachable body
language, therefore creating a professional
impression. Hair should be well-groomed, you should
have manicured nails, and your clothes should be
respectable and clean.

3. ©Clare Hargreaves-Norris
What duties do you think a
receptionist will have to carry out?

4. Clare Hargreaves-
Norris
Receptionist duties
 Dealing with enquiries in person and by phone.
 Maintaining the reception area.
 Greeting visitors.
 Scheduling appointments.
 Informing the appropriate therapist when the client has
arrived.
 Assisting with retail sales.
 Operating the payment point and handling payments.
 Dealing with refunds and payment discrepancies.
 Retailing treatment vouchers.
 Promoting services and special offers.
 Taking messages for people.

5. Clare Hargreaves-
Norris
Reception area
The reception area automatically
creates the image for the salon.
When designing a reception area
the salon needs to consider the
image it is trying to create for
example:
 Friendly
 Fun
 Spa like
 Trendy
 Relaxation area

6. Clare Hargreaves-
Norris
What is needed for a reception area?
No matter what the image, you will still need
to have adequate equipment and supplies in
order to allow the reception to run smoothly.
Can you think what you would need? Make a
list in your package.

7. Clare Hargreaves-
Norris
Items required for a reception area
 The reception desk
 A comfortable supportive
chair
 Appointment book
 Computers
 Till
 Chairs
 Magazines
 Display area
 Pens and pencils
 Eraser
 Calculator
 Stationery
 Paper
 Price lists
 Appointment cards
 Gift vouchers
 Message pad
 Record cards
 Petty cash box