2. CONSUMER BEHAVIOR
The study of how people buy, what they buy, why they buy and when
they buy.
It attempts to understand the buyer decision making process, both
individually and in groups.
3. CONSUMER AUDIENCE
The people who buy or use products to satisfy needs or wants.
Types of consumers
Those who buy the product
Those who use the product
Target Audience
Those individuals who will receive the advertising message
4. FACTORS AFFECTING CONSUMER BEHAVIOR
Cultural and Social
Influence
Culture
Social Class
Reference groups
Family
Demograhics
Geography
Psychological Influence
Perception
Learning
Motives
Attitudes
Lifestyles
5. Culture
Based on norms and values
Norms – boundaries a culture establishes for behavior
Values - broad preferences concerning appropriate courses of action
or outcomes
Directly influences buying behavior
CULTURAL AND SOCIAL INFLUENCES
6. Social Class
Determined by factors like income , wealth, education, occupation,
family prestige, value of home, and neighborhood
It is assumed that people in one class buy different products than
any other class for different reasons
Family
Family consists of two or more people who are related by blood,
marriage or adoption and live in the same household.
Family helps develop a lifestyle (how you spend time and money
and the kinds of activities you value)
7. Demographics
Are statistical, personal, social and economic characteristics of a
population including
Age
Gender
Education
Income
Occupation
Race/ ethnicity
8. Perception
The process by which we receive information through
our five senses and assign meaning to it.
3 sets of influences shape perception
The physical characteristics of the stimuli
The relationship of the stimuli to the surroundings
The person’s state of mind.
Some stimuli are selected over others
Selective perception
Screening out some information that does not interest us and
retaining that information that interests us.
PSYCHOLOGICAL INFLUENCES
9. PSYCHOLOGICAL INFLUENCES
Selective exposure
Seeking information that is in line with our beliefs, values,
experiences, biases, attitudes.
Selective distortion
Changing the meaning of information that is conflicting with
our beliefs
Selective retention
The process we go through to retain information
10. Lifestyle
The way a person spends his time and money and the activities
he likes to perform.
PSYCHOLOGICAL INFLUENCE