1. WELCOME
TO THE
2013 UK HR
ACE AWARDS!
September 13, 2013

2. MICHELE BAILEY, EMPLOYEE RELATIONS
“The only statement that I can make is that I feel Michele always goes above and
beyond with any situation that I present to her...whether it is just to ask for some
quick advice, get clarification on a particular issue or help manage a very difficult
case.”
“She is one of a kind! Michele makes my job easier and words cannot
describe what she means to me and what she is worth for this
institution!”

3. LOUIE BOSWORTH, EMPLOYMENT
“Louie always provides exceptional service: he is attentive, pleasant,
professional, and always has a customer service attitude. He makes
suggestions, offers additional assistance beyond expectations and routine,
and is prompt in his response.”
“Louie is consistent in providing professional, effective and efficient services.”

4. TINA CORNETT, EMPLOYEE BENEFITS
“She came highly recommended by others as the person to meet with when
considering retirement because she knows all the necessary information.
She made me feel like I was her only priority.”
“She is a person that is
knowledgeable and skilled in her
job assignment. Recently, my
experience dealing with people
who perform duties in customer
service has not been very good.
Ms. Tina Cornett is what customer
service is all about and because she
comes highly recommended by
others, speaks volumes about her
work ethic.”

5. JON DAVIS, EMPLOYEE BENEFITS
“He goes above and beyond his job duties and exemplifies “exceptional service".”
“I know he must be extremely busy as the EEP deadline approaches, but he
never gives me the impression that he does not have time to assist me.”

6. SHEILA GILES, STEPS TEMPORARY EMPLOYMENT
“…Her ability to be engaged in the application process. She
seemed to genuinely care about how smoothly things went.”
“She was warm and helpful, I can't imagine an experience being made any
easier than how she made it.”

7. DONNA HENRY, EMPLOYEE BENEFITS
“As I talked with her about my problem/complaint I felt she understood and
really wanted to help.”
“She made me feel valued as an employee.”

8. JO HOLBROOK, EMPLOYEE BENEFITS
“She is always on top of things!” “She followed up…reached out to other
departments. She took personal responsibility for problem solving and
exceeding customer expectations.”
“Her customer service is superb and
she never seems annoyed or rushed
by multiple requests or repeated
questions. Her customer service
and kindness is paramount.” I
know she‟ll always go the extra mile
to help.”

9. TERRI KANATZAR, EMPLOYEE BENEFITS
“I've worked at UKMC for over 44yrs, and not everyone I've had to
deal with has been as prompt & serving as Terri.” “While enroute to
retiring from UK Healthcare…[Terri] …has been exceptional in her
dedication to making my retirement transition go smooth and to my
benefit.”
“She's been more like a knowledgeable friend,
than simply a staff member doing the "normal"
job.”

10. BROOKE KELLER, STEPS TEMPORARY EMPLOYMENT
“..She went out of her way to give me a job…”
“I have never had that happen until today, I will never forget, and I
will always recommend her and speak highly of her and the STEPS
team.”

11. DIANE KOHLER, CAREER DEVELOPMENT
“When my position was eliminated she has been
going over and above in assisting me…”
“…she listens and makes my day! I always feel better after having talked to her.”

12. MATT MCMAHAN, EMPLOYEE BENEFITS
“Matt made a home visit on a Saturday, 6/8, so that he could get prescription
assistance through Faith Pharmacy and to also start the paperwork for
prescription assistance throught the pharmecutical companies.”
“I don't know his work schedule, but I don't believe it would be on a Saturday.
He also made a home visit. Matt has a big heart, and I really appreciated his
timely response. I know the retiree is very much appreciative of his help.”

13. TANYA NEACE, EMPLOYEE BENEFITS
“She exemplifies how valuable a UK employee can be to other employees.
This was service with a smile. I have natural trouble understanding
finances so I need things explained from several perspectives.”
“She helped me gladly and ENCOURAGED me to ask more
questions. She ensured that I truly understood answers to my
questions. She's a delight and a valuable asset to the benefits
office.”

14. CATHERINE RAINES, COMMUNICATIONS & TECHNOLOGY
“…performance is exceptional, in part, due to her eagerness to help, accept
projects with a positive attitude along with her fresh ideas and ability to
„think outside the box‟ makes her an employee who distinguishes herself
to go above and beyond...”
“She also developed a universal system for coordinating an HR process.”

15. LISA SIBLEY, COMPENSATION
“Lisa did a fantastic job walking me through the procedures…” “All was done
at the last minute and past the posted deadlines.” “she took charge and
made sure everything went well.”
“Lisa was willing to do extra work on a tight deadline and did it well
and in a very friendly manner.”

16. CAROL WATSON, EMPLOYEE BENEFITS
“Her caring, cheerful attitude and spirit of cooperation”
“…her genuine concern for me personally was evident.”

17. SHARON WELCH, COMPENSATION
“Working with the IBU: this was a time-compressed project with multiple
players. Sharon represented HR extremely well, came through with the JAQ's
in a very timely manner and made our job much easier.”
“She always delivered on her promises and absolutely went above and
beyond what we had experienced before.”