Presentation about follow-up. Really important to read.

1. 90% Opinions 10% Facts

3. Mega-dosage & Labeling Laws If there was too much of any particular ingredient which could be dangerous it would have to be on the label - THERE ARE NO DANGER WARNINGS ON HERBALIFE - WHY? BECAUSE WE ARE FOOD NOT MEDICATION Herbalife is tested at “ PHARMACEUTICAL STANDARDS” even though we don't need to prove to everyone how safe we are

4. Your Story always FIRST it’s your Measure yourself on day ONE Take Photos - Prison shot! Take the products EVERY DAY - if BEST asset & comes from your heart = ENTHUSIASTIC! (before it’s too late!!) your business is down ask yourself how serious YOU are with the products? How can you convince if you yourself are NOT convinced!!!???

6. You share & teach your experience to your Distributors Basis of a stable business Provides you with daily Ca$h Flow Helps people achieve health results Real “Live” Stories to share with new Customers & Distributors Customers = great Distributors

8. Why? - R esults - R eorders - R eferrals

9. RESULTS CERTAINTY EMOTION SHARING (Satisfied customers = referrals/reorders) When YOU follow up with PASSION & ENTHUSIASM it makes YOU feel good about YOURSELF & about HELPING OTHERS ... when you start enjoying this feeling you will not only contribute to the lives of others but will earn a fortune! “ Think more about your customers’ results rather than the money you make from your customer & you will always make money!” Mark Hughes Why Follow-Up ?

17. DAY 1 1. MEASURE & weigh in am before u get dressed! you will lose more in cm - products feed muscles 2. How did you like the taste of your shake? If not enthusiastic about taste find out favorite bev/ fruit 3. How did you mix it - blender/shaker/spoon? Always use a blender - mix with fruit, water & oats 4. How many times did you take your tablets? Any time is fine as long as required amount is taken!

18. DAY 1 continued. 5. Did you feel hungry / When? Add more shake. Over 70kg/120 lbs =3 level tablespoons 6.How many glasses of water in total? “ Plenty” is not an answer! Find out EXACTLY! 7. How many teaspoons of tea in total? 3 teaspoons a day ensures AMAZING energy & burns fat.

19. DAY 3 1. From morning until evening how did you use? ANY problems = NO problem - the products are working! 2. Is your energy up - down or same? 5% energy can go down/feel sleepy = detox 3. How many times did you take the tablets? Tabs are not medication but part of nutrition 4. Did you feel hungry at all? Not enough water - dehydration = signals hunger! 5 .How many glasses of water in total? Remember “plenty” is NOT an answer! 6. How many tspns TEA in total during the day? 3 tspns in total = faster results remember!

20. DAY 5 – DAY 7 1. How do you feel? FANTASTIC!!! The products are working! 2.How many shakes/tabs/meals/snacks & H20? Dont take “Like you told me” as an answer - listen to them TELL YOU from am to pm. 3.What changes in cm/weight now? Dont accept as answer “my clothes feel looser” if they dont keep track how will they know for sure?

21. Day 10 - Day 13 - Day 19 1.How many shakes/meals/snacks/water? Always listen dont accept YES/NO answers 2.Has anybody noticed? Who? Offer free samples/consultation office/home. 3.How many glasses of water total? More water = the quicker the results 4.Share other stories & congratulate them! Remind them of their long term goal and reasons

22. DAY 20 – DAY 25 – DAY 30 1.How many kgs & cms less now? Motivate & remind “Repetition = SUCCESS” 2.Answer “challenges” by sharing another result. Person needs to hear a story they can relate to. 3. UP GRADE to V.I.P - “get up to a 42% discount”! - conduct a “free samples” session in house/Office Invite CUSTOMER DAY(HOM) – NC – BIG EVENTS to learn about BIZ ...

23. IMPORTANT ... DONT FORGET THESE DETAILS 1. REMEMBER YOU CANNOT RELY ON “TEXT FOLLOW UPS” ONLY 2. WHEN FOLLOWING UP - CALL ON DAY 1 - TEXT DAY 2 - CALL DAY 3 - TEXT DAY 4 ETC ... YOU EARN A LOT PER CUSTOMER –WORK SMART 3. DONT BE LAZY ... RESPECT & CARING IS THE KEY ( IT TAKES PATIENCE BUT IT’S WORTH IT LONG TERM ...) 4. THEY WONT CARE ABOUT HOW MUCH YOU KNOW ,TILL THEY KNOW HOW MUCH YOU CARE

24. Detailed Follow Up Happy Customer Incredible Income

25. P 3,331 - P 55 meal

26. P 7,759 - P 129 per meal

29. ALWAYS FOLLOW THE “FOLLOW UP” SCRIPT - DONT TRUST YOUR MEMORY HAVE A FEW COPIES MADE TO TRAVEL WITH. ALWAYS HAVE CUSTOMERS PERSONAL PROFILE SHEET IN FRONT OF YOUR EYES WHEN FOLLOWING UP - GIVES YOU GUIDANCE TO THEIR NEEDS & SAVES YOU BOTH TIME. (give EX.)

30. WHY DETOXIFICATION? 1st 10 DAYS your body goes through a dietrary change ... REMEMBER only 5 out of 100 experience this - it’s nature’s way of “Spring Cleaning or House Cleaning”! 10 TIMES THE AMOUNT OF TOXINS ARE IN THE BLOOD & are now being ELIMINATED which is why follow up is CRUCIAL. RASH, ITCHY SKIN, DRY MOUTH, THIRSTY, TIRED, SMELLY BOWEL, SWEATING, DIZZYNESS, PALPITATION ... = NO PROBLEM THE PRODUCTS ARE WORKING:) YOU ARE IN DETOX - DRINK DOUBLE THE AMOUNT OF WATER - ADD MORE TEA AS IT CLEANSES/DETOXIFIES THE LIVER.

31. NAUSEA = Tablets on an empty stomach - “NO PROBLEM THE HERBS ARE CLEANING YOUR INTESTINES” take the tabs with your shake - FEVER = part of Detox - all the hidden viruses are coming out!

32. HEADACHES - Find out what liquid being mixed with shake? 1) COWS MILK 2) NOT ENOUGH WATER 3) DIETARY CHANGE ... REMEMBER STAY CALM! Make sure you ask what liquid first .... that way you know for SURE - otherwise some customers are afraid to appear foolish and will even LIE !!

33. CONSTIPATION - WHAT LIQUID DID YOU MIX YOUR SHAKE WITH? COWS MILK mixed with the shake is often the reason behind constipation TOO many BANANAS ... use only half a “Sagin” in shake & not every day - add papaya ... pineapple ... Reduce quantity of RICE - ONE portion only ... Eat more VEGETABLES / SALADS NOT ENOUGH WATER

44. Product Results means a Happy customer will lead you to another & another & another ...

47. Build relationships from the start

48. Shake Parties/Recognition