9. If you have problems using CourseMate , please contact Technical Support. You can contact us online or by phone. Online chat is available 24 hours a day, 7 days per week and is the fastest way to get the help you need. Phone 1.800.354.9706 Option 5, then Option 2 M-Th, 8:30 am - 9:00 pm EST F, 8:30 am - 6:00 pm EST Chat Online www.cengage.com/support Select “CourseMate”