Martin Dowson
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Followers
Personal Information
Unternehmen/Arbeitsplatz
Edinburgh, United Kingdom United Kingdom
Beruf
Head of Design Forward - LBG, Building Design-Led Organisations, Certified CX Professional, TEDx speaker at TEDxOmagh
Branche
Apparel / Fashion
Webseite
www.experiencezen.com
Info
[all views expressed here & in any social media are my own & not those of the companies I work for & with]
I am a Head of / leader in Service Design & a Certified Customer Experience Professional (CCXP) who has worked across a range of industries and challenges. My focus is on creating customer centred organisations who deliver profitability through meaningful customer experiences.
Saying I'm a designer doesn't really cut to the heart of what I do though - I help build and lead capability within your organisation over and above my own ability to design experiences.
I believe that putting the customer at the heart of your organisation will deliver both immediate improvements and sustai...
Tags
cx
loyalty
design thinking
sd
customer-led business
ux
customer experience
roi
service design
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