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Marco Ryan
Digital transformer / author
Digital Transformation
5 Practical steps to drive profitable growth
FEEL FREE TO TWEET & SHARE
@marcoryan
www.marcoryan.com
uk.linkedin.com/in/marcoryan
(www.marcoryanphotography.com)
WHAT‘S ALL THE FUSS ABOUT
Digital Transformation: Is it more than just a Buzzword?
Source: Google Images
WHY BOTHER?
Surely we can grow without Digital Transformation?
Source: lyneekeyhler.com
1 „LESS IS MORE“
HAVE A CLEAR VISION AND RUTHLESS FOCUS
Source: Tomas Corral Cassa
1 MARRIOT HOTELS
Source: Marriot Hotels
1 „LESS IS MORE“
HAVE A CLEAR VISION AND RUTHLESS FOCUS
Challenge Executives until you
have clarity
Take most relevant and make it
part of your objectives
At the very least make sure your
objectives deliver against a clear
strategic goal
2 „INNOVATION AND AGILITY“
A WAY OF WORKING NOT A BUZZ WORD
Source: Samsung.com
2 NESPRESSO
Source: Nespresso
2 „INNOVATION AND AGILITY“
A WAY OF WORKING NOT A BUZZ WORD
Ask for seed funding
Make it one of your annual objectives
Only work in cross functional teams
Just do it – Seek forgiveness not permission
3 „TX IS NOT JUST TECHNOLOGY“
MASTER THE DIGITAL SERVICES LIFECYCLE
Source: Google Images
3 THOMAS COOK
Source: Thomas Cook plc
3 „TX IS NOT JUST TECHNOLOGY“
MASTER THE DIGITAL SERVICES LIFECYCLE
Read up on design thinking. Integrate it into your way of
working.
Look for disruption: identify what technology can support
it & embrace it
Challenge existing processes/Ways of working. Be part of
the “intelligent automation” debate
3 TMOBILE (US)
Source: zdnet.com
4 FOLLOW THE DATA
TEST, LEARN, OPTIMISE ... THEN DO IT AGAIN
Source: Google Images
4 – EXPEDIA
Source Expedia.com
4 FOLLOW THE DATA
TEST, LEARN, OPTIMISE ... THEN DO IT AGAIN
Shared KPIs that you track
Use data for every decision. If it is not there, then set up a
quick project to test a hypothesis
Don’t let data be an IT issue. Have zero tolerance of dirty
data
Plan…Do....Review. Then rinse and repeat
5 „FOCUS ON CULTURE“
Where, When & How we work matters
5 – AXEL SPRINGER
5 „FOCUS ON CULTURE“
Where, When & How we work matters
Change how and where you hold meetings
Become a reverse mentor
Set up drop-ins, Pizza Thursdays, Monthly seminars
Be the groundswell
+1 „LEADERSHIP“
None of this matters unless the Leadership “gets it”
Source: Google Images
+1 – AXEL SPRINGER
Source: Zeit.de
+1 „LEADERSHIP“
None of this matters unless the Leadership “gets it”
Demand more of your Execs
Model the culture you want – Empower, encourage,
collaborate, use data
Seek Forgiveness not permission. Reward failure (within
reason)
Close your own Digital gaps
Thank you

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Digital Transformation - 5 practical steps to drive profitable growth

  • 2. Digital Transformation 5 Practical steps to drive profitable growth
  • 3. FEEL FREE TO TWEET & SHARE @marcoryan www.marcoryan.com uk.linkedin.com/in/marcoryan (www.marcoryanphotography.com)
  • 4. WHAT‘S ALL THE FUSS ABOUT Digital Transformation: Is it more than just a Buzzword? Source: Google Images
  • 5. WHY BOTHER? Surely we can grow without Digital Transformation? Source: lyneekeyhler.com
  • 6. 1 „LESS IS MORE“ HAVE A CLEAR VISION AND RUTHLESS FOCUS Source: Tomas Corral Cassa
  • 7. 1 MARRIOT HOTELS Source: Marriot Hotels
  • 8. 1 „LESS IS MORE“ HAVE A CLEAR VISION AND RUTHLESS FOCUS Challenge Executives until you have clarity Take most relevant and make it part of your objectives At the very least make sure your objectives deliver against a clear strategic goal
  • 9. 2 „INNOVATION AND AGILITY“ A WAY OF WORKING NOT A BUZZ WORD Source: Samsung.com
  • 11. 2 „INNOVATION AND AGILITY“ A WAY OF WORKING NOT A BUZZ WORD Ask for seed funding Make it one of your annual objectives Only work in cross functional teams Just do it – Seek forgiveness not permission
  • 12. 3 „TX IS NOT JUST TECHNOLOGY“ MASTER THE DIGITAL SERVICES LIFECYCLE Source: Google Images
  • 13. 3 THOMAS COOK Source: Thomas Cook plc
  • 14. 3 „TX IS NOT JUST TECHNOLOGY“ MASTER THE DIGITAL SERVICES LIFECYCLE Read up on design thinking. Integrate it into your way of working. Look for disruption: identify what technology can support it & embrace it Challenge existing processes/Ways of working. Be part of the “intelligent automation” debate
  • 16. 4 FOLLOW THE DATA TEST, LEARN, OPTIMISE ... THEN DO IT AGAIN Source: Google Images
  • 17. 4 – EXPEDIA Source Expedia.com
  • 18. 4 FOLLOW THE DATA TEST, LEARN, OPTIMISE ... THEN DO IT AGAIN Shared KPIs that you track Use data for every decision. If it is not there, then set up a quick project to test a hypothesis Don’t let data be an IT issue. Have zero tolerance of dirty data Plan…Do....Review. Then rinse and repeat
  • 19. 5 „FOCUS ON CULTURE“ Where, When & How we work matters
  • 20. 5 – AXEL SPRINGER
  • 21. 5 „FOCUS ON CULTURE“ Where, When & How we work matters Change how and where you hold meetings Become a reverse mentor Set up drop-ins, Pizza Thursdays, Monthly seminars Be the groundswell
  • 22. +1 „LEADERSHIP“ None of this matters unless the Leadership “gets it” Source: Google Images
  • 23. +1 – AXEL SPRINGER Source: Zeit.de
  • 24. +1 „LEADERSHIP“ None of this matters unless the Leadership “gets it” Demand more of your Execs Model the culture you want – Empower, encourage, collaborate, use data Seek Forgiveness not permission. Reward failure (within reason) Close your own Digital gaps

Hinweis der Redaktion

  1. One of the Critical success factors to DTx is focus. Focus on the TX Goals. Do you know what the goals are? Do they really set an ambtion? Are they bold enough? Do they reach across siloes and structures?
  2. One of the Critical success factors to DTx is focus. Focus on the TX Goals. Do you know what the goals are? Do they really set an ambtion? Are they bold enough? Do they reach across siloes and structures?
  3. One of the Critical success factors to DTx is focus. Focus on the TX Goals. Do you know what the goals are? Do they really set an ambtion? Are they bold enough? Do they reach across siloes and structures? At the simplest level they should at least cover: CUSTOMER JOURNEY - the end user exper ience to imrovee loyatly, revenues and retention – this is all about growing the top line, and lowering the cost to do so (marketing bdgets etc) CUSTOMER EXPERIENCE ROLE OF INNOVATION PROCESS REFORM SCALEBALE INFRASTURCTURE TECHNOLOGY THAT ENABLES DATA AT THE HEART OF DECISION MAKING GOVERNANCE THAT IS RELEVANT & DRIVES VALUE CULTURE THAT IS DIGITAL TOP TO BOTTOM, LEFT TO RIGHT
  4. IOT IOT Platforms DATA DATA DATA