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Forrester: “Info workers will erase the boundary between enterprise and
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Bron: 'Top 10 Strategic Technology Trends for 2013’ 23/10/12 ITxpo 2012
Paper docs                      E-docs/email                    Internet             Applications

                                                                                                                    R&D information
                                                                                                                    Product info
                                                                                                                    Price lists
                                                                                                                    Marketing
                                                                                                                    information
                                                                                                                    Supplier
                                                                                                                    benchmarks
                                                                                                                    Customer intake
                                                                                                                    Orders
                        Back-Office Direct Users
                                                                                                                    Quotes


         CRM Applications                        ERP Applications                     Finance Applications

                            Creat        Creat
Create                                                               Make   Create             Make          Make
Lead        Qualified         e            e          Qualified
                                                                     ….     Invoice             ….           ….
                            Lead         Order



            Retire
• Gestructureerd / Transactie gedreven
    •   ERP (SAP, Axapta, Infor, Oracle,..)
    •   CRM
    •   Financial applications
    •   Planningstools

• Ongestructreerd
    •   Product informatie, User Manuals, Certificaten, Notulen, Excel, Audit Reports...

• Integratie
    •   Breng externe data afhankelijk van de context naar de gebruiker
• Verschillende stromen

  • PROCESS CENTRIC
     • Repeterend, gestructureerd

  • DATA CENTRIC
     • Dynamisch, ongestructureerd
Customer Portal                  Product Portal                  Purchase Portal                      Project Portal




     Integratie, Connectivity, Workflow, Alerts en Monitoring

                                                  Back-Office Direct Users



                  CRM Applications                    ERP Applications                       Finance Applications

                                     Create
                                              Creat                      Make                                       Make
         Create

         Lead        Qualified       Lea        e          Qualified               Create             Make

                                      d       Order                      ….        Invoice            ….            ….

                     Retire
Customer Portal                  Product Portal                   Purchase Portal                     Project Portal




     Integratie, Connectivity, Workflow, Alerts en Monitoring

                                                   Back-Office Direct Users



                  CRM Applications                     ERP Applications                       Finance Applications

                                     Create
         Create

         Lead        Qualified       Lea      Create
                                                            Qualified
                                                                          Make      Create             Make          Make
                                      d       Order                       ….        Invoice            ….            ….

                     Retire
Customer Portal                  Product Portal                   Purchase Portal                     Project Portal




     Integratie, Connectivity, Workflow, Alerts en Monitoring

                                                   Back-Office Direct Users



                  CRM Applications                     ERP Applications                       Finance Applications

                                     Create
         Create

         Lead        Qualified       Lea      Create
                                                            Qualified
                                                                          Make      Create             Make          Make
                                      d       Order                       ….        Invoice            ….            ….

                     Retire
Bedankt!

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Presentatie klantendag Redwood | Runmyjobs

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  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 11. Forrester: “Info workers will erase the boundary between enterprise and consumer technologies”
  • 12.
  • 13.
  • 14. Bron: 'Top 10 Strategic Technology Trends for 2013’ 23/10/12 ITxpo 2012
  • 15.
  • 16. Paper docs E-docs/email Internet Applications R&D information Product info Price lists Marketing information Supplier benchmarks Customer intake Orders Back-Office Direct Users Quotes CRM Applications ERP Applications Finance Applications Creat Creat Create Make Create Make Make Lead Qualified e e Qualified …. Invoice …. …. Lead Order Retire
  • 17.
  • 18. • Gestructureerd / Transactie gedreven • ERP (SAP, Axapta, Infor, Oracle,..) • CRM • Financial applications • Planningstools • Ongestructreerd • Product informatie, User Manuals, Certificaten, Notulen, Excel, Audit Reports... • Integratie • Breng externe data afhankelijk van de context naar de gebruiker
  • 19. • Verschillende stromen • PROCESS CENTRIC • Repeterend, gestructureerd • DATA CENTRIC • Dynamisch, ongestructureerd
  • 20. Customer Portal Product Portal Purchase Portal Project Portal Integratie, Connectivity, Workflow, Alerts en Monitoring Back-Office Direct Users CRM Applications ERP Applications Finance Applications Create Creat Make Make Create Lead Qualified Lea e Qualified Create Make d Order …. Invoice …. …. Retire
  • 21. Customer Portal Product Portal Purchase Portal Project Portal Integratie, Connectivity, Workflow, Alerts en Monitoring Back-Office Direct Users CRM Applications ERP Applications Finance Applications Create Create Lead Qualified Lea Create Qualified Make Create Make Make d Order …. Invoice …. …. Retire
  • 22. Customer Portal Product Portal Purchase Portal Project Portal Integratie, Connectivity, Workflow, Alerts en Monitoring Back-Office Direct Users CRM Applications ERP Applications Finance Applications Create Create Lead Qualified Lea Create Qualified Make Create Make Make d Order …. Invoice …. …. Retire
  • 23.

Hinweis der Redaktion

  1. Hetenigewat we kunnenvoorspellen is veranderingVandaag de dag is dezeverandering op het laagste tempo die we ooitzullenmeemakenDegene die het bestekaninspelen op verandering is het meestsuccesvol
  2. 3D PrinterZolderkamer – kan met investering van paarduizend euro starten
  3. Opmarsvirualisatiebinnen de fysiekewereld. (Augmented Reality)Layers / FundaVoorbeeld SAFAN
  4. Social is booming.Somsneemteen wending Viral /
  5. We gebruikenveelvoud van systemen cloud on premisIkwilsnelmijngegevenshebbenbinnenjuiste context / rolomtekunnensturen
  6. Thuiswerken met devices.Snelleimplementatie in urenipvdagen/ weken / maandenConcurrentiebegint op zolderkamerzonder al die ballast.
  7. Wat is de echtewaarde van cloudWiedenktkostenbesparing? / Of snelheid
  8. Route van een case door de organisatie op basis van de statusAlleenzienwat relevant is voorgebruikers op basis van de statusCRM en ERP data alleentonenindien relevant voor statusVervolgstaptoestaan op basis van status en business rules