From 25 - 2500 users: Experiences from an Atlassian rollout
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How RWE Supply & Trading supported an Atlassian toolset rollout from 25 to 2,500 users. Author: Hope Jack, originally presented at the London Atlassian User Group, 14 May 2013 http://www.meetup.com/UK-Atlassian-Community/
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From 25 - 2500 users: Experiences from an Atlassian rollout
- 1. RWE Group Business Services PAGE 1 From 25 – 2,500 users: Experiences from an Atlassian rollout Hope Jack 17/05/13
- 2. RWE Group Business Services PAGE 217/05/13 How to grow Confluence & Jira 1. Philosophy 2. Who we are 3. Know your audience 4. Talking another language “Utilis” 5. Challenges 6. Stats 2009 – 2013 7. Lessons Learned
- 3. RWE Group Business Services PAGE 317/05/13 Philosophy During my days as a Sky TV customer service rep I learnt a very important lesson! When there is a problem people don’t like to feel isolated that they are the only one with the same problem. So what I used to do was always say “Oh I have had that problem already today” Immediately their attitude would change. So today I use this mantra dealing with my users.
- 4. RWE Group Business Services PAGE 417/05/13 Who we are RWE Supply & Trading Based in Essen, Germany: with Europe’s largest and most sophisticated energy trading floor Hub for all tradable commodities, in both their physical and/or derivative forms, including power, gas, coal, freight, oil, weather, emissions certificates and renewable energies
- 5. RWE Group Business Services PAGE 517/05/13 “Know Your Audience” Adoption of Confluence by business users needs a different approach from the “early adopters in the IT department
- 6. RWE Group Business Services PAGE 617/05/13 Talking another language “Utilis”
- 7. RWE Group Business Services PAGE 7 My Personas 17/05/13
- 8. RWE Group Business Services PAGE 817/05/13 Driving Adoption
- 9. RWE Group Business Services PAGE 9 Challenges 17/05/13
- 10. RWE Group Business Services PAGE 1017/05/13 Stats
- 11. RWE Group Business Services PAGE 1117/05/13 Lessons Learned
- 12. RWE Group Business Services PAGE 1217/05/13 Use Cases > Every IT project > Gas Operations (24/7) > IT Change Processes > Back Office – Recurring checks > Compliance – New Counterparty > HPQC Bridge – Slovakian Test Centre
- 13. RWE Group Business Services PAGE 13 THANK YOU VERY MUCH FOR YOUR ATTENTION. 17/05/13
Hinweis der Redaktion
- Something about building trust, you don’t have long when you start the rollout, just one mistake at the start and users won’t trust you
- Code Monkeys - typically a developer – Can do it all myself, why do you rules? Give me admin access (Front Office) Process Heads (Project Managers / Business Analysts) – know enough to be dangerous Tinkerers – Spread-sheet Bods – easiest - Risk/Back Office Newbies – don’t have much IT experience, massively grateful Kids - pick up, play with it, throw it away (traders, architects)
- Making confluence the go to place for information Know the business Interface to other systems – don’t make it them or us (confluence vs sharepoint) Branding – DE users much more comfortable with company colours Providing templates for common function – meetings Be professional at all times – building trust Service availability & good performance - users aren’t forgiving Training – offer online & 1-2-1 sessions Pick local mentors – give them a platinum service & they can help their local teams Eat your own dog food – use the tools to support your team & users
- The challenge of a trading environment is the constant pull between standardization & quickly fulfilling business need – Systems in use Singapore – New York time & changes High standards – upgrades have to be tested, tested & tested. Fine line between Yes & No Changing IT systems – Do you have the correct set up for a large amount of users Crazy Questions Boundaries Are you ready? (Do you have a team ready for a large uptake users)
- First jump in growth is spreading by word of mouth in IT, the 2 nd growth period is when we roll out to the rest of the business Plan for growth, workload can be highly variable
- Mistakes – upgrades & communication = calendars upgrade – users get very personal about content Remember using Jira & Confluence isn’t a users day job, it’s yours. Security – user creation Rate of growth, can you cope Document, document, document Spiralling costs Introducing Standardisation Early On Custom fields over 400 performance starts to be effected Workflows – No 2 teams work the same Know your stuff!