Driving employee engagement with Office 365. A summary of what employee engagement is, why it is important, relevance to business and how Office 365 can drive engagement.

1. Using Office 365 to Drive
Employee Engagement
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What is Employee Engagement?
Why Should I Care?
Can I do it in Office 365?

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6. About Me
• Senior Business Solutions / Technology
Consultant for the past 12 years
• Enterprise Solution architect for 20 plus years
• Previously a CIO in a St. Louis mid-market
company for 12 years
• Former Partner / Principal of a local Microsoft
Business Solutions consulting firm Matt Bowers
St. Louis
618.972.2152
mbowers@sensecorp.com
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7. What this Presentation Is (or Is Not)
•Business and solution focused
•Not technical
•Not a demo
•Not intended to be a deep
dive
•Connect the dots – between
business, pain, drivers etc.
and a technological response
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8. Click to edit Title
What is Employee Engagement?
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9. Employee Engagement
• “Engagement” has been around
as a concept since the 1970s.
• William Kahn first defined the
term in the early 1990s.
• Gallup popularized the idea with
their book “First Break All The
Rules” and their Q12 survey.
http://www.itprotoday.com9

10. Employee Engagement
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Employee Engagement is a fundamental concept in the
effort to understand and describe, both qualitatively and
quantitatively, the nature of the relationship between an
organization and its employees.
An "engaged employee" is defined as one who is fully
absorbed by and enthusiastic about their work and so
takes positive action to further the organization's
reputation and interests.
An engaged employee has a positive attitude towards
the organization and its values.
Employee Engagement". Emptrust. Retrieved 11 August 2017.10

11. Employee Engagement
Emotional engagement
manifests itself in three
types of employees:
•Engaged
•Not engaged
•Actively disengaged
Gallup – https://q12.gallup.com/Help/en-us/About11

12. Employee Engagement
Engaged employees:
• They are the best colleagues.
• Cooperate to build a team, a company, or an
organization.
• They are involved in and committed to their work.
• They know the scope of their jobs and look for new
and better ways to achieve outcomes.
• They are 100% psychologically committed to their
work.
• And, they are typically the only people in an
organization who create new customers.
Gallup – https://q12.gallup.com/Help/en-us/About12

13. Employee Engagement
Not engaged employees:
• They are very difficult to spot.
• They are not hostile or disruptive.
• They show up and kill time.
• They are thinking about lunch or
their next break.
• They are essentially “checked out.”
Gallup – https://q12.gallup.com/Help/en-us/About13

14. Employee Engagement
Actively disengaged
employees:
• More or less out to damage their company.
• They monopolize managers’ time.
• Have more on-the-job accidents; account for
more quality defects; contribute to
“shrinkage” or theft; are sicker; miss more
days; and quit at a higher rate.
• Whatever the engaged do — such as solving
problems and creating new customers — the
actively disengaged try to undo.
Gallup – https://q12.gallup.com/Help/en-us/About14

15. Culture Smulture – What’s Culture Got To Do With it
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16. Employee
Engagement
is Not
Culture
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Employee engagement is the feelings that
individuals have towards their work at the
company. It reflects how motivated and bought-
in an employee is to the organization and their
role.
Culture is the behavior the organization displays.
This behavior is the response to your
Organization Operating System i.e. the unique
structures, processes and communication
methods every organization creates that send
signals to employees on how they should
behave to be accepted in the organization.
https://postshift.com/stop-confusing-employee-engagement-culture/16

17. Ten Ways to
Drive Employee
Engagement
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Communicate and
reward core
values
Consistent and
timely
communication
Real time
coaching from a
manager
Employee
development
Team
environment
Culture of trust
Clear
expectations
Show
appreciation
Give employees a
voice
Competitive pay and
benefits
Gallup – 2016, 201817

18. Why Should I Care?
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19. Employee
Engagement
Gallup, 2016
Gallup estimates
actively disengaged
employees cost the
U.S. $450 billion to
$550 billion in lost
productivity per
year.
Companies with low
engagement scores earn an
operating income 32.7
percent lower than
companies with more
engaged employees.
Similarly,
companies with a
highly engaged
workforce
experience a 19.2
percent growth in
operating income
over a 12-month
period.
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20. Employee Engagement
Gallup – 2016, 201820
U.S. Employee Engagement
% Employees 2013 2014 2016 2018
Engaged 29.6 31.5 34 34
Not Engaged 51.5 51 50 53
Actively Disengaged 18.8 17 16.5 13

21. Gallup On Employee Engagement
Without the proper tools
required to do what they do
best, employees will quickly
become disengaged and
unhappy in their work.
Gallup – https://q12.gallup.com21

22. { }
Office 365 as Transformative Agent
Driving Employee Engagement
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23. 8 ways Office
365 can drive
employee
engagement
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Simplicity!
Gamification
Employee self-service
Smarter workflows and workplace automation
Easy collaboration
Mobility
Everything is centralized
User feedback
https://tinyurl.com/y9424rwj23

24. Office 365
and
Engagement
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Most of the Office 365 components can be
leveraged and utilized to facilitate employee
engagement, and in many cases they are,
however, the focus here is necessarily limited.
SharePoint
Forms
Flow
Power Apps

25. Ways SharePoint Can Drive Engagement
Ease of access /
ease of use
Supports “work
on the go”
Dynamic and
fresh content
Can find
information easily
Multiple ways to
get to content
Collaboration
Social Interaction
And
Communication
Connect
disconnected
workers
Flexible and
supports business
process
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26. SharePoint - What Do The Best Intranets o?
• Improves Productivity
• Enables collaboration
• Empowers users
• Enables users
• Engages users
• Helps them get their job done!
• Ideally, should be the one and only
place they need to go to do their
job
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27. Forms
• Conduct employee satisfaction
surveys
• Create a quiz to support office
learning programs
• Health surveys to integrate into a
workplace health program
• Generate real time analytics to view
report data that was collected
• Share surveys anonymously to
encourage work place trust
• Customize and embed surveys on web
sites, intranets or blogs
• Integration with other Office 365
applications for greater effect
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28. Flow
Daily workflow – automate simple tasks, improve productivity
Share data - Users can create flows that copies files from one
place to another place where others can have access to that
data as well.
Microsoft Common Data Model - flows already have the
capability to connect to over 40 different services.
Automate – automate the messaging and task notification,
sending email etc. when a workflow is started, completed etc.
Mobility!
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29. Power Apps
Solution Making. Microsoft PowerApps can serve as a
stepping stone for individuals and organizations to push new
solutions as answers to problems.
No-Code Coding.
End user, power user, business analysts can develop
solutions that drive engagement
Multi-Platform Development.
Automated Workflows.
Integrated Data Pull.
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30. Questions?
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