SharePoint Drives Employee Engagement
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The document discusses employee engagement and how SharePoint can be used to improve engagement. It defines engagement as employees who are involved, enthusiastic and committed to their work. Engaged employees are 2x more productive and loyal than disengaged employees. The document then discusses how intranets often fail due to a lack of adoption, content and value. It explains that the best intranets help employees get their jobs done and improve productivity. Finally, it outlines several ways SharePoint can drive engagement through ease of access, collaboration, mobile access and dynamic content.
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SharePoint Drives Employee Engagement
- 1. SharePoint and Employee Engagement What IS Employee Engagement? Why Should I Care? Can I do it in SharePoint?
- 2. Gold Sponsors SHAREPOINT SATURDAY ST.LOUIS 2018 Silver Sponsors Bronze Sponsors
- 3. Something to take your time while I talk 3 Navigate to this URL and complete a short, meaningless but harmless survey. http://bit.ly/spsstl2018
- 4. Introductions and Questions What IS Employee Engagement? The “WHY” Question… why should you care? Can we do anything about it with SharePoint? Summary Questions
- 5. Click to edit Title About Me
- 7. OK really, About Me! • 12 years US Naval Service, CPO • B.S. Allied Health Sciences • M.A. Counseling & Guidance • 7 years as a Therapist in a corrections setting • Started working in technology in the Navy and throughout my corrections career • 12 Years CIO experience in STL mid market • Multiple technology certifications across different technology stacks • 12 years as a Business Solutions consultant and solution architect
- 8. Atlanta | Austin | Columbus | Dallas | Houston | St. Louis Who We Are TRANSFORMATION We accelerate the entire transformation lifecycle, from strategy through implementation. DATA We deliver outcomes by transforming data into insights. DIGITAL We unlock value in your most critical interactions with digital transformation. Strategy Planning & Roadmaps Program Management Integrated Performance Operational Excellence Workforce Transformation Data Strategy Data Governance Master Data Management Analytics & Data Visualization Big Data Data Science Digital Architecture Mobility Portals & Collaboration Cloud Platforms Enterprise Solutions Technology Modernization TRANSFORMATION DATA DIGITAL Who We Are TRANSFORMATION We accelerate the entire transformation lifecycle, from strategy through implementation. DATA We deliver outcomes by transforming data into insights. DIGITAL We unlock value in your most critical interactions with digital transformation. 8 ENERGY HEALTHCARE TELECOMPUBLIC SECTOR FINANCIAL SERVICES
- 9. What is MOST Important about me! 9
- 11. Click to edit Title Employee Engagement: Connecting to Digital Transformation
- 12. Digital transformation hinges on four imperatives Engage your customers Engage your employees Optimize your operations Transform your products Systems of Intelligence Image credit : Microsoft
- 13. Click to edit Title What IS Employee Engagement?
- 14. Employee Engagement • “Engagement” has been around as a concept since the 1970s. • William Kahn first defined the term in the early 1990s. • Gallup popularized the idea with their book “First Break All The Rules” and their Q12 survey. 14http://www.itprotoday.com
- 15. Employee Engagement • Gallup defines engaged employees as those who are involved in, enthusiastic about and committed to their work and workplace. • Through Gallup Daily tracking, Gallup categorizes workers as "engaged" based on their responses to key workplace elements it has found predict important organizational performance outcomes. Gallup – news.gallup.com
- 16. Employee Engagement Emotional engagement manifests itself in three types of employees: •Engaged •Not engaged •Actively disengaged Gallup – https://q12.gallup.com/Help/en-us/About
- 17. Employee Engagement Engaged employees: • They are the best colleagues. • Cooperate to build a team, a company, or an organization. • They are involved in and committed to their work. • They know the scope of their jobs and look for new and better ways to achieve outcomes. • They are 100% psychologically committed to their work. • And, they are typically the only people in an organization who create new customers. Gallup – https://q12.gallup.com/Help/en-us/About
- 18. Employee Engagement Not Engaged employees: • The are very difficult to spot. • They are not hostile or disruptive. • They show up and kill time. • They are thinking about lunch or their next break. • They are essentially “checked out.” Gallup – https://q12.gallup.com/Help/en-us/About
- 19. Employee Engagement Actively Disengaged employees: • More or less out to damage their company. • They monopolize managers’ time • Have more on-the-job accidents; account for more quality defects; contribute to “shrinkage” or theft; are sicker; miss more days; and quit at a higher rate. • Whatever the engaged do — such as solving problems, and creating new customers — the actively disengaged try to undo. Gallup – https://q12.gallup.com/Help/en-us/About
- 20. Employee Engagement Gallup estimates that actively disengaged employees cost the U.S. $450 billion to $550 billion in lost productivity per year. Companies with low engagement scores earn an operating income 32.7 percent lower than companies with more engaged employees. Similarly, companies with a highly engaged workforce experience a 19.2 percent growth in operating income over a 12-month period. Gallup, 2016
- 21. Employee Engagement Gallup - 2016 US Employee Engagement, 2013 vs. 2014 % Percentage of Employees 2013 2014 Engaged 29.6 31.5 Non - Engaged 51.5 51 Actively Disengaged 18.8 17
- 22. Employee Engagement In an article published by Jonathan Pont, the most-engaged workplaces experienced the following performance metrics: – 2X higher customer loyalty – 2X higher productivity – 2X lower turnover
- 23. Click to edit Title Let’s See if We Can Tie this to SharePoint!
- 24. Click to edit Title Why do Intranets FAIL?
- 25. Why do intranets fail? • Lack of end user adoption – No end user stakeholder involvement • Lack of fresh content – “Stale” content inhibits end user interest/use – No compelling reason to come back • Does not add value for the employee – Does not help them to do their job • Inflexible – Does not support organizational change • Does not easily support work “on the go”
- 26. Gallup On Employee Engagement Our stance on employee engagement is simple: Without the proper tools, support, partnerships, and positive work environment required to do what they do best, employees will quickly become disengaged and unhappy in their work. Gallup – https://q12.gallup.com
- 27. Click to edit Title What Do The Best Intranets DO?
- 28. What do the best intranets do? • Helps them get their job done! • Improves Productivity • Empowers users • Enables users • Engages users • Ideally, should be the one and only place they need to go to do their job
- 29. Click to edit Title The Digital Workplace
- 31. Ways SharePoint Can Drive Engagement Ease of access / ease of use Supports “work on the go” Dynamic and fresh content Can find information easily Multiple ways to get to content Collaboration Social Interaction And Communication Connect disconnected workers Flexible and supports business process 31
- 32. A single Pane of Glass 32
- 37. Responsive Design – What is that? Responsive design is an approach to web page creation that makes use of flexible layouts, flexible images and cascading style sheet media queries. The goal of responsive design is to build web pages that detect the visitor's screen size and orientation and change the layout accordingly. 37
- 38. Plays Nice on your Desktop! 3 8
- 39. Tablet friendly!
- 40. Make it MOBILE
- 41. Content Make content relevant 1 Make content easy to access 2 Make content easy to rapidly create 3 Make content easy to find 4 Make content dynamic 5 41
- 43. Collaboration • "Collaboration is not a new concept," Doug Fink, Director, Collaboration Practice at Insight, which sponsored the report, wrote in its preface. • "People have worked together to achieve goals since the dawn of time. But collaboration technology is much more recent. • We've evolved from smoke signals to wired phone calls and sticky notes to video conferencing with colleagues half a world away. A lot has changed." 43
- 44. Collaboration in SharePoint • Skype and Skype integration –Conference calling –Instant messaging –On the fly meeting setup • Document collaboration and co-authoring • Document sharing (One Drive) • Teams 44
- 46. Microsoft Teams 46 Microsoft Teams is an entirely new experience that brings together people, conversations and content—along with the tools that teams need—so they can easily collaborate to achieve more.
- 48. Delve! 48
- 49. Sway 49
- 50. Flow 50
- 51. Power Apps 51
- 52. So Much More! 52
- 53. Click to edit Title Summary
- 54. Did I Answer These Questions? • What IS Employee Engagement? • Why Should You Care? • Can We Do Is In SharePoint? • How DO we do it in SharePoint?
- 55. Got Questions?
- 56. Call to Action • Lunch and Learn • Product Demo • Discovery Session • Strategy Session • Design Session • Migration Session • Architectural Design Session