by William Ury

2. • HTTPS://WWW.YOUTUBE.COM/WATCH?V=S
AXFAVO1OQO
•
•
• THE POWER OF A POSITIVE
NO: HOW TO SAY NO & STILL GET TO
YES
• GETTING TO YES:
NEGOTIATION AGREEMENT WITHOUT
GIVING IN

3. How often do we
listen instead of
talking???

4. How often
we take
listening for
granted??

5. What is the
missing key for
our relationships
and
communities??

6. Its not easy…But it is
NECESSARY to
LISTEN!!!

7.  Less than 2 percent of people have had any formal
education on how to listen.
 Images go into your long term memory, whereas words
live in your short term memory
 For example, did you know that we derive 55 % of a
message's meaning from the speaker's facial expressions,
38 % from how he says the message and 7% from the
actual words spoken?

8.  Less than 2 percent of people have had any formal
education on how to listen
 Images go into your long term memory, whereas words
live in your short term memory
 Did you know that we derive 55 % of a message's meaning
from the speaker's facial expressions, 38 % from how he
says the message and 7% from the actual words spoken?

9. Listening is a golden key
that costs nothing but it
brings huge benefits

10. Broken relations, families, senseless wars,
conflicts, corporate issues could be prevented
even before they start
Extremely essential tool in Negotiations &
human relationships

11. Understan
d other
side
Connect Get “YES”
Reasons to Listen

12. 1. Listening helps us
understand the other side!!
You can’t change
someone’s mind if
you don’t know
where their mind is!!!

13. 2.Listening helps us
connect.
Listening builds
trust and shows
you care

14. 3. Listening help us get to
“yes”
Listening lowers
people’s defense
and opens them up to
compromise.

15. How
do we
listen
??

16. 1.we need to listen
to ourselves first
and empty our
minds of noise
and distraction.

17. 2.Our interactions
would be much
better off if we
genuinely listened,
meaning we listen for
what’s being said as
well as
what’s not being said
to

18. 3. Genuine listening spotlights the other
person
Put into their shoes, tune to their wavelength
Listen from their frame of reference

19. 4. Genuine listening is
listening the other
person’s underlying
emotions, feelings
and needs

20. Listening could be
learned and
practiced everyday!!

22. The age of Communication has to be
changed to the age of Listening!!

23. Leaders should listen to avert numerous
problems!!
Listening is Chain Reaction & Contagious
Inviting you to START!!

25. Prepared by Sowmya, PGP30108, IIM Lucknow, as part of MBA
course Personal Branding (www.MBASkills.IN) taught by
Prof Sameer Mathur