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Milking the MOST Value From
Your Content Marketing Strategy




         presentation exclusively for FredNMT by:
         Mayra Ruiz-McPherson, Principal @ Ruiz McPherson Communications
         Thursday, February 23, 2012 @ Frederick Chamber’s New Media Conference
marketing professionals
           surveyed confirm
           content marketing
           is the most-used tactic
           in their brand-enhancing
           tool box




( HiveFire's B2B Marketing Trends Survey Report ... October 2011 )
Today,
content is
still
king
...and more!


  { but why? }
videos &            email marketing
                mobile                                                          podcasts
                                                                 microsites &
         blogging        social engagement     articles         landing pages
                                                                                     curation                     case studies

ebooks                                   PR               presentations
                                                                                           white
                                                                                           papers

                                    webinars
                                                                                                           infographics




                                               Content impacts everything
“Sticks and stones
will break your bones,
    but content can
affect your stock price.”
           ( Content Is The New Currency ... Shawn Parr ... Oct 20, 2011 )
P U B L I SHED FOR “FINDABILIT Y ”


CUR ATED
                                                S HARED & RECOM M EN DED
                    ORIGINATED
AWARENESS
      prospect may or may not be familiar with a product, service or organization ...
        a tweet or status update on social network catches may catch their eye ...
  a radio, tv or other programming makes prospect aware of product “X” or service “Y”




           RESEARCH
interested prospect now begins to search and read about an o ering or an organization
    via blogs, photo galleries, videos, news releases, Facebook or Google+ pages, etc.
            to compare and di erentiate between similar solutions or services




           CONSIDER
                 prospect signs up to receive news or information
                  from a brand ... begins to narrow down choices
                 to a select few ... online reviews and case studies
                 help to narrow the decision down to one choice




                            BUY
                          prospect makes a purchase
                        and is immediately introduced to
                        post-purchase, customer-centric
                             content and messaging
“Our Goal: To Empower You Through

SO WHY DO IT?                                                                   Education!...and if you live in our area, hopefully
                                                                                earn your business. This site contains a wealth of
                                                                                articles, facts, and videos about inground swimming
                                                                                pools (speci cally berglass). If you're just getting
                                                                                started, be sure to check out our World Famous Blog
                                                                                as well as our Inground Pool Boot Camp. ”




Welcome to the Most Educational
Swimming Pool Blog in the Country!
Fiberglass Pool Prices: How Much is My Pool Really Going to Cost?
Top 5 Fiberglass Pool Problems and Solutions
How Much do Above Ground and Inground Swimming Pools Cost?
Fiberglass Pools vs Vinyl Liner Pools vs Concrete Pools: An Honest Comparison
Small Inground Fiberglass Pool Design Awards for 2010
Pool Patio Materials: Stamped Concrete vs Pavers
Fiberglass vs Vinyl Liner Pools: Which is Better?
Viking Fiberglass Pools vs. Trilogy Pools Reviews / Ratings: Which is Better?
Fiberglass Swimming Pools vs Concrete Swimming Pools: Which is better?
Swimming Pool Plumbing: Rigid PVC vs. Flexible PVC, Which is Better?
Sure you do.
     Look around, people!
Content is everywhere!!!
I know exactly where to nd it ...
  but the question is ... do you?
FINDING CONTENT
 Blog posts
 News releases
 Case studies
 Interviews
 Surveys
 Customer service
 Marketing
 Product development
 Management
 Industry publications
 Employees
 Community
 Industry trends
 Social media
 Competitors
 Product & online reviews
 Analytics
Domino Effect Example ...                                                         INTEGRATION                          AUDIENCE
                                                                                                                       What do they want to
                                                                                  What opportunities
                                                                                  exist for integration?               know vs. what you
METRICS                                                                           Social? PR?                          want to tell them ... and
Who will review analytics and                                                     Advertisements?                      what will be the
metrics to determine which                                                        Video?                               “content compromise?”
content yielded the most
interest, views or tra c?                                                                          CONTENT
                                                         LINKAGES                                  Original, curated or
                                                         What content will link                    both? Quantity and                 GOAL
                                                         to which areas of your                    what content will link             Send out enewsletter
                                        AUTHORS          site? Blog? Branded                       to where?
      re                                Who writes       outposts?
         view
             s,                         what?
                edi
                    ts
                         &
                             te
                                stin
                                    g




         OVERAGES
         What content overages
         exist and how will the
         extra material that doesn’t
         “ t” in this edition be
         utilized, salvaged or
         repurposed?
                                                     READINESS
                                                     Is your news area, blog, Facebook
                                                     page etc. ready for the increase in
                                                     tra c? What other content must
                                                     be added or updated prior to
                                                     email newsletter being sent out?
                                                                                                     ... eNewsletter Content
Publishing approach & sharing direction
of content depends on which “bucket”
        content best belongs in ...




   LEAD                      BRAND                        THOUGHT
GENERATION                 AWARENESS   SEO               LEADERSHIP




              CUSTOMER                       CUSTOMER
             ACQUISITION                     RETENTION
content
inspiration
*the* tool of
choice for
administering all
facets of content
June 21, 2011
655 Likes

February 22, 2012
832 Likes
HISTORIC MCFARLAND HOUSE - BLOG & NEWS PAGE VIEWS 2011                                                                               A2

page views from blog posts
10/19/2011   From keepsake to another bride's closet: Is the idea of “the dress” as a keepsake disappearing?                           106
 10/4/2011   Wedding Trends: Twitter proposals and online cash for honeymoons: The wedding industry’s tailor-made for 2.0              75
11/18/2011   Flower Girl or Ring Bearer Time? 7 Helpful Tips for Including Children at Weddings                                        60
 12/8/2011   Join Us Sunday, December 18 for our Second Annual Open House!                                                             36
10/1/2011    Save these dates! Upcoming events at Historic McFarland House                                                              34
 11/3/2011   Need inspiration for your vintage, rustic or DIY-inspired wedding? Try these 7 creative wedding blogs!                    32
10/24/2011   Our entrance's brick steps are being repaired and restored by local brick mason Bill Unger of Shepherdstown               30
10/14/2011   Mountain State Apple Harvest Festival: Queen Pomona's Reception and so much more!                                         28
11/12/2011   The Women's Network & Dr. Michael McCarty Host "Heart Coherence" Self Empowerment Session for Professional Development    25
 9/20/2011   Welcome to our newly launched blog (and web site)!                                                                        20
 11/5/2011   Recent Landscaping Upgrades to Our Backyard Event Area                                                                    20
11/28/2011   Tea for the Holidays: An Afternoon of Tea, Friends & Entertainment Hosted by Historic McFarland House                     19
11/24/2011   From our family to yours, we wish you and yours all a loving, wonderful and happy Thanksgiving!                            14
10/27/2011   Come see us at this year's Martinsburg Expo 2011!                                                                         12
12/12/2011   It never hurts to have superior, expert seamstress skills around here!                                                      8


page views from news releases
 10/1/2011 Coutoure Wedding Event of the Year                                                                                          68
11/15/2011 Upscale Event House for Weddings, Social Gatherings and Business Affairs Launches Mobile Web Site                           63
12/15/2011 Historic McFarland House Hires New Catering Manager with Abundant Wedding Venue & Private Event Experience                  57



Recommendations
--> Blogging calendar w/Specific topics to be developed
--> at least 1 new news item/release per month (ideally 2 but minimum 1)
--> content must contain healthy, realistic dosage of keywords
OLDETOWNEPETRESORT.COM - PR & MEDIA 2011                                                                                                      A2
                                                                  (08/08/11) Upscale Pet Resort      (08/17/11) Last
                                                                  Opens Second Location in           One In Is Still a
                                                                  Loudoun County, Virginia           Lucky Dog!

                         (06/24/11) Northern Virginia Pet                                                   (10/26/11) Northern Virginia-based Olde
                         Resort Launches New Blog to Highlight            (07/26/11) Don't                  Towne Pet Resort Senior Management
                         Its Expansion and Grand Opening                  Turn Your Dog Into                Receive Elite Training at Renowned Ritz
                         Progress in Loudoun County                       a Couch Potato                    Carlton Leadership Center

                  (06/21/11) Upscale Pet Resort Currently Under
                  Construction in Loudoun County, Virginia
                                                                                                                             (11/07/11) The Personal Side of
                                                                                                                             a Pet Resort’s Grand Opening




                                              (08/05/11) Preparing         (09/19/11) Olde
                                              Your Pet for the Boarding    Towne Pet Resort:
                                              Experience                                                        (09/25/11) A Labor of Love:
pr summary 2011
                                                                           The Ultimate In Pet
                                                                           Care Luxury                          Olde Towne Pet Resort

6   otpr news releases via prnewswire
1   advertorial article on i am modern magazine
                                                                                       (09/21/11) Dog owners
1   local article via leesburg today                                                   spend as much as $274K                 (10/09/11) Pet Boarding for
1   reference/mention in novadog magazine (print)                                      for lifespan of a pure                 the Holidays
                                                                                       breed, study says
2   otpr-sponsored blog posts on novadog blog
SHARING THE CONTENT LOVE
sharing on twitter example A
For  press releeest s,
               ae
don’t justitlewand short
            t                                                                                                      An occassi
 release t ake the                                                                                                up” tweet onal “double
 URL ... m eresting ...                                                                                          blog AND y plugs your
  tweet int estion or                                                                                            release ite our news
  pose a qu ey statistic                                                                                                    m ...
   share a k




TWEET EXAMPLES HIGHLIGHTING “DOUBLING UP”
34% #smallbiz dread Twitter. Get full scoop here http://bit.ly/yxVQyO + here's why these ndings should concern u http://bit.ly/yxVQyO
Just rolled out new version 2.3 features! Media release http://bit.ly/yxVQyO + what these upgrades mean to users here http://bit.ly/yxVQyO
Welcoming new Marketing Mgr today! Announcement here http://bit.ly/yxVQyO + how they will work w/our community here http://bit.ly/yxVQyO
sharing on twitter example B


create a aphic
micro−infogr ly stat or
 using a time nd make
 news brief agular
  it into a relumn”
  Twitter “co
MAYRA RUIZ-MCPHERSON
                            Digital Marketing Strategist




Our team is led by this long-time digital marketing addict.
Her mission in life is to seek out opportunities to maximize the digital marketing potential of those who retain her.
Ours is to support her and her clients in those very same efforts.


WEB TECHNOLOGIES & CAPABILITIES                 WEB DESIGN & CREATIVE SERVICES                MARKETING, PR, SOCIAL MEDIA
Web Programming & Site Maintenance              Custom Interface Design, Usability            Digital Marketing Strategy & Consultation
Database Development, Consulting                WordPress Blogs & Customization               PR 2.0, Press Releases, Publicity Outreach
Social Media Integration & Technology           HTML, CSS templates, Usability, Wireframes    Social Media Engagement & Influence
Custom Application Development                  Designs for Digital Downloads, PDFs, eBooks   Mobile Marketing Strategy & Execution
Content Management Systems                      Email Newsletter & Advertising Design         Content Development & Strategy
Web Development Strategy & Consulting           Branding, Identity & Presentation Design      Blogging, Ghost blogging + Blogger Relations
Mobile Apps for iPhone, BlackBerry, More        Video Editing, DVDs, Multimedia               Email Marketing, Campaign Development
Shopping Carts & Electronic Commerce            Creative Direction and Consulting             Advertising & Media Placement
Cloud Computing & Hosting                       Custom Illustration & Artwork                 Search Engine Optimization


  RUIZ MCPHERSON COMMUNICATIONS, LLC | 13800 COPPERMINE ROAD, SUITE 350 | HERNDON, VA 20171 | @ruizmcpherson                |   @mayraruiz
                  www.ruizmcpherson.com | facebook.com/RuizMcPherson | 703.798.2619 | mayra@ruizmcpherson.com

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Milking the MOST Value From Your Content Marketing Strategy

  • 1. Milking the MOST Value From Your Content Marketing Strategy presentation exclusively for FredNMT by: Mayra Ruiz-McPherson, Principal @ Ruiz McPherson Communications Thursday, February 23, 2012 @ Frederick Chamber’s New Media Conference
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  • 4. marketing professionals surveyed confirm content marketing is the most-used tactic in their brand-enhancing tool box ( HiveFire's B2B Marketing Trends Survey Report ... October 2011 )
  • 6. videos & email marketing mobile podcasts microsites & blogging social engagement articles landing pages curation case studies ebooks PR presentations white papers webinars infographics Content impacts everything
  • 7. “Sticks and stones will break your bones, but content can affect your stock price.” ( Content Is The New Currency ... Shawn Parr ... Oct 20, 2011 )
  • 8. P U B L I SHED FOR “FINDABILIT Y ” CUR ATED S HARED & RECOM M EN DED ORIGINATED
  • 9. AWARENESS prospect may or may not be familiar with a product, service or organization ... a tweet or status update on social network catches may catch their eye ... a radio, tv or other programming makes prospect aware of product “X” or service “Y” RESEARCH interested prospect now begins to search and read about an o ering or an organization via blogs, photo galleries, videos, news releases, Facebook or Google+ pages, etc. to compare and di erentiate between similar solutions or services CONSIDER prospect signs up to receive news or information from a brand ... begins to narrow down choices to a select few ... online reviews and case studies help to narrow the decision down to one choice BUY prospect makes a purchase and is immediately introduced to post-purchase, customer-centric content and messaging
  • 10. “Our Goal: To Empower You Through SO WHY DO IT? Education!...and if you live in our area, hopefully earn your business. This site contains a wealth of articles, facts, and videos about inground swimming pools (speci cally berglass). If you're just getting started, be sure to check out our World Famous Blog as well as our Inground Pool Boot Camp. ” Welcome to the Most Educational Swimming Pool Blog in the Country! Fiberglass Pool Prices: How Much is My Pool Really Going to Cost? Top 5 Fiberglass Pool Problems and Solutions How Much do Above Ground and Inground Swimming Pools Cost? Fiberglass Pools vs Vinyl Liner Pools vs Concrete Pools: An Honest Comparison Small Inground Fiberglass Pool Design Awards for 2010 Pool Patio Materials: Stamped Concrete vs Pavers Fiberglass vs Vinyl Liner Pools: Which is Better? Viking Fiberglass Pools vs. Trilogy Pools Reviews / Ratings: Which is Better? Fiberglass Swimming Pools vs Concrete Swimming Pools: Which is better? Swimming Pool Plumbing: Rigid PVC vs. Flexible PVC, Which is Better?
  • 11. Sure you do. Look around, people! Content is everywhere!!! I know exactly where to nd it ... but the question is ... do you?
  • 12. FINDING CONTENT Blog posts News releases Case studies Interviews Surveys Customer service Marketing Product development Management Industry publications Employees Community Industry trends Social media Competitors Product & online reviews Analytics
  • 13. Domino Effect Example ... INTEGRATION AUDIENCE What do they want to What opportunities exist for integration? know vs. what you METRICS Social? PR? want to tell them ... and Who will review analytics and Advertisements? what will be the metrics to determine which Video? “content compromise?” content yielded the most interest, views or tra c? CONTENT LINKAGES Original, curated or What content will link both? Quantity and GOAL to which areas of your what content will link Send out enewsletter AUTHORS site? Blog? Branded to where? re Who writes outposts? view s, what? edi ts & te stin g OVERAGES What content overages exist and how will the extra material that doesn’t “ t” in this edition be utilized, salvaged or repurposed? READINESS Is your news area, blog, Facebook page etc. ready for the increase in tra c? What other content must be added or updated prior to email newsletter being sent out? ... eNewsletter Content
  • 14. Publishing approach & sharing direction of content depends on which “bucket” content best belongs in ... LEAD BRAND THOUGHT GENERATION AWARENESS SEO LEADERSHIP CUSTOMER CUSTOMER ACQUISITION RETENTION
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  • 22. June 21, 2011 655 Likes February 22, 2012 832 Likes
  • 23. HISTORIC MCFARLAND HOUSE - BLOG & NEWS PAGE VIEWS 2011 A2 page views from blog posts 10/19/2011 From keepsake to another bride's closet: Is the idea of “the dress” as a keepsake disappearing? 106 10/4/2011 Wedding Trends: Twitter proposals and online cash for honeymoons: The wedding industry’s tailor-made for 2.0 75 11/18/2011 Flower Girl or Ring Bearer Time? 7 Helpful Tips for Including Children at Weddings 60 12/8/2011 Join Us Sunday, December 18 for our Second Annual Open House! 36 10/1/2011 Save these dates! Upcoming events at Historic McFarland House 34 11/3/2011 Need inspiration for your vintage, rustic or DIY-inspired wedding? Try these 7 creative wedding blogs! 32 10/24/2011 Our entrance's brick steps are being repaired and restored by local brick mason Bill Unger of Shepherdstown 30 10/14/2011 Mountain State Apple Harvest Festival: Queen Pomona's Reception and so much more! 28 11/12/2011 The Women's Network & Dr. Michael McCarty Host "Heart Coherence" Self Empowerment Session for Professional Development 25 9/20/2011 Welcome to our newly launched blog (and web site)! 20 11/5/2011 Recent Landscaping Upgrades to Our Backyard Event Area 20 11/28/2011 Tea for the Holidays: An Afternoon of Tea, Friends & Entertainment Hosted by Historic McFarland House 19 11/24/2011 From our family to yours, we wish you and yours all a loving, wonderful and happy Thanksgiving! 14 10/27/2011 Come see us at this year's Martinsburg Expo 2011! 12 12/12/2011 It never hurts to have superior, expert seamstress skills around here! 8 page views from news releases 10/1/2011 Coutoure Wedding Event of the Year 68 11/15/2011 Upscale Event House for Weddings, Social Gatherings and Business Affairs Launches Mobile Web Site 63 12/15/2011 Historic McFarland House Hires New Catering Manager with Abundant Wedding Venue & Private Event Experience 57 Recommendations --> Blogging calendar w/Specific topics to be developed --> at least 1 new news item/release per month (ideally 2 but minimum 1) --> content must contain healthy, realistic dosage of keywords
  • 24. OLDETOWNEPETRESORT.COM - PR & MEDIA 2011 A2 (08/08/11) Upscale Pet Resort (08/17/11) Last Opens Second Location in One In Is Still a Loudoun County, Virginia Lucky Dog! (06/24/11) Northern Virginia Pet (10/26/11) Northern Virginia-based Olde Resort Launches New Blog to Highlight (07/26/11) Don't Towne Pet Resort Senior Management Its Expansion and Grand Opening Turn Your Dog Into Receive Elite Training at Renowned Ritz Progress in Loudoun County a Couch Potato Carlton Leadership Center (06/21/11) Upscale Pet Resort Currently Under Construction in Loudoun County, Virginia (11/07/11) The Personal Side of a Pet Resort’s Grand Opening (08/05/11) Preparing (09/19/11) Olde Your Pet for the Boarding Towne Pet Resort: Experience (09/25/11) A Labor of Love: pr summary 2011 The Ultimate In Pet Care Luxury Olde Towne Pet Resort 6 otpr news releases via prnewswire 1 advertorial article on i am modern magazine (09/21/11) Dog owners 1 local article via leesburg today spend as much as $274K (10/09/11) Pet Boarding for 1 reference/mention in novadog magazine (print) for lifespan of a pure the Holidays breed, study says 2 otpr-sponsored blog posts on novadog blog
  • 26. sharing on twitter example A For press releeest s, ae don’t justitlewand short t An occassi release t ake the up” tweet onal “double URL ... m eresting ... blog AND y plugs your tweet int estion or release ite our news pose a qu ey statistic m ... share a k TWEET EXAMPLES HIGHLIGHTING “DOUBLING UP” 34% #smallbiz dread Twitter. Get full scoop here http://bit.ly/yxVQyO + here's why these ndings should concern u http://bit.ly/yxVQyO Just rolled out new version 2.3 features! Media release http://bit.ly/yxVQyO + what these upgrades mean to users here http://bit.ly/yxVQyO Welcoming new Marketing Mgr today! Announcement here http://bit.ly/yxVQyO + how they will work w/our community here http://bit.ly/yxVQyO
  • 27. sharing on twitter example B create a aphic micro−infogr ly stat or using a time nd make news brief agular it into a relumn” Twitter “co
  • 28. MAYRA RUIZ-MCPHERSON Digital Marketing Strategist Our team is led by this long-time digital marketing addict. Her mission in life is to seek out opportunities to maximize the digital marketing potential of those who retain her. Ours is to support her and her clients in those very same efforts. WEB TECHNOLOGIES & CAPABILITIES WEB DESIGN & CREATIVE SERVICES MARKETING, PR, SOCIAL MEDIA Web Programming & Site Maintenance Custom Interface Design, Usability Digital Marketing Strategy & Consultation Database Development, Consulting WordPress Blogs & Customization PR 2.0, Press Releases, Publicity Outreach Social Media Integration & Technology HTML, CSS templates, Usability, Wireframes Social Media Engagement & Influence Custom Application Development Designs for Digital Downloads, PDFs, eBooks Mobile Marketing Strategy & Execution Content Management Systems Email Newsletter & Advertising Design Content Development & Strategy Web Development Strategy & Consulting Branding, Identity & Presentation Design Blogging, Ghost blogging + Blogger Relations Mobile Apps for iPhone, BlackBerry, More Video Editing, DVDs, Multimedia Email Marketing, Campaign Development Shopping Carts & Electronic Commerce Creative Direction and Consulting Advertising & Media Placement Cloud Computing & Hosting Custom Illustration & Artwork Search Engine Optimization RUIZ MCPHERSON COMMUNICATIONS, LLC | 13800 COPPERMINE ROAD, SUITE 350 | HERNDON, VA 20171 | @ruizmcpherson | @mayraruiz www.ruizmcpherson.com | facebook.com/RuizMcPherson | 703.798.2619 | mayra@ruizmcpherson.com