JOHARI WINDOW IN COMMUNICATION PROCESS

1. THE CONCEPT OF JOHARI
WINDOW
Maximillian B Tungaraza
Student MSc MW, BScN, DHPEd
maximiliantun773@gmail.com
From Dodoma Tanzania

2. Contents
 Introduction
 The quadrants of Johari window
 Importance of applying Johari
Window in feedback giving and
receiving
 Uses of Johari Window
 The Lessons From Johari Window
 The role of the shift supervisor

3. Introduction
 Johari Window model was devised by
American psychologists Joseph Luft and Harry
Ingham in 1955.
 It is a model that explores the process of
giving and receiving feedback.
 It is a simple and useful tool based on the
original work of Joseph Luft and Harry Ingram.
 It can be looked at as a communication
window through which you give and receive
information about yourself and others.

4. Quadrants of The Johari Window
#1
The Johari Window is
shown as a four-
quadrant grid – see on
the figure →

5. Quadrants of The Johari
Window #2
 Open Space: Known to you – Known to
others: This quadrant represents the things
that you know about yourself, and the things
that others know about you. This includes your
behaviors, communication style, knowledge,
skills, attitudes, interests, etc.
 Blind Spot: Unknown to yourself –
Known to others: This quadrant represents
things about you that you aren’t aware of,
but that are known by others. This could
include how you come across to others, our
habits and mannerisms and the impact we

6. Quadrants of The Johari
Window #3
 Hidden Area: Known to yourself – Unknown
to others: This quadrant represents things that
you know about yourself, but that others don’t
know. This could include your views and
opinions, beliefs and other information you are
not prepared to share.
 Unknown Area: Unknown to yourself –
Unknown to others: This last quadrant
represents things that are unknown by you, and
are unknown by others. For example, our
hidden talents/potential, how we might react to
a certain situation we have never faced.

7. The Role of The Shift
Supervisor
 To oversee group activity and establish an
environment where persons can be
comfortable enough to share their opinions
without fear of embarrassment or personal
targeting.
 To facilitate open but sensitive discussion.
Engage in openness and heightened
constructive communication.
 Management Skills are essential in the
direction of staff.

8. Application of Johari Window
Model in Feedback #1
 Through the process of feedback and
communication, we can enlarge the Open Area
 Generally, the more constructive feedback we give
and receive the more productive our relationships
become as we allow people to really know us and
we start to understand and value them.
 The process of enlarging the Open Area quadrant is
called ‘self-disclosure,’ and it’s a give-and-take
process that takes place between yourself and the
people that you are interacting with.

9. Application of Johari Window
Model in Feedback #2
 By sharing information, your Open Area
expands vertically, and your Hidden Area
gets smaller. This process is called ‘Self-
Disclosure.’
 As we receive feedback, the Open Area
expands horizontally, and your Blind Area
gets smaller.
 Done well, the process of give and take,
sharing, and open communication builds
trust within the group.

10. Conclusion
 The Johari Window Model enables the
supervisor to make self-reflection as there
issues known to self, not known to others;
there issues known to others about you, but
not known to self.
 Likewise, there are issues not known to self
and to others as well.
 Understanding the concept of Johari
window, will improve the way to open up to
others and communicate effectively with
the people you supervise as a supervisor.

11. Reference
Mulder, P. (2017). Johari Window Model.
Retrieved from ToolsHero:
https://www.toolshero.com/communication

12. More Readings
1. Luft, J., & Ingham, H. (1961). The johari window.
Human Relations Training News, 5(1), 6-7.
2. Luft, J., & Ingham, H. (1961). The Johari Window: a
graphic model of awareness in interpersonal
relations. Human relations training news, 5(9), 6-7.
3. Smith, R. E., Carraher, E., & DeLisle, P. Johari Window
Model. Leading Collaborative Architectural
Practice, 221-224.
4. Verklan, M. T. (2007). Johari Window: a model for
communicating to each other. The Journal of
perinatal & neonatal nursing, 21(2), 173-174.