Design projects with customers are usually adventures with many unforeseen events. Undeniably, this aspect of unpredictability intrigues designers and adds to the attractiveness of customer projects. Engaging in foreign countries and cultures increases even more the chance of surprises.
This presentation tells the story of 4 Designers from Germany, working at the SAP Design & Co-Innovation Center, who accepted the challenge to engage in a UX research and design project at a bank in Moscow.
Presented at the UXCamp Europe 2014 in Berlin (http://www.uxcampeurope.org)