Technical Vision for Unified Collaboration and Messaging at Vanderbilt University

1. Discover, Teach, Care & Learn Unified Collaboration and the Next Generation Network Matthew Jett Hall Summer 2009

2. What is Unified Collaboration Today: people come to the work Tomorrow: the work comes to the people Anything, Anywhere, Anytime on Any Device 2

5. Presence aware

6. Each mode integrates

7. Intensity of use demands integration

9. Cyberinfrastructure : What? Distributed knowledge communities that collaborate and communicate across disciplines, distances and culture matt.hall@vanderbilt.edu 5

10. Collaboration and Messaging Electronic tools that support individual and group real time and asynchronous Communication Collaboration Digital capture Digital distribution Anything Anywhere Anytime Any Device 6

11. VU Communities Collaborate … matt.hall@vanderbilt.edu 7

12. Across Disciplines, Distance, Time, & Institutions matt.hall@vanderbilt.edu 8

13. Vanderbilt University 2009 22,192 employees 32,820 Telephones Many academic, professional, medical disciplines 333 acres, 18.2 million sq. ft. 238 buildings on Campus 100 Oaks VMG Clinics Various diagnostics, lab work, and imaging Geographic dispersion matt.hall@vanderbilt.edu 9

14. What is Network Computing The foundation of Cyberinfrastructure matt.hall@vanderbilt.edu 10

15. The Next Generation Network Advanced Technologies Streaming, real time video and audio Unified collaboration, voice, data, sharing, presence Fast access to large data stores Converged data and voice Zero downtime tolerance Enables business agility Software as a Service (aka in the Cloud) Disaster Recovery and Business Continuity Security and Compliance Industry and Market Standards Compliance matt.hall@vanderbilt.edu 11

16. Real Time Protocols matt.hall@vanderbilt.edu 12

17. Short list benefits Accelerate processes and improve response Extemporaneous, real time collaboration Enhanced collaboration among physically dispersed work forces Improved collaboration through presence and status awareness Increased availability and responsiveness Ease of passing messages to colleagues (voice, cell, fax, text, or email) Anything, Anywhere, Anytime on Any Device 13

18. Collaboration requires Anything Anywhere Anytime Any Device 14 Access to others for Decisions Data Analysis Co-creation Calendaring Document Sharing Media Access

19. Presence and Awareness Presence helps you determine, in advance, how another colleague can most easily and expeditiously be contacted. Availability helps you indicate how a colleague can contact you, including what sorts of incoming contacts you prefer. Anything, Anywhere, Anytime on Any Device 15

20. Today’s Silo’d World Fragmented in-boxes Delayed collaboration Different systems Multiple log-ins Silos of collaboration Limited spontaneity Single mode Unknown availability Unknown Presence Anything Anywhere Anytime Any Device 16

21. Tomorrow’s Integrated World One in-box Real-time collaboration Single log-in Integrated collaboration Extemporaneous Spontaneity Multi-modal Anything Anywhere Anytime Any Device 17

23. Voice Calls

24. Voice messages

25. Fax messages

26. Calendar

27. Instant Messages

28. Presence Control

29. App sharing

31. Pressures Anything Anywhere Anytime Any Device 20 Anything Anywhere Anytime Any media Any Device IT is Free! Reliability Availability Serviceability Security

32. The Generations Defined Traditionalists (62-83) “the Silent Generation, veterans” Born: between about 1925 and 1946 Cultural influences: Great Depression, World War II, Korean War, postwar boom era, GI Bill Workplace values: loyalty, recognition, hierarchy, resistance to change Baby Boomers (44-61) “ Sandwich Generation (many take care of children and aging parents)” Born: between about 1946 and 1964 Cultural influences: popularization of television, assassination of President John F. Kennedy, Beatles, first moon walk, Vietnam War, antiwar protests, sexual revolution Workplace values: dedication, face time, team spirit Generation X (27 - 43)aka: “Slacker Generation, the Me Generation” Born: between about 1964 and 1982 Cultural influences:fall of the Soviet Union, women's-liberation movement, MTV, grunge, rise of home video games and personal computers, birth of the Internet, dot-com boom and bust Workplace values: work-life balance, autonomy, flexibility, informality Generation Y (18-26)aka: “Millennials” Born: between about 1982 and the late 1990s Cultural influences: Internet era, September 11 terrorist attacks, cellphones, Columbine High School massacre, Facebook Workplace values: feedback, recognition, fulfillment, advanced technology, fun Anything Anywhere Anytime Any Device 21

33. VU: Intensity of Use by Cohort Anything, Anywhere, Anytime on Any Device 22

34. Communication at VU 2009 One voice network Three primary cellular providers Minor RF presence Two major data networks Many electronic messaging systems Mail System: VU Mail System: VUMC Mail System: Owen, Engineering, Other Mobile Messaging & Blackberry Server(s) Fax Machines Anything Anywhere Anytime Any Device 23

35. Silos cover the Landscape: 2009 Duplicate, Disintegrated Capabilities Voice Data Departmental Computing Unnecessary expense Variation: provisioning, maintenance, quality, availability, & support Communication Silos Modes and presence disconnected from one another Phone tag, overflowing inboxes and voice mail accounts Communications Fatigue Multiple passwords Multiple mailboxes: e-mails, voice mails, IM, and faxes Multiple providers of web, conference, whiteboard, and sharing Minimal extemporaneous collaboration Anything Anywhere Anytime Any Device 24

36. Costs of Doing Nothing Consumers drive enterprise strategy entrench on brand preferences  deepen silos Use private communications for official business Risk of disclosure / Loss of custody Communication channels unaware of each other Undocumented, unknown communications Multiple networks and systems Duplicate expense Increase support complexity Increase provisioning and de-provisioning overhead Employ varied levels of skill, ability, and investment Multiple directories create partial or stagnant information Anything, Anywhere, Anytime on Any Device 25

37. The Collaborative Desktop Roles Based Basic Intermediate Full Unified Transparent Expense matt.hall@vanderbilt.edu 26