Deloivered at the SharePoint Evolutions Conference in April 2013 - a case study style session showing how the London 2012 guys used SharePoint to deliver the greatest show on earth!

1. Olympic SharePoint
COM708
Matt Groves

2. Matt Groves
Head of Information Worker Solutions
mattg@tesl.com
www.tesl.com
www.linkedin.com/in/mattgroves
www.about.me/mattgroves

4. Setting the scene …

6. 4,700 medals were
minted by the Royal Mint,
and stored in the Tower
of London
70,000 Volunteer “Games Makers” were
needed, 240,000 applications were
received!
BBC broadcast over 5,000 hours of
footage – probably the most watched TV
event. Ever!

7. Trinity
 Founded in 1993
 Private limited company
 400+ FTE
 £45m annual services revenue
 Offices in Coventry, London &
Trinity HQ
Hitchin
 Microsoft Partner


9 Gold Competencies (inc Portals
and Collab, Digital marketing)
6 Silver Competencies
 VMware & Citrix Partner
 Strategy of growth & acquisition
Hitchin
London

8. Trinity
Media &
Communications
Professional
Services
Gold Certification








Desktop
Mobility
Systems Management
Virtualisation
Digital Marketing
Unified Communications
Identity & Security
Portals and Collaboration
Financial
Services
Local & Central
Government
Retail &
Manufacturing
Silver Certification






Mid-Market Solutions Provider
Server Platform
Application Lifecycle
Data Platform
Enterprise Resource Planning
Customer Relationship Management

9. Early days at LOCOG…

10. Olympic Challenges

11. “It was ready for a refresh. It hadn’t moved on
from the beginning of the century. It was time to
move on and the user demand has moved on.”
“Expectations of technology are higher than at
previous Olympics.”
Gerry Pennell
CIO, London Organising Committee of the
Olympic and Paralympic Games (LOCOG)
Pennell on re-development of three quarters of the IT
applications that has taken place for London2012

12. Olympic Challenges

13. Project Team
Project
Manag
er
 Team assembled from different disciplines
Project and TA roles are key
 PM
Technical
Architect
Manager
Discipline lead - X
Discipline lead - X
Discipline lead - Y
Technical
Architect
Technical
Discipline lead - X
Technical
Project Management
Architects
Architects
Discipline Leads
Discipline lead - Y
Discipline Specialists
Development
Technical
Architects
Disciplines:
Discipline lead - X
Discipline Leads
Project Management
Discipline Specialists
IWSP
Development
IWSP
DUET
BAST
Infrastructure
Discipline Leads
Discipline Specialists
DUET

14. Technology choices…

16. “The trouble is the infrastructure in the cloud is
not sufficiently mature enough to support the
kind of things we're doing in the Olympics. The
applications aren't there, they're not written for
the cloud; quite a big migration would be
required to move particularly that core
infrastructure into the cloud.”
Gerry Pennell
CIO, London Organising Committee of the
Olympic and Paralympic Games (LOCOG)
July 2012 in an interview for CIO Magazine

17. Intranet…

22. SharePoint “Apps”…

27. VESPA (Venue Equipment Strategic Planning Application)

29. •
•
•
•
•
•
•
•
Blue Badge Parking
Mobility
SLAM
Accreditation
Register of Interests
Incident Reporting
Query Tracking
Discretionary
Ticketing*1
• Rate Card….
*Not public ticketing

31. Extranet…

33. The Exchange
External Collab/DM with
Partners, Suppliers and key stakeholders
across London and UK

34. The Exchange
Custom User Management solution
Based on AD and integrated with ISA

35. SharePoint at London2012
(not by Trinity)

36. NBC – London 2012
Dan Holme (yes, that Dan Holme) was the Microsoft Technology
Consultant for the NBC Olympic operation, read more:
http://sharepointpromag.com/blog/sharepoint-intranet-nbcolympics-how-we-did-it-part-1

37. USOC PressBox
http://pressbox.teamusa.org Contained all the information about the
American Team that journalists would need

38. Excel 2013 – Medal Tracker App
Excellent sample released by Microsoft during the beta of Office 15
(not available in RTM builds)

39. Excel 2013 – Medal Tracker App
Video Source: Official Microsoft Office Video Channel
(if we have time)

40. Other Olympic Projects by
Trinity…

41. Australian Olympic Committee
•
•
•
•
Trinity were appointed to provide IT services
and equipment
Based primarily at the Athlete Village or Main
Press Centre
Team of 10 Engineers, plus SDM, Logistics
and PM
Setup all AOC venues
•
•
•
•
•
•
•
Press
Distribution
Athlete Recovery
Athlete Conditioning
Australian Commissioners Office
Over £75k in AV and IT kit spec’d, delivered
and installed in under 2 weeks
All elements of the Australian contingent were
supported 24/7 through game-time

43. Support services…

44. “At Games time it's not acceptable for a typical
corporate business service level to prevail. The
model where you ring up a help desk and
several days later you get a fix won't really
work…
We need the right support model provisioned
locally, and we need to make sure we have the
right technological expertise on tap.”
Gerry Pennell
CIO, London Organising Committee of the
Olympic and Paralympic Games (LOCOG)
July 2012 in an interview for CIO Magazine

45. Support
•
•
Support framework agreed 2009
Intranet/Extranet/Apps
•
•
•
Each “App” went through HOTS
On-site project team plus Support
•
•
•
•
•
BTS/SSRS/CRM
Full-time from mid-2009
From March 2012 on-site was 24/7 (5 people)
From January 2009 remote support was
available 24/7
Change Freeze from March 2012 *1
Total calls logged from Jan 2009 to Dec 2012
was……..
256

50. Beyond London2012…

52. Wrapping up…

53. Olympic Video
 Video
removed for publishing on
SlideShare
 Source: IOC YouTube Channel
(http://www.youtube.com/watch?v=TbsXU
JITa40)

54. “the greatest show on earth;
the most difficult logistical
operation demanded of any
country in peacetime.”
Source: BCS.org

55. “Selecting LOCOG as the recipient of this year’s
Outstanding Contribution to IT Award was easy;
the team thoroughly deserve to be recognised
for their work.”
“What is really impressive is that LOCOG not
only innovated and created the most technology
enabled Games of all time, but they have also
created a great public awareness of the role that
technology plays and brought to life its value
and importance in society today.”
David Clarke
Group CEO, BCS

57. Richard Whitehead MBE
London 2012 Paralympic 200m T42 Champion
World Record holder (Marathon, half-marathon and 200m)
@Marathonchamp

59. Thank you for attending!
#COM708
@mattgroves
about.me/mattgroves