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What is Protected search virus and steps to remove it?
Po sted o n January 16, 2014 by Mary Alleyne
The Protected Search virus also referred to as the Protectedsearch.com virus, or simply Protected
Search is another type of malware commonly known as a browser hijacker that installs software to a
computer system without the user’s consent, as well as changes existing internet browser settings,
causing infected browsers tobe redirected to protectedsearch.com, search.protectedsearch.com,
Chat Online
Search
Recent Posts
What is Pro tected search virus and steps to
remo ve it?
Ho w to remo ve snap.do redirect virus fro m
yo ur bro wser.
Ho w to Prevent Bro wser Hijack infectio n
start.protectedsearch.com, home.protectedsearch.com, or search based webpages and other third
The Definitive Guide to Identifying and Fixing
Bro wser Redirectio n Viruses
party domain names.
Internet Security 2013 Virus
This hijacker seizes operation of almost every browser like Internet Explorer, Google Chrome and
Archives
Mozilla Firefox.
January 2014
As is common with other designs of malware, this infection has been created by cyber attackers to
Octo ber 2013
destroy and compromise a fully functional Windows PC. It is commonly promoted with the help of
freeware downloading of pirated software, movies, games and much more.
Protected Search.com Redirect Virus makes its presence through phishing websites, spam emails,
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September 2013
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March 2013
malicious links, suspicious downloads and peer to peer file transfer. It is programed to attack your
February 2013
default browsers as well as infects search providers. Protected Search.com Redirect Virus bears
January 2013
ability to change homepage, DNS settings, desktop image or host file thus creating lots of undesirable
issues.
It’s work involves blocking firewall or anti-malware software, disabling task manager, taking up
resources and so on. With its redirect activities, you will encounter numerous pop-ups that will not only
cause you to be annoyed but worried about the state of affairs with your PC. Furthermore, you will find
a drastic reduction in system speed as well as have to experience unexpected shut down or restart,
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hanging and freezing of your computer. Therefore, you must immediately uninstall Protected
General
Search.com Redirect Virus and protect your PC from this hazardous threat. Below is an image of
Tips & Tricks
what your browser would look like once controlled by Protected Search.com:
Dangers caused by this virus:
Annoying pop-up alerts and advertisements
Doorway for other spywares and viruses to be installed without your permission with the help of
Trojans
Relocated or hidden files
Altered search page of your browsers such as Internet Explorer, Mozilla Firefox or Google Chrome
and redirect the user to its own page.

2. Manual removal
Considering this malware is stubborn and cannot be easily dealt with by security tools, the manual
guide would work most efficiently to fix this issue without any risk.
1. Clear all the cookies of your affected browsers.
Since this tricky hijacker virus has the ability to use cookies for tracing and tracking the internet activity
of users, it is suggested users to delete all the cookies before a complete removal.
Google Chrome:
Click on the “Tools” menu and select “Options”.
Click the “Under the Bonnet” tab, locate the “Privacy” section and click the “Clear browsing data”
button.
Select “Delete cookies and other site data” to delete all cookies from the list.
Internet Explorer:
Open Internet explorer window
Click the “Tools” button
Point to “safety” and then click “delete browsing history”
Tick the “cookies” box, then click “delete”
Mozilla Firefox:
Click on Tools, then Options, select Privacy
Click “Remove individual cookies”
In the Cookies panel, click on “Show Cookies”
To remove a single cookie click on the entry in the list and click on the “Remove Cookie button”
To remove all cookies click on the “Remove All Cookies button”
2. Remove Unfamiliar Extensions and Reset your Browsers
Internet Explorer
1. Click Tools and select Manage add-ons.
2. On the Toolbars and Extensions tab search for any unwanted add-on and remove it if located.
3. Click on Search providers, remove the ProtectedSearch.com engines from the list.
4 . Go to Tools> Internet Options> General > Replace http://protectedsearch.com/ with a desired
domain like www.google.com> Click Apply to complete the operation.

3. For Mozilla Firefox
1. Type Ctrl+Shift+A.
2. On the Extensions and Plugin search for the any unwanted add-on extensions and plugins and
remove or disable it.
3. Enter “about:config” in url bar. This will open settings page.
4. Type “Keyword.url “,“browser.search.defaultengine”,then “browser.search.selectedengine”,
“browser.newtab.url” in the search box, right-click and reset. This will make sure that the
ProtectedSearch.com won’t launch on itself.

4. 5. Go to Tools> Options> General> Replace http://protectedsearch.com/ with a preferred domain>
Click OK to complete the change.
For Google Chrome
1. Click on Wrench or 3-Bars icon next to the address bar and navigate to Tools > Extensions,
disable or uninstall unwanted extensions.
3. Show hidden files and folders.
Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and
Personalization, and then clicking Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files and folders, uncheck Hide protected operating
system files (Recommended) and then click OK.

5. 4. Remove all the malicious files manually.
%AppData%Local[random].exe
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRunOnce
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionInternet Settings “ProxyEnable” =
“1²
By following the above steps, you will be able to completely remove “Protected search” Virus from
your internet browser. If you still experience issues, contact online Virus Removal service like Jupiter
Support, who will guide you through the removal of the virus at a low cost of only $29.
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How to remove snap.do redirect virus from your browser.
Po sted o n January 8 , 2014 by Mary Alleyne
Snap.do virus (as known as search.snap.do virus) is a browser hijacker which often comes
embedded with many download applications and installer. After it enters the target computer, it
redirects the computer and also causes the computer to become unstable. It changes the
default home page to a certain page like search.snap.do which acts as a legitimate search
engine.
It also tends to redirect you to pages containing porn or advertising material which may entice
you into making a payment toward any of its products or giving away bank details. It involves a
tracking cookie that helps attackers to change search results on Google and other major search
engines. This hijacker aims to hijack web browsers such as Safari, IE, FireFox, Chrome.
Snap.do is a highly dangerous threat mainly hacks your browser to redirect your web search
results and change the homepage and browser settings. To completely uninstall it from an
infected system, manual removal is the first choice. Here are a few steps that will assist you in
manually removing the virus.
1. Clear all the cookies of your affected browsers.
Since tricky hijacker virus has the ability to use cookies for tracing and tracking the internet
activity of users, it is suggested users to delete all the cookies before a complete removal.
For Google Chrome:
Click on the “Tools” menu and select “Options”.
Click the “Under the Bonnet” tab, locate the “Privacy” section and click the “Clear browsing
data” button.
Select “Delete cookies and other site data” to delete all cookies from the list.
For Internet Explorer:
Open Internet explorer window
Click the “Tools” button
Point to “safety” and then click “delete browsing history”
Tick the “cookies” box, then click “delete”
For Mozilla Firefox:
Click on Tools, then Options, select Privacy
Click “Remove individual cookies”
In the Cookies panel, click on “Show Cookies”
To remove a single cookie click on the entry in the list and click on the “Remove Cookie
button”
To remove all cookies click on the “Remove All Cookies button”
2. Remove all add-ons and extensions
Google Chrome: Wrench Icon > Tools > Extensions
Mozilla Firefox: Tools > Add-ons (Ctrl+Shift+A)
Internet Explorer: Tools > Manage Add-ons

6. Show hidden files and folders
Open Folder Options by clicking the Start button, clicking Control Panel, clicking
Appearance and Personalization, and then clicking Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files and folders, uncheck Hide protected
operating system files (Recommended) and then click OK.
3. Remove all the malicious files manually.
%AppData%RoamingMicrosoftWindowsTemplates[random]
%AppData%Local[random]
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerAdvancedShowSuperHidden
= “0²
HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsWindowsUpdateAUNoAutoUpdate
= “1²
By following the above steps, you will be able to completely remove “snap.do redirect” Virus from
your internet browser. If you still experience issues, contact online Virus Removal service like Jupiter
Support, who will guide you through the removal of the virus at a low cost of only $29.
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How to Prevent Browser Hijack infection
Po sted o n December 26, 2013 by Mary Alleyne
Browser hijacking is a serious nuisance in today’s web surfing experience. Fortunately, avoiding a
browser hijacking is not impossible if you stay aware, and take a few simple precautions.
It is very important to practice precaution:
1. Use common sense
2. Use and update an anti-virus program regularly
3. Use antivirus ‘auto protection’
4. Keep an anti-hijack ‘toolkit’ for emergencies
5. Change your Internet Explorer security settings

7. 6. Try an alternate browser
Use Anti-virus programs regularly
Many browser hijackers are also identified and stopped by anti-virus software packages. Running
Norton Antivirus with ‘auto-protect’ enabled is a good idea as a security measure, and there are many
other equivalent antivirus programs that can help.
Use antivirus ‘auto protection’
Many AV programs come with a program that constantly scans information entering and leaving your
computer for viruses and malware. Norton’s ‘auto-protect’ is one example of this. While they can
occasionally cause trouble with installing and running software, these programs are your friends when
it comes to protecting your PC from browser hijackers and Trojan horse viruses contracted from
websites. Make sure your antivirus package has an equivalent feature up and running.
Keep an anti-hijack ‘toolkit’ for emergencies
There are several free programs available which will help you recover your system in the event of a
hijacked browser. Ad-aware and Spybot, which we covered above, are two of them. In addition,
download and store Hijackthis and CWShredder. Both of these programs can help you recover in the
case of an emergency. We will detail their use in the second part of this article. A reputable Antivirus
program like those provided by Norton, MacAfee or Panda is also essential, as many browser
hijackers are considered to be ‘Trojan horse’ viruses and can be detected and removed by antivirus
software.
Change your Internet Explorer security settings
IE contains some security features which can be used to ward off annoying malware like browser
hijackers. Open Internet Explorer, go to the ‘tools’ menu and select ‘Internet options.’
Now select the ‘security’ tab.
If you want the highest degree of protection against browser hijackers and other malicious online
code, set your Internet zone to the ‘high’ security setting. This will ensure that IE does not run activeX
instructions, the means by which most browser hijackers get access to your computer.
Note that this may also cause problems and missing content in some legitimate web pages.
To get around this, you can place trusted websites that you regularly visit into the ‘trusted sites’
Internet zone.
Site addresses that you enter here will be mostly unrestricted, allowing them to display their content
properly.
Try an alternate browser
The best way to defend against many browser hijackers is to stop using Internet Explorer altogether.

8. Since a majority of these programs are coded specifically for IE, switching browsers will render them
harmless. Consider Mozilla as one alternative.
Manual system search; HOSTS file
Empty the recycling bin.
Open the HOSTS file by launching a Notepad window and opening the
‘C:WINDOWSSYSTEM32DRIVERSETCHOSTS’ file. Note that the HOSTS file has no extension, so
it will not appear as a text file. You will need to change the ‘files of type’ dropdown box to ‘all files’ in
order to see it.
The HOSTS file provides a means for your system to resolve DNS addresses (like www.pcstats.com )
into IP addresses for transferring data across a network or the Internet.
Typing the addresses from the right hand column into your browser will result in it being directed to
the IP address to the left of that address. In this way, a browser hijacker can divert traffic
automatically from legitimate pages to those of its own choosing, since your computer will check its
own HOSTS file for data on an address you enter before it asks your Internet Service Provider’s DNS
server for information.
The only entry in a normal HOSTS file should be
’127.0.0.1 localhost’
Unless you have customized it yourself or your computer is part of a network which is managed by
someone else. Note that in some cases, other programs such as Norton’s email protection software
may insert their own entries into the hosts file. What you are looking for is a diversion of commonly
used websites or Internet Explorer search functions to a specific valid IP address.
The picture above shows a HOSTS file with a foreign entry which would redirect a browser to the IP
address ’216.177.73.182¢ if ‘www.google.com’ was requested. Eliminate any foreign entries and save
the file.
Manually Checking the registry
Now let’s check the Windows registry.Open the registry editor by going to ‘start/run’ and typing
‘regedit.’

9. From here, open the ‘edit’ menu and click ‘find.’ Now type in the URL of the web page you are
redirected to by the browser hijacker. If you find an entry, delete it and press F3 to continue searching
through the registry. Delete all matching registry entries, but first make a note of their contents,
looking for any keywords. You can do successive registry searches on these words if your problem is
not fixed.
Now empty the recycling bin again for luck and restart the computer. Check to see if your problem
has gone. If it has not, there are likely settings in the registry which you missed. Try all three manual
searches again. Using the above methods should quickly make your browser hijacking a thing of the
past.
Now that your computer is clean again, please be careful. Increasingly, the dark corners of the
Internet are a dangerous place to surf. Be sensible, follow our tips and keep your guard up. Note that
browser-hijacking programs are constantly emerging and changing, just like computer viruses, so it
pays to keep your scanning programs updated. Scanning your computer weekly for spyware and
viruses is always a great idea too.
By following the above steps, you will be able to completely remove “Browser Hijack” Virus from your
internet browser. If you still experience issues, contact online Virus Removal service like Jupiter
Support, who will guide you through the removal of the virus at a low cost of only $29.
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The Definitive Guide to Identifying and Fixing Browser
Redirection Viruses
Po sted o n December 24 , 2013 by Mary Alleyne
The following instructions will help you restore your browser’s default search page, remove all
unwanted search bars (toolbars) installed into your browser by adware programs, and get back your
PC to normal.
Search engine redirection or browser hijacking (often referred to as a Google redirection problem) can
be a very serious and annoying issue for many active Internet users these days. Such problems might
occur with any search engine, including Yahoo, AOL, Bing, etc.
How does it happen?
There are two common ways of how browser hijackers may integrate themselves with your browser
– either legally or illegally. The first method calls for a user’s participation in the installation process of
browser hijackers. Users are directly notified about installation of a special program of browser addon. It is clearly stated by the program that in case of installing such application the search engine will
be modified, the default start page will be amended and replaced with a new one (depending on the
name of browser hijacker). As a result of such installation authorized by user, a new add-on is
installed, resulting search redirections through a new window that has certain web address, instead of
the default blank page of your browser.
In many cases browser hijackers come into computers without a user’s permission. It is generally
brought into your system by malware through application of certain browser vulnerabilities available.
The installation procedure is hidden from user’s attention. Sometimes, the user is unaware of the
unauthorized installation.
Lists of recommended steps to fix browser redirection problem:
Remove all adware, browser hijackers and other unwanted programs through the Control Panel of
your computer.
Scan your system with powerful antivirus program.
Check the Local Area Network (LAN) settings of your system.
Check if DNS settings have been amended by browser hijacker.
Check browser add-ons. Remove all unknown or suspicions add-ons detected (enabled).
Checking Windows HOSTS file contents

10. Scan your computer with Kaspersky’s TDSS Killer (TDSSKiller) to get rid of malware that belongs
to Rootkit.Win32.TDSS family.
Consider using CCleaner to remove all undesirable system/temp files and browser cache.
Consider running adware-cleaning applications.
Restoring desktop shortcuts of hijacked browsers.
Reset your Router to the factory default settings.
1. Remove adware and browser hijackers through the Control Panel of your PC:
It is of primary importance to first get rid of all adware programs and browser hijackers through
Add/Remove Programs section of your Control Panel (when using Windows XP), or through Uninstall
a program section of Control Panel in Windows Vista, Windows 7 and Windows 8). For this purpose
please refer to the Start Menu. Choose Control Panel, and then go to Add/Remove Programs.
Likewise, when using Windows Vista, Windows 7 or Windows 8, select Control Panel and choose
Uninstall a Program.
Now, with Windows 8 things are a little bit different. What you should do is just direct the mouse
pointer to the right corner of the screen, and then select Search from the list, and search for “Control
Panel“.
In the respective section of Search window, type “Control Panel“, and you will see the search results
as follows:
So, after you’ve opened the sections Add/Remove or Uninstall a Program, carefully browse through
the contents of presently installed applications and get rid of particular adware or browser hijacker,
toolbar, search bar or anything else that has the name similar to that site through which your browser
redirects your search. Keep in mind that if such program is in the list of installed programs, then it
appeared there because of your direct participation in its installation process. You may actually click
“Installed programs” and even sorts these installed applications by date. When you find anything
suspicious that might cause browser redirection, select this application and click Remove. When using
Windows Vista, Windows 7 or Windows 8, choose Uninstall in the upper part of the window. Once the
program is successfully removed make sure you close the Control Panel window.

11. 2. The next step is to scan with effective malware removal tools like Malwarebytes‘ Anti-Malware,
Bullguard, Kaspersky Lab, BitDefender, Webroot, etc.
3. Check the Local Area Network (LAN) settings:
Go to “Start” Menu and again select “Control Panel“.
Choose “Network and Internet“.
Choose “Internet Options“.
Go to “Connections” tab, afterwards click “LAN settings” button.

12. Remove (uncheck) the checkbox under “Proxy server” option and click OK.
4. Check DNS settings:
Go to “Start” Menu and refer to “Control Panel“.
Choose “Network and Internet“.
Go to “Network and Sharing Center”.

13. Select “Local Area Connection”.
Choose “Properties”.
Choose “Internet Protocol Version 6 (TCP/IP V6)” and select “Properties”.
Select “Obtain DNS server address automatically” and click OK.

14. 5. Check browser add-ons:
Go to “Start” Menu and direct your mouse pointer towards “Control Panel“.
Choose “Network and Internet“.
In the section “Internet Options” choose “Manage browser add-ons“.
Get rid of any unknown or suspicious Toolbars or Search Providers.

15. 6. Check Windows HOSTS file contents:
Go to: C:WINDOWSsystem32driversetc.
Double-click “hosts” file to open it. Select the option to open it using Notepad.
The “hosts” file must look the same as in the image below. There should be just one line: 127.0.0.1
localhost in Windows XP and 127.0.0.1 localhost ::1 in Windows Vista/Seven. If there are more, then
remove them and apply changes.
Important! You may also choose the feature to reset your HOSTS file using the Tool of GridinSoft
Trojan Killer as shown at the image below:

16. 7. Scan with Kaspersky’s TDSS Killer (free application):
Wait for the scan and disinfection process to be completed. Shut down all applications and hit “Y” key
to reboot your system.
8. Use CCleaner:
CCleaner is the application that can be easily googled and thus downloaded. When running it, keep in
mind that it will clean the entire “Temp” directory of your computer, so if you have anything important
in it please first save the data you need into other locations.
9. Run adware-cleaning applications:
This option is also recommended. There are many working and effective automatic solutions that
might be helpful to you when dealing with browser redirection issues.
10. Clean shortcuts of browsers that have been hijacked:
This step applies only to certain browser hijackers which are extremely severe. However, it is strongly
recommended that you perform this important step. So, search for your browser shortcut depending
on where it is located – on Desktop, in Taskbar or in Start Menu. Now, right-click it and select
Properties:
Click Shortcut tab and get rid of any name of the site through which search redirection occurs from
the Target field and click OK to apply changes. Generally, there should be only the path to the
executable file of your browser, nothing else. See how this is represented on the example of Google

17. Chrome browser:
11. Reset Router to factory default settings:
At this point we should emphasize that resetting the router to the factory default settings is the
option to which you should adhere only if other tricks above didn’t work. So, this recommendation
should only be followed if in spite of all the above-mentioned recommendations you still have the
redirect virus on your machine. Then you should flush DNS cache:
Click “Start” and in the open space write down “run” This surely applies to Windows Vista and
Windows 7 operating systems. With Windows XP you may fine “Run…” once you click “Start” menu
option. With Windows 8 you may direct your mouse pointer towards the right section of your desktop
until the menu comes up with “Search” tab. This is where you may look for Run command.
Type “cmd” without quotation marks.
In a new window please type “ipconfig /flushdns” without quotation marks and press Enter.

18. By following the above steps, you will be able to completely remove “Browser Hijack” Virus from your
internet browser. If you still experience issues, contact online Virus Removal service like Jupiter
Support, who will guide you through the removal of the virus at a low cost of only $29.
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Internet Security 2013 Virus
Po sted o n Octo ber 28 , 2013 by Mary Alleyne
What is Internet Security 2013?
Internet Security 2013 is rightly classified as rogueware mainly because it masquerades as a
legitimate security program. As with every other rogueware, it deems your computer inoperable
because of malware that has supposedly been detected on your computer. The only way out of these
infections, is by purchasing the full version of the Internet Security software.
Internet Security’s Trojan strongly depends on social engineering tricks to deliver its payload.
How does Internet Security 2013 affect computers?
Hacked websites are endorsed by a pop-up window that has been carefully designed to resemble a
legitimate security warning. Apparently, these popup windows alert a user to download and install
Internet Security to solve the issue.
It has been also determined that users can catch the virus by downloading an infected codec file
when attempting to watch a video online or by opening an infected email attachment. Needless to
say, it is strongly recommended that one practices appropriate caution when visiting websites,
opening an email from an unfamiliar person or when opening a suspicious link the spam email
contained.
As soon as the computer is infected, the rogue antivirus starts scanning computer for possible
infections. This is repeated every time a computer reboots. Internet Security 2013 virus supposedly
finds hordes of threats that it informs you of by displaying messages similar to the following:
Threat detected!
Security alert! Your computer was found to be infected with privacy-threatening software. Private data
may get stolen and system may be severe. Recover your PC from the infection right now, perform a
security scan.
Internet Explorer is infected with Trojan-BNK.Win32.Keylogger.gen
Private data can be stolen by third parties, including credit card details and passwords.
System hacked!
Unknown program is scanning your system registry right now! Identity theft detected!
System danger!
Your system security is in danger. Privacy threats detected. Spyware, keyloggers or Trojans may be
working in the background right now. Perform an in-depth scan and removal now, click here.
Stealth intrusion!
Infection detected in the background. Your computer is now attacked by spyware and rogue software.
Eliminate the infection safely, perform a security scan and deletion now.
Severe system damage!
Your system security is in danger. Privacy threats detected. Spyware, keyloggers or Trojans may be
working in the background right now. Perform an in-depth scan and removal now, click here.
Although the Internet Security 2013 virus will attempt every possibility to get you to believe that your
computer is badly infected and the only way out is by purchasing the full version of the rogue
program, you need to avoid this at all costs. Cyber-criminals not only take advantage of a computer’s
vulnerabilities but also those of the user’s by squandering monies and retrieving their credit card
details. If you or anybody you know has unwarily purchased the software, your bank needs to be
informed of the situation as soon as possible, to ensure that your credit card is not used for further
crime.
The most effective way to deal with the virus is to remove its files manually. Follow the steps below

19. to manually remove the Internet Security 2013 virus from the computer.
For help, contact Jupiter Support’s professionals who will carefully walk you through the removal
process promptly and with ease.
1. Restart your PC before windows launches, tap “F8” constantly. Choose “Safe Mode with
Networking” option, and then press Enter key.
2. Press Ctrl+Alt+Del keys together and stop the process in the Windows Task Manager.
3. Delete associated files from your PC completely as follows:
%userprofile%appdatalocal
%AppData%Programs[rnd].exe
%AllUsersProfile%Application Datarandom
4. Search for all related registry entries infected by Internet Security 2013 Virus and wipe them out:
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem
“DisableRegedit” = 0
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem
“DisableRegistryTools” = 0
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem
“DisableTaskMgr” = 0
5. Reboot the computer to normal mode when the above steps are done.
At the end of it all, we are now pretty well-acquainted with how this rogue antivirus software Internet
Security 2013 operates. It operates with the sole purpose of misleading you into buying its software.
We have also determined the one way to clean your computer is by removing the corrupted files
manually. Although very effective, manual removal of the virus can be a risky process, especially if you
are not an advanced computer user.
To ensure removal of this virus through a professional, you have two options: you can either choose
to take your computer to a local repair shop who will hold on to your computer for a few days, while it
could cost you a few hundred dollars; or you can choose to contact online support specialists like
Jupiter Support available 24/7 to suit your convenience. Available on weekends, holidays and even
after regular business hours, you can depend on Jupiter Support for all your PC related issues.
By following the above steps, you will be able to completely remove “Internet Security 2013” Virus
from your internet browser. If you still experience issues, contact online Virus Removal service like
Jupiter Support, who will guide you through the removal of the virus at a low cost of only $29.
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How to Remove the Australian communications and
media authority (ACMA) Virus
Po sted o n Octo ber 25, 2013 by Mary Alleyne
The Australian Communications and Media Authority (ACMA) Ransomware is part of the Troj/Urausy
Ransomware family of computer infections. Needless to say, it target computers in Australia.
Similar to other forms of ransomware, you will notice a pretend warning that appears to be from the
the Australian Communications and Media Authority (ACMA), The Royal Australian Corps of Military
Police and AFP Crime Commission demanding a ransom of AUD $100 before you can access your
locked computer. This ransom is demanded on the pretext of the user being involved with the
distribution of pornographic material, SPAM and copyrighted content. Failure to pay the fine within 48
hours would supposedly result in legal prosecution.
How does it enter?
The virus could enter through malicious websites or sometimes even legitimate websites that have
been hacked into, or through exploit kits that use vulnerabilities on your computer to install this Trojan
without your permission of knowledge.
Opening a spam email containing infected attachments can link one to malicious websites. Cybercriminals lure their victims with forged header information, tricking you into believing that it is from a
genuine organization like DHL or FedEx. The email tells you that they tried to deliver a package to you,
but failed for some reason.

20. What are its symptoms?
When infected with this rogue antispyware, you will experience:
Unwanted pop-up windows
Slow Internet browser response and connection
Redirected websites
Genuine antivirus as well as security programs will be disabled or any security programs installed
on your computer.
How to get rid of the virus?
Since the antivirus programs you have installed will not be able to detect or evade the virus, manual
removal is required to handle with the virus. This manual removal guide is for advanced computer
users to follow.
A system backup is required before you start to delete Australian Communications and Media
Authority (ACMA) virus manually.
1. Restart your PC before windows launches, tap “F8” constantly. Choose the “Safe Mode with
Networking” option, and then press Enter key.
2. Press Ctrl+Alt+Del keys together and stop the ransomware processes in the Windows Task
Manager.
Random.exe
3. Delete associated files from your PC completely as follows:
%Temp%[RANDOM CHARACTERS].exe
C:Documents and Settings
C:UsersAppData
4. Search for all related registry entries infected by this dangerous virus and wipe them out:
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem
“DisableTaskMgr” = 0
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRunrandom
5. Reboot the computer to normal mode when the above steps are done.
Granted that these steps can be quite confound, especially for the not so technical individual, which is
why, online expert technical experts can assist with a comprehensive approach to the elimination of
the virus. Jupiter Support offers full-fledged ransomware support through virus removal specialists
who can go through the steps above with ease and comfort. The experts offer versatile support for
every type of virus removal.
By following the above steps, you will be able to completely remove “Australian communications and
media authority Virus (ACMA)” Virus from your internet browser. If you still experience issues, contact
online Virus Removal service like Jupiter Support, who will guide you through the removal of the virus
at a low cost of only $29.
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What is this terrible ZeroAccess rootkit virus and how to
get rid of it is what we will be discussing in the following
Po sted o n September 30, 2013 by Mary Alleyne
The most disturbing aspect of the ZeroAccess rootkit virus is that although computers can detect
the virus, little can be done to get rid of it. This virus was created by cyber criminals to destroy a
Windows operating system, update its properties and functions and escape the detection of security
tools. This happens when the virus takes advantage of system vulnerabilities.
Another dreadful thing about the virus is that it once it’s successfully installed on your PC, it copies
and sends system data to a third server, making it possible for remote hackers to easily access your
machine and warrant usage of your data for fraudulent purposes.
The ZeroAccess rootkit will start inserting malicious codes to make system functions unusable,
causing performance deterioration. It will also open the way for related threats (like worms, redirect
virus and so on) to enter your machine.

21. How ZeroAccess rootkit virus enters
The means by which this rootkit enters are several. Here are a few:
1. Downloading files/drivers from unreliable web sites;
2. Opening email or downloading media files that contain the activation code of the virus; and
3. Clicking on random pop-ups that appear.
How to get rid of ZeroAccess rootkit virus
As is the case with many other viruses, the ZeroAccess rootkit is created with malicious code that is
frequently updated. Because of these frequent updates, some of the strongest antivirus tools cannot
possibly keep this virus at bay.
After several attempts of trying to eliminate the virus, we found that the best possible way is the
manual way of doing away the virus.
Follow these steps to safely and effectively remove the virus.
Tip: It’s always best to seek professional help if you’re not an advanced computer user.
1. Press CTRL+ALT+DELETE to open the Windows Task Manager.
2. Click on the “Processes” tab, search for ZeroAccess, then right-click it and select “End Process”
key.
3. Click on the “Start” button and select “Run.” Type “regedit” into the box and click “OK.”
4. Once the Registry Editor is open, search for the registry key “HKEY_LOCAL_MACHINESoftware
ZeroAccess.” Right-click this registry key and select “Delete.”
5. Navigate to directory %PROGRAM_FILES% ZeroAccess and delete the infected files manually.
%AppData%Random.exe
%Windows%system32[random].exe
%Documents and Settings%[UserName]Application Data[random]
%AllUsersProfile%Application Data.exe(random)
c:Program Files (x86)Renesas ElectronicsUSB 3.0 Host Controller DriverApplication
HKCUSOFTWAREMicrosoftWindowsCurrentVersionRun
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem
“DisableRegedit” = 0
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun “Random”
Stubborn viruses always have a way with disrupting the life of the innocent computer user who, as
much as possible, keeps himself/herself away from trouble. We understand the situation it puts the
user in who has no means of recognizing the reason or the avenues available to get out of a problem
like this. At-home service technicians are available to help the user at a difficult time like this, but are
known to charge heavily for their service. Carrying the computer to a local repair shop may also not
be in the best interests of the user who wants security as well as speedy results.
An alternative method, however, is online support where most remote technical support is available
24×7, year-round and at affordable costs (as low as $29) to help solve any such problem.
By following the above steps, you will be able to completely remove “Zero Access Rootkit”
Virus from your computer. If you still experience issues, contact online Virus Removal services like
Jupiter Support, who will guide you through the removal of the virus at a low cost of only $29.
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The Ultimate Step by Step Guide to Google Redirect Virus
Removal
Po sted o n September 10, 2013 by Mary Alleyne
Google redirect virus can be considered a very stubborn internet infection that redirects Google
search results to a malicious webpage. These redirects normally foster advertisements or otherwise
host enticing views guaranteed to gain the user’s attention. This is then used to steal information
about the user.
This virus can also ensnare search engines like Yahoo and Bing, with the Yahoo Redirect Virus and
Bing Redirect Virus.
Although called a redirect virus, it acts as a virus but functions as a rootkit, which generally are very

22. difficult to remove, especially because they attach themselves to the core operating system file.
According to a 2011 report, Google redirect virus was successful in infecting some 45,00,000
computers wide, 1/3rd out of which were in the US.
Why is Google Redirect Virus hard to remove?
Just like a rootkit, the Google redirect virus has the capacity to hide deep inside the operating system
and manages to eliminate track records of its existence. It disguises itself as a legitimate file running
within the system, which makes it even more difficult to remove. Unfortunately, no antivirus can
completely remove this infection.
The most effective way to remove this virus is the manual way.
Remove Google Redirect virus manually
Follow these manual steps below to get rid of the Google redirect virus.
1. Enable hidden files by opening folder options (start –>run –> control folders), under the view tab
Enable show hidden files, folders and drives
Uncheck hide extensions for known file types
Uncheck hide protected operating system files.
2. Open msconfig (start –>run –> msconfig)
Click “Start” –> run –> msconfig)
Go to “boot” tab if you are using Vista or Win 7. In case of XP, select “boot.ini” tab
Check bootlog
3. Restart computer
Restart the computer to make sure changes have been implemented.
4. Perform a complete IE optimization
Internet Explorer optimization is done to ensure that the redirection is not a result of a problem
with IE or because of corrupted Internet settings.
5. Open device manager (start –>run –> devmgmt.msc)
Click “Start” –> run –> devmgmt.msc
Click “view” tab on top. Select “show hidden devices”
Look for “non-plug and play drivers”. Expand it to see entire list under option.
Check if you have any entry under TDSSserv.sys. Write down the name carefully. Right click on
the entry and uninstall it.
6. Open registry (start –>run–>regedit). Create a backup of the registry before making any changes
Click on edit –> find. Enter the first few letters of the infection name. You may type TDSS and
look for any entries starting with those letters.
If there is an entry and no associated file location, simply delete it.
The next search will take you to an entry that includes the details of the file location on the
right
hand side
which reads
C:WindowsSystem32TDSSmain.dll. Open the
folder
C:WindowsSystem32, find and delete TDSSmain.dll.
In the event you were unable to find the TDSSmain.dll file in C:WindowsSystem32 because it
is hidden, you would need to remove the file using the command prompt del
C:WindowsSystem32TDSSmain.dll
Repeat the same process until all the entries in the registry starting with TDSS are removed.
If you were not able to find TDSSserv.sys inside hidden devices under the device manager,
proceed to Step 7.
7. Check ntbtlog.txt for the corrupted file
By following the above steps, you will be able to completely remove “Google Redirect”

23. Virus from your internet browser. If you still experience issues, contact online Virus Removal
services like Jupiter Support, who will guide you through the removal of the virus at a low cost
of only $29.
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Remove Ukash Virus
Po sted o n August 25, 2013 by Mary Alleyne
Ukash Virus is aggressive, repulsive form of ransomware created and designed especially for financial
gain. It is a rogue virus that pretends to present itself as the local police and takes the liberty to lock
your PC completely, forcing you to remain hostage to its tactics. To be able to free your PC, it
demands a fine. Ironically, the fine once paid will still keep your computer hostage.
An example of the displayed message is shown below:
The reason for its name “Ukash” is the pre-paid system it uses for fine payments called Ukash. The
virus emerges under different names of local authorities depending on the region it’s created in. An
example of this is: if the computer has an IP address of the United Kingdom, the alert would be under
the Metropolitan Police name, while in Germany, it would display the Bundespolizei name and logo. In
the Netherlands, it would use the Politie Federal Computer Crime Unit status.
Symptoms of the Ukash Virus:
Displays a bogus alert alleging illegal computer activity
Prevents programs from functioning properly

24. Blocks Internet access
Hides system files and folders
Some examples of fake messages presented with the Ukash Virus:
All activity of this computer has been recorded. If you use a web cam videos and pictures were saved
for identification. You can be clearly identified by resolving your IP address and the associated host
name. Illegally downloaded material (MP3¢s, Movies or Software) has been located on your computer.
Your computer has been locked! This operating system is locked due to the violation of the federal
laws of the United States of America! (Article 1, Section8, Clause 8, Article 202; Article 210 of the
Criminal Code of U.S.A. provides for a deprivation of liberty for four to twelve years.)
Threat of Prosecution Reminder You have been violating Copyright and Related Rights Law (Video,
Music, Software) and illegally using or distributing copyrighted content, thus infringing Article 1,
Section 8, Clause 8, also known as the Copyright of the Criminal Code of United States of America.
Steps to remove the Ukash Virus:
1. During your computer start up process, keep the F8 key pressed on your keyboard until the
Windows Advanced Options menu shows up. Then select Safe mode with networking from the list
and press ENTER.
2. Log in to the account that is infected with the Ukash Virus. Start your Internet browser and
download a legitimate anti-spyware program. Update the anti-spyware software and start a full
system scan. Remove all the entries that it detects.
If the Ukash Virus virus prevents your system from operating with Safe Mode with Networking, follow
these removal instructions:
a) Start your computer in Safe Mode with Command Prompt – During your computer start up
process, press the F8 key on your keyboard until Windows Advanced Options menu shows up. Then
select Safe mode with command prompt from the list and press ENTER.
b) When command prompt mode loads type the following: net user removevirus /add and press
ENTER.

25. c) Next enter this line: net localgroup administrators removevirus /add and press ENTER.
d) Finally type shutdown -r and press ENTER.
e) Wait for your computer to restart. Once done, boot your PC in Normal Mode and login to the newly
created user account (“removevirus”). This account will allow you to download and install
recommended anti-spyware software to eliminate this virus from your computer.
f) Download and install recommended anti-spyware software to eliminate this ransomware infection
from your compute.:
If the newly created user account is also affected by the ransomware infection, perform a System
Restore.
Start your computer in Safe Mode with Command Prompt. During your computer start up process,
press F8 key on your keyboard until Windows Advanced Options menu shows up. Then select Safe
mode with command prompt from the list and press ENTER.

26. When command prompt mode loads type the following: cd restore and press ENTER
Type this line: rstrui.exe and press ENTER.
Click “Next”.
Select an available restore point and click “Next” (this will restore your computer’s system to a
time before the ransomware infiltrated your PC).

27. Click “Yes”.
After restoring your computer to a previous date, scan your PC with recommended anti-spyware
software
Alternative removal guide:
1. During your computer start up process, press F8 key on your keyboard until Windows
Advanced Options menu shows up. Then select Safe mode with command prompt from the
list and press ENTER.
2. On the command prompt screen, type explorer and press Enter.
3. In the command prompt type regedit and press Enter.
4. In the registry editor window, navigate to
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionWinlogon

28. 5. On the right side of the window, locate “Shell” and right click on it. Click on Modify. This is a
path of the rogue execution file. Use this information to navigate to the rogue executable and
remove it.
6. Restart your computer, download and install reputed anti-spyware software and perform a full
system scan to eliminate any left remnants of the Ukash Virus.
If you are unable to access the Internet:
1. Start up your computer in Safe Mode. During the start-up process, press the F8 key on your
keyboard until you see the Windows Advanced Option menu. Then select Safe mode with
networking from the list.
2. Start Task manager. Press ctrl+alt+del (or ctrl+shift+esc) and End Task the processes of the
rogue program.
3. Open Internet explorer, click Tools and select Internet Options. Select Connections, then click LAN
settings. If ‘Use a proxy server for your LAN’ is checked, un-check it and press OK.
This should allow you to access the Internet.
Manual Ukash Virus removal:
1. End these “Computer Locked – Ukash Virus” processes: random.exe
2. Delete these “Computer Locked – Ukash Virus” files:
% Temp% <rando m>.exe
% StartupFo lder% ctfmo n.lnk
By following the above steps, you will be able to completely remove “Ukash Virus” from your internet
browser. If you still experience issues, contact online Virus Removal services like Jupiter Support,
who will guide you through the removal of the virus at a low cost of only $29.
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Remove Social Search Toolbar Virus Browser Hijacker
Po sted o n August 7, 2013 by Mary Alleyne
What is Social Search Toolbar Virus?
Social Search Toolbar is a browser hijacker that has similar traits as that of any other malware
affiliated with free downloads. Once installed, this hijacker will add the SocialSearchBar Community
Toolbar, change your browser homepage to search.conduit.com, and set your default search engine
to SocialSearchBar Customized Web Search.
You will begin to notice advertisements and sponsored links in your search results. Of course, as is
the specialty with every form of malware, the Social Search Toolbar infection is used to impact
advertising revenue.
Acting in the capacity of a virus, the Social Search Toolbar will exhibit malicious traits and inhibit
rootkit-like characteristics to peg into the operating system in order to interrupt user experience and
destroy internal system files.
Needless to say, you need to always use caution when installing software because often, a software
installer includes optional installs, such as this Social Search Toolbar.
It’s wise to always opt for the custom installation in order to filter unwanted software and
applications.
Social Search Toolbar impacts the computer in the following ways
1. Social Search Toolbar virus alters your browser settings.
2. Social Search Toolbar virus modifies your home page and search engine.
3. Social Search Toolbar virus feasts on your online habits.
4. Social Search Toolbar virus acts as a doorway for other computer viruses.
5. Social Search Toolbar virus slows down your PC performance.
Social Search Toolbar Virus Screenshot

29. How to Remove Social Search Toolbar Virus from your PC?
You can download and install the Social Search Toolbar virus removal tool to automatically,
completely and effectively remove this virus, OR
You can remove the Social Search Toolbar virus manually.
For manual removal instructions, follow these steps:
1. Restart your computer and keep pressing the F8 Key before Windows launches. Use the arrow keys
to select the “Safe Mode with Networking” option, and then hit the ENTER Key to continue.
2. Press Ctrl+Alt+Del at the same time to open Windows Task Manager and end the Social Search
Toolbar process.
3. Go to the Control Panel from the Start menu and open Folder Options. Click View and then select
“Show hidden files and folders” and uncheck “Hide protected operating system files (Recommended)”.

30. Press OK.
4. Press Windows+R together to start your registry. Delete the following registry files.
HKCUSOFTWAREMicrosoftWindowsCurrentVersionRun Regedit32
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem
“DisableRegedit” = 0
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun[RANDOM
CHARACTERS].exe
5. Delete the following and related system files.
%AllUsersProfile%{random}
%CommonStartMenu%Programs random
%AppData%Protector-[rnd].exe
6. Restart your machine.
By following the above steps, you will be able to completely remove “Social Search Toolbar”
Virus from your internet browser. If you still experience issues, contact online Virus Removal
services like Jupiter Support, who will guide you through the removal of the virus at a low cost of only
$29.
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