Mohammad Ali Shalan summary dashboard

1. MOHAMMAD ALI SHALAN
BEng., MSc., PMP®, PMI-RMP®, ITILF®, CISA®,CGEIT®, CRISC®, CRMATM
P.O.Box 183542 - Amman, 11118 - Jordan
Saudi Mobile (966) 569 188 680
E-Mail: mohammad.shalan.jo@ieee.org
OBJECTIVE
To predict my and employer’s future; Shift both paradigms utilizing joint experience to own,
manage and enhance on the way to reach new elevations internally and nationwide.
IDENTITY
CAREER FOCUS
The target will be to spread certified Information Technology risk and governance
methodologies to achieve business objectives, enterprise architecting and stakeholders’
interests while enhancing compliance, productivity and business strategy alignment.
Audit and project management techniques will be utilized along with strategic thinking, directed
research, service management and certified knowledge.
KEY WORDS
 University of Jordan, Master Degree, Telecommunication Engineering, Electrical Engineering, Jordan, Saudi Arabia
 Change Management, Business Process, Governance, Audit, Risk, Project Management, Service Management, Training
 IEEE, JEA, ISACA, PMI, IIA, MSc, PMP, RMP, ITIL, CISA, CGEIT, CRISC, CRMA, COBIT, TOGAF, ERP, itSM, COSO,IT,IS
PROFESSIONAL MEMBERSHIP
‫عربي‬
English
3
p
l
u
s
7 Professional
Certificates Currently Working in
Jeddah, Saudi Arabia
3Languages
20
Professional Positions 8
Years of experience
Companies/Business Groups
43
Years old
3 kids
Nationality

2. EDUCATION
UNIVERSITY OF JORDAN, FACULTY OF ENGINEERING & TECHNOLOGY, AMMAN, JORDAN
Master of Science in Telecommunication Engineering JAN 2005
Bachelor of Electrical Engineering JUN 1995
PROFESSIONAL EXPERIENCE
CERTIFICATIONS TIMELINE
Network
Operations
Engineer
Desktop
Support
Center (DSC)
Supervisor
Desktop
Support
Center (DSC)
Manager
Projects
Manager
Systems
Manager
Technology
and
Governance
Manager
Project
Engineer
Desktop Projects Rollout Co-coordinator
0 50 100 150 200
www.aqarat.com.saWWW.SITA.AEROWWW.KONE.COM
Months
University Graduation and
CERTIFICATION Timeline
BACHELOR OF
SCIENCE,
ELECTRICAL
ENGINEERING
MASTER OF
SCIENCE,
COMMUNICATION
ENGINEERING
PROJECT MANAGEMENT PROFESSIONAL, PMP®,
INFORMATION TECHNOLOGY
INFRASTRUCTURE LIBRARY,
ITIL(F)
CERTIFIED
INFORMATION
SYSTEMS
AUDITOR, CISA®,
CERTIFIED IN THE
GOVERNANCE OF
ENTERPRISE IT,
CGEIT
RISK
MANAGEMENT
PROFESSIONAL,
PMI-RMP
CERTIFIED IN RISK
AND INFORMATION
SYSTEMS
CONTROL, CRISC
CERTIFICATION IN
RISK
MANAGEMENT
ASSURANCE,CRMA
CONTROL
OBJECTIVES FOR
INFORMATION AND
RELATED
TECHNOLOGY
(COBIT)
J-95
S-95
D-95
M-96
J-96
S-96
D-96
M-97
J-97
S-97
D-97
M-98
J-98
S-98
D-98
M-99
J-99
S-99
D-99
M-00
J-00
S-00
D-00
M-01
J-01
S-01
D-01
M-02
J-02
S-02
D-02
M-03
J-03
S-03
D-03
M-04
J-04
S-04
D-04
M-05
J-05
S-05
D-05
M-06
J-06
S-06
D-06
M-07
J-07
S-07
D-07
M-08
J-08
S-08
D-08
M-09
J-09
S-09
D-09
M-10
J-10
S-10
D-10
M-11
J-11
S-11
D-11
M-12
J-12
S-12
D-12
M-13
J-13
S-13
D-13
M-14
J-14
S-14
D-14
M-15
Targeted 2015

3. Featured
Projects' summary and KPIs
After After After
85% 20M 97%
Category IT Governance Category IT service Management Category Service-Desk deployment
Owner Global Operations Owner Service Centers (SSCs) Owner Desktop Support
Key Words ITIL, COBIT Key Words CA Unicenter, itSM Key Words ITIL, itSM
Duration 6 months Duration 10 months Duration 4 months
Involved partners 4 Supported Countries 109 Supported Countries 50
Geographies 5 Locations 170 Locations 78
Team members >25 Team members >18 Team members >9
Major Stakeholders >100 Major Stakeholders >1000 Major Stakeholders >20
KPI Enhancement level (%)
10
14
40
Business strategy alignment 13
34
Elevators New Algorithm After
35 42% 65%
Category Electromechanical Category Network Optimization Category Troubleshooting Automation
Owner KONE Elevators Owner University of Jordan Owner Samsung factory in Amman
Key Words Escalator, Elevator Key Words TCP, ATM, Simulation Key Words Expert systems
Duration 24 months Duration 18 months Duration 6 months
Process enhancement
Summary: Leading a team of
technicians and skilled/unskilled
workers, to complete technical
tasks.
Summary: Study, Analyze and
Perform necessary simulations to
suggest new TCP over ATM
Transmission algorithm
Summary: Plan to collect and
analyze requirements to allow
computerized troubleshooting, while
optimizing support functions.
Projects Normal Before
7 34% 100%
Main Measure:
Successful completion
Main Measure:
Reduce TCP Packet Loss
Main Driver:
Shortened the troubleshooting time
Elevators and Escalators
Installations and maintenance
Packet Drop policies for
Transmission Control Protocol
(TCP)
Building an Expert System based
on Artificial Intelligence
Standard Projects' Implementations
IT Governance and service Management
Plan and Setup a 24/7 End-End
Service-Desk
Before
85%
Main Driver:
Increase Customer satisfaction
Developing a Governance
Framework
Building a Transition team and
a Change Management Frame
Main Driver:
Reduce Lost Support Revenues
Main Driver:
Enhance COBIT Compliance
70%
Before Before
100M
Customer Satisfaction
Employee satisfaction
Controlling un-wide activities
OUTPUT: Governance framework
base on ITIL and COBIT
OUTPUT: Established an itSM team
running the suggested delivered
Framework
22
12
12
4
20
5
38
27
OUTPUT: establishing a dedicated
service desk and building necessary
infrastructure
5
36
TIP: This summary is including featured
projects only, further details are available
upon request

4. Major Risks After After
85 88% 74%
Category Risk based Audit Category IT innovation Category process re-engineering
Owner Top Management Owner Technology Management Owner Technology Management
Key Words Risk, Audit, IT Key Words Service Optimization Key Words TOGAF, COSO
Duration 8 months Duration 24 months Duration 18 months
Involved Subsidiaries 4 Involved partners 8 Involved partners 2
Locations 3 Locations 12 Systems 7
Team members 2 Team members 9 Team members 4
Major Stakeholders >30 Major Stakeholders >100 Major Stakeholders >100
KPI Enhancement level (%)
30
Defining clear responsibilities 40
Business strategy alignment 20
30
50
Interfaces Servers/desktops After
11 80/140 9%
Category Airport systems Category Desktop Operations Category Airport Automation
Owner Royal Jordanian Owner Czech Airways Owner Asmara Airport
Key Words Airports, Integration Key Words Thin clients, servers Key Words Airports, Automation
Duration 12 months Duration 18 months Duration 12 moths
Involved authorities 33 Locations 200 Involved partners 2
countries 35 Countries 90 Systems 5
KPI Enhancement level (%)
12
Business strategy alignment 50
30
20
SLA compliance 4
34 30
5 3
Service Risk optimization
23 60Process enhancement
30 25
Main Measure:
Successful Implementation
Main Measure:
Successful Rollout
Main Driver:
Reduce Manual Operations
OUTPUT: implementation of DCS for
all RJ destinations including
integration, connectivity and training
OUTPUT: Desktop and thin clients’
solution rollout and customization
comprising hardware, services,
and training
OUTPUT: Setup of Boarding Terminals
with required infrastructure,
interfacing and processes to allow
full automation
12 16Customer Satisfaction
Various Customers' Projects and Rollouts
Departure Control System
(DCS) rollout Desktop solution setup Boarding Terminals Automation
Airports Thin clients Before
50 1000 100%
IT Audit, Risk and Process Reengineering
Risk Based Auditing for
Technology Platforms
Complete IT Innovation for
systems and infrastructure
Main Driver:
Enhance service availability
Main Driver:
Increase employee productivity
OUTPUT: Complete a prioritized
Technology innovation plan
OUTPUT: Establishing new IT
infrastructure including servers,
firewalls, switches and software
upgrade
OUTPUT: Designing various business
processes with focus on best
practice and integration
Perform process re-engineering
and basic system integration
Before Before
60% 50%
Main Measure:
Number of identified risks
18
Platforms
12 50
20 30Stakeholders satisfaction
12 50
30 20
Process enhancement
50 40Service Risk optimization

5. TRAINING CLASSES:
World Class trainings by several institutions in the States, Europe, Asia and Middle East, including:
BOOKS AND RESEARCH PAPERS
 Books: Managing Risk in Virtual Enterprise Networks; Chapter 6:
Risks associated with the IT aspects of Virtual Enterprise
Networks, Shared published book edited by Dr. Starvos Panios,
published by IGI Global, March, 2010.
 Thesis: Packet Drop Policies for TCP over Unspecified Bit Rate
ATM Networks, Master degree thesis, supervised by Professor
Jameel Ayoub, published by University of Jordan.
 Scientific Papers: Packet Drop Policies for TCP over ATM, published through the
Proceedings of the IASTED International Conference on Networks & Communication
Systems, (NCS 2006), Chiang Mai, Thailand, March 29-31, 2006, PP: 358-363
 Other Shared Presentations, Research and Study Papers:
Upon request
REFERENCES AND FURTHER INFORMATION
Further information is available upon request, including; Detailed curriculum vitae (CV), with
detailed work experience and skills, Business references and copy of certifications.