Company Profile

1. MarkTel Corporation
Company Profile

2. MarkTel Corporation is the place where highly competent people along with
innovative technology combine to bring you the best Call center services and
Offshore BPO Services in the industry. We deliver services like Inbound Call
Center Services, Outbound Call Center Services, Order Taking, Customer
Service, Answering Service and Web Enabled Customer Support Services.
How can we help you? It's not just a question; it is our philosophy and the
cornerstone of everything we do. Since Inception our focus has been to
continually find new and better ways to help our clients "make profitable
connections with their customers". Whether by traditional telephone based
contact, emails, chats or web collaborations, we make the most of every
contact we make. You will find our staff responsive, reliable and innovative.
Our turnover is low and our morale is high. A difference you and your
customers will appreciate.
In 2007, MarkTel launched a unique call center outsourcing model which was
enthusiastically received by clients. After 6 years as a call center referral and
consultation service, we have grown with thousands of clients in our network,
and we continue to lead the industry by:

3. MarkTel's Vision is to be every clients "trusted" outsourcing partner, on
a long term basis. We have a constant quest to set higher standards
after every stage of our processes, contact center services as well as
in our other outsourcing and BPO services, to ensures that our clients
get better productivity from their respective businesses, each
advancing year.
MarkTel's Vision is to be every client's trusted outsourcing partner on a
long term basis and to set the next standard in outsourced contact
center Teleservices by improving our client experience, and
exceeding their expectations. And we deliver one call at one time and
satisfy the caller or the customer during that call.
We provide Inbound Call Center services, round the clock hence
ensuring that the customers receive assistance, at any hour of the
day.

4. No matter what the amount of workload or the pressure to
reach our targets is, we ensure that your customers are
satisfied and the outsourced processes carried out by us are
precise and are able to deliver profitable outcome for your
business.
We have planned, strategic training sessions, to ensure that
the employees are updated with all the relevant information
related to the product or services offered by you.
Hence there are no chances of losing the accuracy or
generating any errors during the ongoing process at call
centers or operations going on in various sections.

5.  You will always receive a prompt call back if you leave a message.
 You will always receive a prompt response to an email inquiry
 We do what we say. That means on time and on budget.
 You will never get the corporate "run around.

6. In a truly client driven industry, success depends on a
company's ability to delivery their clients 24/7/365 by satisfying them
with their requirements. It may be a large Fortune 500 corporation or
a small business, outsourcing their functions makes playing sense. It
allows the playing to pore on its core competencies enabling it to
manage growth and scale, and implementation models, reduces the
cost and enables migration of prizewinning practices, technology and
processes from the outsourced partner like MarkTel.
We a growing company, which offers a cost effective range of
integrated client care services. Our key differentiators are our teams
of professionals, a proven process transitioning methodology. We
complement our strong global orientation with a thorough
understanding of the American operative environment. Importantly,
we enjoy an enviable employee spirit level.
As true outsourcing company; we definitely conceive that
service delivery is more vital than client acquisition. Our direction
team resides in India, the edifice of service delivery

7. MarkTel assurance encompasses the following:
 Excellent quality and consistency
 Reduced turnaround time
 Significant cost reduction
 Reduced time to market
 24X7 customer support services
Simply acquiring new customers is not enough to maintain a healthy bottom-
line. In today's marketplace, the true value comes from the care, retention
and growth of those acquired customers. You have invested a great deal to
prospect and acquire these customers. Why not enhance the customer
experience and at the same time increase your return on investment?
Fostering and growing these relationships leads to expanding your customer
base and enhancing your market position.
At MarkTel we are passionate about solving our customers problems as soon as
they happen. That's because we realize that for all our customers, time really
is money. Ultimately, our CRM isn't a tool to service customers-it's a way to see
the future. As the world becomes more interrelated, our CRM specialists and
operations teams are mapping the future of customer needs and how to best
address them.

8.  Constantly monitoring industrial trends
 Staying abreast with all the current technologies
 Perfecting our ability to size up an opportunity for any client, large or
small
 Maintaining a base of contacts that lets us create an ideal solution for any
situation
 Offering the fastest turnaround possible: less than 24 hours with a
benchmark of 10 minutes
 Representing several Call Centers, including what the industry refers to as
its award winning "Top 50 Call Centers" -- connecting our clients to only
the most recognized and effective providers
 Saving our clients the immense amount of time required to identify the
right call center.
You receive these services for free because the call centers cover all
the fees. We help you find the best course of action, for your
telemarketing/telesales needs. We provide high level of satisfactions
to our customers and our sole target or say goal is, to increase the
rate of Return on Investment (ROI), of your organization.

9. Our comprehensive Internet Sales & Marketing services
ensures that we generate significant revenues for our clients
and provide a Return on Investment as fast as possible from
the date of commencement of the respective outsource
service. We have an expertise in forming different strategies
for sales and marketing which include:
 Data Entry
 Email Marketing
 Chat Support Services
 Out Bound Telemarketing Services
 In Bound Customer Care & Up Selling Services
 Website Designing & Web Development Services
 Website Hosting & Domain name Registration Services

10. We at MarkTel provide a very reliable and flexible system that
responds promptly to the customer queries. Combined
activities like direct mailing and call center follow-up
together, can more then double your normal response rates. To
increase the efficiency levels, these activities should be well
focused and should involve timely use of telephone, as a
means to lift overall direct mail response.
Direct mail campaign is a resource intensive business, if all the
essential elements for success are carried out properly.
Outbound call centers, execute and follow-up every aspect of
your direct mailings, by providing specialized services.
The Customer Service Representatives (CSRs) communicate
directly with the customers, dealers, distributors and business
partners with a customized campaign. If direct mail is used to
generate leads, then Direct Mail Follow-Up can considerably
increase quantity and quality of the produced leads.

11.  24/7 Service available no more lost sales.
 Professional Chat Executives hired and trained according to your specifications.
 Our Chat Executives promptly answering live chat requests on YOUR website.
 Highly efficient! - one Chat Executive can handle multiple chats at the same
time.
 No foreign accent problems in a typed chat.
 Ability to proactively initiate chats, push surveys, co-browse, etc.
 Use the chat transcripts to update and improve your knowledgebase.
 No busy signals or on hold delays for your customers.
 Customers with dial-up ISP access can stay online while receiving live support.
 No expensive telecom equipment, toll free numbers, or extra office space.
 Better customer service means MORE SALES!
 Provide a reliable source of first hand information of your products and
services.
 Support Resource Management.
 Online support executives assist customer from any location at any time.

12. We provide Outbound Telemarketing Services which comprises
of an innovative Call Center Setup, equipped with all the latest
tools, which enable us to make successful marketing calls for
your products and services.
Each Outbound Call is recorded so as to ensure that the quality
of the Outbound Calls made from the Call Center, are not
deteriorated at any stage of the ongoing conversation between
the agent and the prospect customer.
Our experience and expertise in handling Outbound Call Center
Services makes it possible to successfully accomplish, each
project we undertake for marketing and sales of the products
and services, offered by you.

13. We have a state-of-the-art outbound call center infrastructure,
which enables the companies associated with us, to be assured of a
solutions-based approach which meets its telephonic and e-commerce
needs, related to a particular product campaign, and its successive
promotion.
The Outbound Call Center, offer solutions that can be tailor-
made as per the client requirements. They offer fully integrated
solutions, for acquiring more customers, and building a stronger
customer base, helping to launch the product and build awareness in
the relevant market.
Outbound call centers provide exclusive product promotional
support, to customers with the help Tele-services. They help to
generate momentum and expand new customer base along with
creating awareness and excitement amongst the target , for the new
products, introduced by the clients. Outbound calls made to target
audience, consist of promotional product messages, which are in
consistence with the company's individual product promotion
strategies.

14.  New product launches and line extension introductions
 Product recalls
 Product advisory notices
 New product indication announcements
 Product hotlines
 Outcomes Research

15. MarkTel Corporation offers Inbound Customer Services
24 hours, round the year. Hence now we shall not let you miss
your important business calls, as the responsibility of
satisfying your customers is efficiently shouldered by us. Our
Inbound Call Center is equipped with state of the art
infrastructure and latest software programs.
Every single call, routed in our Inbound Call Center, is
handled by highly trained and professional CSR i.e Customer
Service Representatives who makes sure that at the end of the
call, your precious customer is satisfied, and gets the right
information for all his inquiries.
MarkTel Corporation Inbound Service, is the way where
you can keep your business on the go, even when are not
available, to serve your customers. Our Inbound Customer
Service Agents will answer the calls, on your behalf.

16. MarkTel Corporation Outstanding Inbound Customer Service
is proved to be effective as compared to the other Inbound Call
Centers around the globe. Offshore Inbound Call Center
Representatives, handle your calls efficiently, and according to
the way you want them to. You will get time to establish new
customers on the board and we will relieve you from making any
"Extra Efforts" to retain your current customer base and hence you
can concentrate on your core business developments, rather than
satisfying your present patrons of business.
Outsourcing your Call Center needs and letting us handle
your customer will lead to higher levels of satisfaction for your
customer in turn yielding productive benefits for your business.
Whether you want us to answer 100 calls or 10,000 calls, our
Inbound Call Center Service, is always competitive and it
eventually proves to be, a professional extension of your business.

17. MarkTel has a proven track record in the development of a complete
turnkey customer relationship management program to get you the
results you need and expect. Customer Relationship Management
utilizes people, processes, and technology to integrate every area of
business that touches the customer; namely, marketing, sales,
customer service and technical support.
Every successful business focuses on three key elements in their
relationships with their customers.
 Customer Acquisition
 Customer Care
 Customer Growth

18. Simply acquiring new customers is not enough to maintain a
healthy bottom-line. In today's marketplace, the true value
comes from the care, retention and growth of those acquired
customers. You have invested a great deal to prospect and
acquire these customers. Why not enhance the customer
experience and at the same time increase your return on
investment?
Fostering and growing these relationships leads to expanding
your customer base and enhancing your market position.

19. MarkTel provides one of the highest levels of security and
stability thanks to its partnership with the leading hardware
manufactures out there. We strive to ensure maximum data
protection and uptime for our customers' web sites, that's the
reason why we have added a specially designed anti-DdoS
device to protect our network from unfriendly outer attacks.
MarkTel maintains a high-performance hosting platform. This
means that our in-house built hosting Control Panel has been
especially optimized to operate in total synchronicity with the
rest of the software installed on the servers. Our engineers are
monitoring the services 24 hours a day to ensure maximum
security and accessibility

21. Automatic
Call
distribution
ACD
Interactive
Voice
Response
IVR
Private
Branch
Exchange
PBX
Voice Over IP
VOIP
Predictive
Dialing
Unified
Messaging
Software
Phone
Web
Interaction
Management
E-mail
Management
Remote
connectivity
Customization
Multi-site
Capabilities
Real time
Supervision
and
Alerting
Reporting
Call
Recording
and
Monitoring
Text- to-
Speech and
Speech
recognition
Fax Services
Mainframe
Connectivity
Database
Connectivity
Agent-side
Visual Call
Scripting

22. Our infrastructure & location is most favorable as it is
near to most of its competitors, which enables us to keep
a track on the strategy adopted by our competitors.
Hence we can plan our strategy after considering the
strengths and weaknesses of our competitors.
Our infrastructure is spread in major areas throughout
India and is proficient in terms of Internet connectivity,
power, proximity to key amenities, talent availability,
quality of employee, costs, state receptivity along with
law & order.

23.  Uninterrupted and back up power supply
 Fully redundant voice and data communications with security.
 Dedicated high speed internet connectivity
 Scalable capacity
 Multiple Leased fiber optic circuit from India to US, Australia
and Europe
 Duplicated system to ensure uninterrupted call reception and
uninterrupted internet connectivity

24.  Manned and logical data security at entrances
 Layered access to physical locations and data
 Commercial grade firewall
 Network intruder detection system for extra data security
 Layer 4 switching with advanced router module for intelligent
data routing, monitoring and security

25. Call Center Agents are the main ingredients of success in any Call
Center. MarkTel understands this; we are a Certified Call Center and hence our
certification is one of the key attribute of the organization. We put in practice
the best Customer Relationship Management (CRM) Services.
We understand the importance of the training sessions we perform for
our Call Center Agents and we explain them the fact that “product is only as
good as those delivering it”.
Hence we train our Telemarketing Agents with state of the art
Interactive Training Programs developed by International Telemarketing
experts, thereby allowing each staff member to benefit from hands-on
training prior to dealing with live calls. When it comes to Telemarketing
Services our team is made up of Telemarketing/Telesales experts.
MarkTel firmly believes in the importance of training, learning and
creating high benchmarks of achievements attained through determining,
outstanding standards of calling. Training inputs are imparted to every call
center agent on an ongoing basis to maintain enhanced performance levels
and individual growth.

26. Since learning and development is a continuous process, special
attention is paid to the requirements of the candidates in terms of
knowledge, skills and attitude. The following programs and workshop are
mandatory for all the Associates of our call center:
 Telemarketing skills
 Listening Skills
 Telephone etiquette's
 Customer relationship management
 Communication and Team Effectiveness
 Team Building/leadership skills
 Time Management
Training is a continuous process that begins with fundamentals and
philosophies and expands with e-commerce, customer services & e-business
solutions. Through product knowledge and Internet marketing research we
train our call center staff in order to get the best results.
High Emphasis is payed on product knowledge and role-playing. We
encourage our clients to be involved in the training process, as they
can be instrumental in sharing background and real life experiences.

27. A team member is selected after rigorous rounds of written tests,
group discussion, mock calls and personal interviews and has skill
like:
 Conversational ability and English grammar
 Accent, Pronunciation, and Voice modulation
 Pro-activeness and Self-confidence
 Responsible and Responsive
 Alertness, Learning capability and Persistence
 Tele-etiquettes
 Dedicated and Hard worker
 Sensitization to Western culture

28. A 2-3 weeks of training after Selection in the
following modules:
 Cross Culture Modules: The customer Mindset, A brief history of
the country, Business and Economy of the country, Sports and
Monuments in that country.
 Skill Modules: Effective Tele Marketing and Sales, Phone
etiquettes, Customer Service, Team Building, Inter personal
skills, Accent neutralization.
 Refresher training for the operation staff is also held regularly
after taking a feedback from the respective Team Managers. The
training then is specific to that individual and his weak point.
 Program Specific Training is conducted for effective performance
of the program on floor.

29. Mohammed Rahim Khan
Managing Director
Shaik Ibrahim
Business Development Director
M Ali Akber
Center Manager
Mohammed Riaz
Manager Projects
Management Biography

30. Mr. Rahim Khan has completed his Bachelor Degree in Commerce in
the year 2000 and stepped wisely in the industry with marketing and IT
skills. After extending his knowledge and skills as an employee of Bharti
Airtel, Reliance Infocomm, and Idea cellular for five years in telecom
Industry he realized his inborn quality to become an entrepreneur.
His success and Business ethics gave the principal companies
confidence of establishing a Business Process Outsourcing. With a dynamic
and computer savvy skills As a Managing Director he has developed
strategic initiatives to expand competencies of an interactive BPO
company. Advising executive management on strategic direction. Creating
a comprehensive business plan and financial projections for a new
business service.
On a lead role Mr. Rahim Khan is responsible for the all aspects of
Operational Development. with years of experience in the BPO, He is
been idle responsible for the all aspects of Business Development for
MarkTel. He is responsible for the company's development & evolution of
its overall business strategies.

31. Shaik Ibrahim graduated with an M.B.A. with emphasis in
marketing and business strategy. possesses Ten years of
engineering, Building construction experience.

32. Akber has a healthy experience of 7 years working with
various Contact Centers in the BPO field. He is MBA in Human
Resource & Marketing Management by academic qualifications.
He brings to MarkTel a tremendous amount of experience
in call center management and training after working with
several outstanding companies like GE, 24/7 and Nipuna.
His wealth of experience and process and systems
adaptation uniquely equips Akber to lead the critical steps to
successful business implementation achievement for MarkTel.

33. With an impressive professional personality and 4 years with
the industry, Mohammed Riaz has set up remarkable example
for the industry.
He has set up ideal mile stone and a benchmark for the all
those who are young, professional and have a vision. Currently
working as a Project Manager with MarkTel

34. THANKS FOR YOUR TIME AND PATIENCE….
Ph: +1-646-628 5347
Ph: +91-40-6662 3377
+91-40-4952 3377
Ph: +91-939 00 88888
E-mail: info@marktelcorporation.com
Web: http://www.marktelservers.com
MarkTel Corporation.
# 14350, 60th Street North
Suite # 19607,
Clearwater, FL 33760 USA
MarkTel Technologies Private Limited
Plot No 15 & 75, Suite # 201 2nd Floor,
G S Chambers Nagarjuna Circle, Punjagutta,
Hyderabad, TS India – 500 082