This is my entry to the GlobalGiving 'Innovate For Good' contest (http://globalgiving.org/api-contest). It recently won second place and is pending being implemented.

1. 2nd
Place
UNIFIED COMMUNICATIONS
FOR GIVING
Spring 2010 Innovation Contest Entry
Entry by Mark Silverberg
mark@marksilver.net

2. VOICE TEXT
GIVE × .
VOICE
TEXT
IM
+
(‘Give by’ several channels)
COMMUNICATIONS OPTIONS
Broadening the ways people can donate (and find relevant
organizations to donate to) over the phone, text message, and IM

3. A FEW CHANNELS
EXAMPLES
Service Access Number/Name
+1 (617) 575-9993
+1 (617) 575-9993
giveby
giveglobally@gmail.com
+99000936 9991429502

4. A FEW CHANNELS
EXAMPLES
Service Access Number/Name
+1 (617) 575-9993
One number,
multiple communication
+1 (617) 575-9993
giveby
giveglobally@gmail.com
Call from an iPhone,
other mobile devices, or
+99000936 9991429502
any networked
computer w/ a

5. FOR Call-wide Events
hangup error
start.json
Key
next document event
find_by_project_id process goodbye
.json
help
find_by_theme
thank_you find_by_country
donate_by...

6. BENEFITS & POSSIBILITIES
• Minimize time→$$$ by
• Integration with existent giving projects their own
GlobalGiving web portal phone number/IM address
• Userscould simply enter • Marketability by project
an account number and
PIN without entering • Easier
for the user (less
payment details again and choices, less questions)
again
• Reason for new projects
• Convenience factor for to join GlobalGiving
the donor

7. ADDITIONAL FEATURES
READY TO GO
• Email integration (ensure no donation goes unnoticed;
follow up with donors whose donation failed, personally
thank repeat donors and new timers)
• Email GlobalGiving admins notifications
• Completed/Failed Donations
• When did someone hangup?
• Project Leaders
• Donors
• Investors

8. CURRENTitSHORTCUTS
Minimizing the time takes for them to donate
$$$
• How to speed up text communication: Users can
text one of the following to the SMS #/IM address:
• Project ID # (i.e. 1883)
capitalization
doesn’t matter
• Country code (i.e. us or ZW)
• Theme code (i.e. edu or sport)
• Ifit doesn’t match, no problem! System will guide the user
to find an organization to learn about and donate to
• Voice communication will be slower, but for many
users it will be more familiar and reassuring -- they can use

9. GOOD
KARMA
SECONDS

14. GOOD
KARMA
SECONDS

15. SOME ‘HOUSEKEEPING’ NOTES
• Thisis not just a concept; the structure is developed and
useful as-is
• With Global Giving’s cooperation* and expertise in the
user experience of donating, this application can become
exponentially more easy and useful to users
• Integrationwith project workflow is very possible and would
likely be useful to the projects GG aims to help.
• International voices and speech recognition is possible
* Developer is based in Foggy Bottom, D.C. and interested in
making this an official GG initiative

16. THE FUTURE
Leverage unified communications in a
broader sense, offering more to
GlobalGiving...
Donors Investors Projects