Where we're at, where we're going

1. CEL Technology Update
11.20.12

2. Who is Mark?
 Native Washingtonian
 ‘Real’ Husky: Staff, faculty, 2x alum
 Started with computers as a Navy
Cryptologist ‘back in the day’
 Helpdesk manager
 Webmaster
 IT Director
 Lecturer Clinical Informatics Graduate
program
 Master’s Degree in Information
Management
 Makes me a generalist: IT knowledge is
broad and shallow – probably know
something about the topic, but might
not know it in-depth

3. What does a Tech Director do in CEL?
Wears a lot of hats!
Day to day support:
• Software
troubleshooting
• Hardware
troubleshooting
• Consulting on technology
solutions

4. What else?
• System support
• Upgrades
• Enhancements
• Research on emerging
technologies &
strategies
• Lifecycle planning

5. The least interesting?
 Security
 Backups
 Anti-virus
 Software updates
 Hardware refresh
scheduling
 BUT, THE MOST
IMPORTANT – prevents
problems, keeps us
running!

6. Methodologies

7. Approach
• Determine technologies and systems used
within CEL
• Determine Service Areas
• Determine needs
• Prioritize

8. Technologies & Systems in CEL
• Nearly 100
• Many outsourced – pros and cons: less
liability, less overhead, BUT less administrative
control.
• Too many to master?!

9. Determine Service Areas
• Many technologies, but really only 12
different services/needs
• Some overlap, in time can be reduced

10. CEL Technology Analysis: Current Technology Services & Needs
Asynchronous
Collaboration
Tools/Shared
Documents
Web Services/Social Backups &
Media Security
Video Hosting Email
Learning
Technology Tacit Management
Training Knowledge Tools
Technical
Personal File
Support &
Storage
Infrastructure
Real-Time
Structured
Collaboration
Data Services
Tools
Remote
Access Tools

11. Determine (Initial) Needs
Initial Recommendations:
• Website
• Computer systems backups & security
• Calendaring
• Trainings: video troubleshooting and
email/computer security.
• CELSUB replacement
• Technology strategy

12. Prioritize
• Besides methodologies, pricing is a factor
• IT Maxim #1 as of about 2010: Do more with
less:
– Leverage existing resources
– Expand usage of existing technologies
– Training (just in time, one on one; web based)

13. Fundamental Tools for Providing Technology Services & Support
ITIL
Project
Management
User Experience
Design
Customer
Service
Sustainable
Pricing

14. How an information Manager Looks
at a project
Source: Usability.gov

15. Projects
• Email Migration
• New SharePoint/Interim solution?
• Computer backups/security updates
(automatic)
• New website

16. Email upgrades
• Decrease cost
• Improve features (including calendaring)
• Positions us to join UW Email services when
they catch up with us
Planning Closeout
November January
Implementation
December

17. Backups and Security
• Automated backups
• Automated security/anti-virus updates
• Automatic software patching
• Routine maintenance schedule
Maintenance
Planning Schedule
December Feb-ongoing
Implementation
January

18. Website
• We use Drupal
• Our version end of life in Summer 2013
• New site: optimized for mobile
• Revamped information architecture for
improved findabilty

19. Website Timeline
Design
Summer Launch
Plan 1st 2nd – 3rd 1st QTR
QTR 2013 QTR 2013 2014
Analyze Test &
2nd QTR Refine
2013 3rd QTR
2013

20. CEL SUB
• Bye Bye! Technology from 2002
• You have never seen ‘real’ SharePoint!
• Dependent on UW IT Timeline which is not finalized
• Will provide an interim solution sooner!

21. CEL SUB Timeline
Launch Test & Sunset
Evaluation interim Analyze: Refine: interim
& Costing: solution: April/May August solution:
Dec 2012 Feb 2013 2013 2013 Jan 2014
Choose Plan: Design: Launch:
interim March June/July End of
solution: 2013 2013 2013/TBD
Jan 2013 based on
UW

22. In the pipeline
• Optimizing video experience
• Learning Management System
• Structured Data Services
• One stop shopping “OurCEL.UW.EDU”

23. CEL Technology Analysis: Propose Technology Services Model - 2014
Learning
Management
Video Collaboration
Services Tools
One Place To
Start
(mycel.uw.edu)
Technology Web Services
Training
Tech Support
Structured
& Network
Data Services
Infrastructure

24. IT Maxim #2
“Misery is optional!”
Not everything is a quick fix, but a lot of things
are. Even if it isn’t a quick fix, let me know, we’ll
get it on the road map.
Get me involved early and often and it’ll make a
difference!