How can Web 2.0 technology improve the way of Knowledge Management?

1. INF 6002
Isriya Paireepairit

2. Key Themes
• Tacit <=> Explicit Knowledge - week 3
• IT is to support KM - week 8
• Nature of Human Brain - Donald Norman,
The Design of Everyday Things
• Emerging of 2.0 things (blog, wiki, social
network, ...)

3. KM Process

4. Tacit Explicit

5. Disseminate
Mixed
Consume
(Back to Tacit)

7. We used to do like this
Traditional Way of KM

8. Psychologists tell us that
Human Brain
is
Unconnected
Discrete
Ad hoc
Not in order

9. But when we create an explicit knowledge
We make some orders for our thoughts

10. Examples
• Books (whole book)
• Magazine Articles (many paragrahes)
• Journal (many paragraphes)
• Dissertation
• Documentary (e.g. Discovery Channel)

11. Pros & Cons
• Good Quality • Costly
• Ordered • Time Consuming
• Easy to manage • Few pieces of work

12. Print
Send to library/bookshop
Video documentary
Audiobook
Illustrated book
Read
Watch
Listen

13. Problems
• Slow (e.g. by Truck)
• Costly (e.g. reprint cost)
• Difficult to consume (lengthy, complicated)

14. New Way of KM

16. Examples

17. Blogs
boingboing.net
2 sentences
1 picture

18. Wiki

19. Wiki
My thought
Other’s thought 4 words

20. SMS?
3 sentences

21. Online Video
Less than 10 min

22. Pros & Cons
• Shorter • Not in order
• Very easy to produce • Diffused
• Easier to consume • Lower quality
• Many pieces of work

23. Internet

24. Internet
• Very cheap
• Very fast (Fiber optics, the speed of light?)
• Coverage area
• 1/6 of world population
• But are there too many pieces of knowledge
on the Internet???

25. Information
Technology
&
Management

26. Information Technology
• Information Retrieval
• Search
• Translation
• Recognition
• Recommendation
• Information Literacy

27. Big Picture

28. Old
Easier way Information
to produce Internet Technology
New

29. Digital conversion
Old
Easier way Information
to produce Internet Technology
New