This video for this talk from Business of Software Conference Europe 2018 will be published here soon: http://businessofsoftware.org/2016/07/all-talks-from-business-of-software-conferences-in-one-place-saas-software-talks/ Wade Foster and his team have built Zapier to a 160 person, fully remote business, with just a single round of seed funding. He explains why thinking outside the Silicon Valley box positioned Zapier to build a unique customer- and employee-first culture. Wade shares how he runs meetings and designs culture at Zapier in this fascinating session from Business of Software Europe 2018.

1. Building Operating
Cadence with Remote
Teams

2. Co-founder & CEO @ Zapier
WHO AM I?
Wade Foster

3. Quick Facts about Zapier
HQ: The Internet
100% Remote
160 Employees
2.5M+ Users
Pronunciation: Rhymes with happier!

4. PART 3
Divider

6. “I have better operating cadence
with my team at (big 100% remote
team) than I had with in office
roles.” -CMO @ Big Remote
Company

7. So how does
that work?

8. Great people can overcome poor
org chart or company process.

9. Sell Your Job Openings

10. Current Interview Process
•• Job fit interview (30 minute phone screen)
• Skills fit interview (including take home test)
• Cross functional interview (new!)
• Skills Survey (reference checks)
• Offer

11. https://va.gov/pbi/questions.asp

12. Monthly AirBnOnboarding

13. In Person AirBnOnboarding
•• Nothing routine.
• How to live your values.
• Build rapport with your team.

14. Weekly Staff
Meetings

15. Template Posted to Slack

16. Managers Post Their Topics

17. Team Comments on Doc a Day Before

18. Summarize Yellows and Reds

19. 1 Hour Meeting Starts!

20. Welcome People To The Meeting

21. Follow Up on Previous Week Action Items

22. Dive Into Yellows and Reds

23. Log Action Items

24. Post Meeting Follow Up

25. Collect Feedback

26. Out of Time Slack Threads

27. Repeat it again next week.

28. Weekly All
Hands
Meeting

30. *Intros
*Announcements
*Main Topic
*New Ideas: Financials
Running Weekly
All Hands

31. Weekly 1:1s

33. *Direct Reports
Meeting
*They start. Always.
Running
Weekly 1:1s

34. Weekly 30
minute pair
buddy.

35. • What I did
• What my team did
• What’s coming next week
• Unplugged
Weekly Friday
Updates

36. Monthly
#fun-dance-
party

38. Semi Annual Retreat Schedules
•• Two Day Hackathon
• Two Day Small Group Days
• One Day Free Day
• Evenings Are For Fun And Games

40. Embrace Feedback Regularly

41. How Likely Would You Recommend
Zapier as a Place to Work to a
Friend or Colleague?

42. Strongly
Disagree
Disagree Neither Agree
or Disagree
Agree Strongly Agree
Also Likert Questions
# # # # #

45. Contact wade@zapier.com
Follow @wadefoster
Work Together https://zapier.com/jobs/
Thank you