An IoT13 presentation showcasing promising companies in the internet of things. Rob Faludi looks at the opportunities for integrating information from machines into business processes and how Etherios serves this market
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Etherios, is a division of Digi International.Digi International was founded over 25 years ago. We are a global organization with offices spanning North America, Europe and Asia.We are a publicly traded and have achieved over 40 consecutive quarters of profitability.Together, Digi International and Etherios, is the only organization that can offer you a full end to end M2M solution from antenna design, through cloud solution to CRM integration.
The Social Machine is a cloud-based platform that connects your products into the Salesforce.com suite of CRM Platforms. Its goal is to create Customer Companies.This is made possible because we are accessing the raw machine data and marrying it to your core business processes.That machine data then seamlessly becomes part of all of your business conversations.
Here's how it works: Machines have a lot to say, but to-date they have not been brought into the business conversation The Social Machine enables your machines to speak to you from anywhere in the world,automatically driving actions like scheduling service appointments. Connected machines can even resolve certain issues without any human intervention. Most importantly they create situational awareness throughout your organization.Here is a high-level overview of The Social Machine components that makes all of this possible:Machine Connect: This is how we connect data from your devices into the Device Cloud using the free Etherios Cloud Connector with any brand of hardware.Machine Process Builder: Encompasses 1) alarm configuration set-up in Device cloud and 2) Business process configuration set-up within the Salesforce Platform within The Social Machine AppExchange ApplicationMachine View: Report and Dashboarding capabilities to manage your devices from within Salesforce
There are three overall results you can expect. The first is that Etherios is the only solution provider with a complete salesforce.com focused end to end solution that drives business value for our customersWith The Social Machine you will be:Saving time and costIncreasing customer satisfactionImprove collaboration across your various divisions
Secondly The Social Machine can reinvent your customer service.With The Social Machine you know what is going on with a machine before your customer does. In fact rather than just providing proactive service, you are able to prevent problems from occurring in the first place, build better relationships with customers, thereby driving revenue growth. The Social Machine will help you focus on the customer.
Finally, The Social Machine can break down business silos.Machine data is no longer just for Customer Service or Operations Machines can be linked into the Sales workflow to create opportunities for up-sell or cross-sell opportunitiesMachine data tells a customer story, and R&D can use that story to engineer better products for tomorrowThe same information can be folded into a nurture opportunity as part of the marketing campaign cycleAnd finally Management will see internal silos being broken down as the organization leverages machine data to build a stronger insight into their customers; putting them at the center of the conversation. And that's how the Social Machine can make you a customer company!