The document discusses difficult conversations in the workplace. It provides tips for having constructive difficult conversations, including developing perspective, being aware of your state, always having the conversation, taking responsibility for your perceptions and feelings, creating team rules, finding new ways to address issues, making process reviews regular, asking for help from a third party, and staying adaptable. The overall message is that difficult conversations will define businesses and addressing issues directly can help avoid common startup failures.
6. What makes a
conversation difficult ?
Standards
Impediments to progress
Perspective (clash of)
Emotionally difficult to process
Ego depleting
7. Perceived
lack of effort Promises
Priorities Performance
& Reward
Technical
Differences
Zones Of
Control
Unpopular
Tasks
8. Perceived
lack of effort Promises
Priorities Performance
Technical
Differences
Zones Of
Control
Unpopular
Tasks
Customer
Demands
Work
Style
Stress
Personal
Loyalties
Opinions
Clash of
egos
9. The web of human
interactions in your
business is the most
complex issue you will
face.
The answers to all
your product and
customer issues begin
here.
34. Below The Line
Wisdom Sage
Stress Warrior
Creativity Magician
Balance Steward
Clarity Visionary
Anxiety Politician
Fear Casualty
2. Be aware of your state
42. 9. Don’t be afraid to ask a third
party to help
43. 10. Stay adaptable
(position vs. principle)
Courage is what it takes to stand up and
speak; courage is also what it takes to sit
down and listen.
-- Winston Churchill