This document summarizes the patient and public engagement efforts at NHS Oldham. It discusses establishing a new role to focus on engagement, with the goals of increasing accountability, reducing inequalities, and meeting legal obligations. It outlines a methodology for engagement that includes establishing a core engagement team, using a 23 question planning form to guide engagement efforts, and focusing on patient engagement, community engagement, and patient experience. The key outcomes are expected to be customers feeling listened to and seeing their input impact decisions, improved commissioning through customer insights, and patients and communities playing an integral role in decision making.